Customer Experience Ambassador

hace 2 semanas


Sincelejo, Sucre, Colombia Human Resouces Department A tiempo completo

Unlock Your Potential as a Customer Experience Ambassador

About Us: El Pollo Loco is an American fast-food chain with over 490 restaurants across 7 states. We're passionate about serving the best citrus-marinated, fire-grilled chicken and providing exceptional customer experiences.

Compensation: We offer competitive pay starting at $20 per hour, ensuring you earn a fair wage for your skills and experience. In addition to competitive pay, we provide benefits such as medical, dental, and vision insurance, flexible spending accounts, and a 401(k) plan with match and immediate vesting (for eligible employees).

Job Description: As a Customer Experience Ambassador, you'll be responsible for delivering outstanding customer service from start to finish. This includes helping prepare food, maintaining cleanliness, greeting customers, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately, and upholding company standards.

Key Responsibilities:

  • Work collaboratively with restaurant team members and management to achieve operational goals and maintain a positive work environment.
  • Greet and assist customers with their orders in a friendly and helpful manner.
  • Strive to meet or exceed customer expectations and satisfaction by continuously improving processes and services.
  • Assist in preparing food items in strict compliance with company recipes and procedures.
  • Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
  • Apply suggestive selling techniques to complete the customer experience and increase sales.
  • Handle payment and cash transactions accurately and professionally, following all El Pollo Loco cash handling policies and procedures.
  • Maintain cleanliness and organization of the restaurant, including dining areas, restrooms, exterior dining, and parking lots, using approved EPL policies and procedures.

Requirements: To succeed in this role, you'll need to possess excellent communication and problem-solving skills, a strong commitment to teamwork, and a genuine passion for delivering exceptional customer experiences. You should also be able to work in a fast-paced environment while maintaining a positive attitude and adapting to changing procedures and protocols.

Benefits: As a valued member of our team, you'll enjoy benefits such as competitive pay, comprehensive health insurance, flexible scheduling options, and opportunities for career growth and development.



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