Cloud Application Support Specialist

hace 3 semanas


Medellín, Antioquia, Colombia Endava A tiempo completo
About Us

Endava is a company that harnesses technology to drive meaningful change. We have been combining world-class engineering, industry expertise, and a people-centric mindset for over two decades.

We consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

Job Description

As an Application Management (AM) Engineer at Endava, you will work closely with our teams to support client operations.

The responsibilities of this role include ensuring all requests, incidents, and queries are triaged in the Service Management tool within agreed SLAs.

  • Ensure timely and efficient resolution of technical issues
  • Evaluate business processes and develop solutions to improve efficiency and effectiveness
  • Analyze requirements and document results
  • Communicate effectively with clients, technicians, and managerial staff
  • Develop and implement solutions that meet business needs and requirements

This role requires advanced English proficiency and technical knowledge in areas such as scripting skills, CI/CD experience, runbook management, network protocols, firewalls and security devices, and infrastructure troubleshooting.

Apart from technical skills, we are looking for individuals with strong analytical thinking, self-starter mentality, and excellent communication skills.

Requirements

To succeed in this role, you should have:

  • Basic scripting skills: Proficiency in PowerShell, HTML, C#, BASH
  • CI/CD experience: Familiarity with GitHub, TeamCity, and Octopus Deploy
  • Runbook management: Experience in handling runbooks for Windows Server maintenance
  • Network protocols: Knowledge of DNS, DHCP, and
  • Firewalls and security devices: Experience with firewall appliances and security measures
  • Infrastructure troubleshooting: Skills in troubleshooting switches and overall infrastructure
  • Ticket management: Proficiency in Jira and ServiceNow for effective ticket management
Benefits

We offer a competitive salary package, career coaching, global career opportunities, non-linear career paths, internal development programs for management and technical leadership, complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, and conferences.

Additionally, we provide a hybrid work environment, flexible working hours, employee assistance program, global internal wellbeing program, access to wellbeing apps, global internal tech communities, hobby clubs and interest groups, inclusion and diversity programs, events, and celebrations.



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