Client Services Coordinator
hace 17 horas
At Investment HR, customer satisfaction is the foundation of our business. We measure success by clients' level of satisfaction and strive to provide superior quality service, exceeding expectations.
Job OverviewWe are seeking a skilled Client Services Coordinator to support our Client Services Department. This role involves providing exceptional client service experiences and collaborating with internal teams to resolve challenges and questions in a timely manner.
Key Responsibilities- Cultivate strong relationships with clients and internal partners to deliver quality service
- Identify opportunities to enhance clients' service experience and implement improvements
- Collaborate with internal teams to resolve client challenges and requests
- Provide HRIS-related support, including adding/removing employee access and generating reports
- Main point of contact for Wage Card management and compliance
- Answer general payroll questions and assist employees with payroll vouchers and password resets
- Partner with Virtual Assistant to set up new cases and manage surveys, verifications, and other tasks
- Associates Degree and 1-2 years of applicable Client Service experience
- Working knowledge of Federal/State tax laws pertaining to payroll processing
- Proficient in Microsoft Office programs, especially Excel
- Prior experience using PRISM or a comparable HRIS system
- Prior experience with payroll and HRIS software
- Prior experience using Qualtrics or other similar survey software
The ideal candidate will possess excellent communication, verbal and written comprehension, and interpersonal skills. They must be able to work autonomously and within a team, with an understanding of when issues need to be escalated. A results-driven individual with a sense of urgency and ability to analyze information, evaluate results, and implement solutions is required.
CompensationThe estimated salary range for this position is $45,000-$60,000 per year, depending on location and experience.
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