Customer Experience Manager For Bpo
hace 4 semanas
Company Overview: As pioneers in the BPO sector, Yngen Holdings Inc. redefines efficiency and elevates client satisfaction through our comprehensive suite of services.
About The Role: We are seeking a highly skilled Quality Assurance Supervisor to oversee the quality assurance processes within our company to ensure that all services provided meet our standards and client expectations.
Responsibilities:
- Monitor calls of QAS and provide them with timely feedback.
- Prepare and analyze quality reports for management staff review.
- Suggest training needs and developments.
- Handle quality-related escalations and take action against them in a timely manner.
- Contribute to the initial hiring and selecting process.
- Cook and guide team members to think proactively and encourage them to improve processes and productivity.
Requirements:
- Bachelor's degree in any field.
- Experience as a Quality Assurance Lead in a BPO setting or similar.
- Knowledgeable in Learning Management System (LMS), Action Plans, and Gantt Charts.
What We Offer:
- A competitive salary of PHP 40,000 - 60,000 per month, depending on experience.
- Full-time schedule with an 8-hour shift, Monday to Friday.
- Opportunities for promotion and career growth.
- Comprehensive health insurance package.
- Relocation assistance for those willing to move to San Pedro, Laguna.
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