Customer Experience Manager For Bpo

hace 4 semanas


Sincelejo, Sucre, Colombia Yngen Holdings Inc. A tiempo completo

Company Overview: As pioneers in the BPO sector, Yngen Holdings Inc. redefines efficiency and elevates client satisfaction through our comprehensive suite of services.

About The Role: We are seeking a highly skilled Quality Assurance Supervisor to oversee the quality assurance processes within our company to ensure that all services provided meet our standards and client expectations.

Responsibilities:

  • Monitor calls of QAS and provide them with timely feedback.
  • Prepare and analyze quality reports for management staff review.
  • Suggest training needs and developments.
  • Handle quality-related escalations and take action against them in a timely manner.
  • Contribute to the initial hiring and selecting process.
  • Cook and guide team members to think proactively and encourage them to improve processes and productivity.

Requirements:

  • Bachelor's degree in any field.
  • Experience as a Quality Assurance Lead in a BPO setting or similar.
  • Knowledgeable in Learning Management System (LMS), Action Plans, and Gantt Charts.

What We Offer:

  • A competitive salary of PHP 40,000 - 60,000 per month, depending on experience.
  • Full-time schedule with an 8-hour shift, Monday to Friday.
  • Opportunities for promotion and career growth.
  • Comprehensive health insurance package.
  • Relocation assistance for those willing to move to San Pedro, Laguna.


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