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Order to Cash Process Expert
hace 2 meses
About the Role
We are seeking a highly skilled and experienced professional to join our team as a Global Sales and Service Process Consultant. As a key member of our team, you will be responsible for analyzing and optimizing the end-to-end sales and service processes of our global customers.
Key Responsibilities
- Support functional design validation workshops to identify risks and provide recommendations to optimize business processes, system automation, system landscape, and protection of investment.
- Conduct deep root cause analysis with technical and programming skills to provide solutions and deliver services in complex environments.
- Support critical customer escalation and drive critical issues to resolution.
- Design and optimize complex IT landscapes for our largest customers.
Requirements
- Minimum 2 years of industry and SAP product experience in one of the key areas such as SAP S/4HANA Order to Cash or SAP ECC SD Module.
- Hands-on experience with S/4HANA SD customizing and/or development tasks is a must.
- Hands-on experience with SAP DRC (e-Documents) for Latin America Localization topics.
- Must have end-to-end business process know-how with product knowledge in S/4HANA Order to Cash, Sales, or Service.
- Good communication and presentation skills to convince customers and other stakeholders based on facts.
- Willingness to travel 30% in the Americas Region.
- Quick learner with strong analytical and logical skills.
- The ideal candidate will have at minimum a bachelor's degree in mathematics, computer science, or engineering.
Desirable Skills
- Functional/technical knowledge in any of the following areas is desired: Advanced Variant Configuration/Variant Configuration, Advanced Return Management, Advanced Available-to-Promise, Direct-to-Store Delivery/Last Mile Distribution for Direct Distribution, Pricing.
- Understanding in programming including BTP-based development/solution extension, OTC data model, root cause analysis, and performance optimization is preferred.
Language Skills
- English - Mandatory proficient spoken and written as we will be supporting customers in all Americas region including LATAM and North America (US & Canada).
- Spanish - Mandatory.
- Portuguese - Optional.
