Customer Experience Manager

hace 3 días


Manizales, Caldas, Colombia T-Mapp A tiempo completo

We are seeking a seasoned leader to oversee and elevate our customer support operations at T-Mapp in the manufacturing sector.

About This Role

This leadership position focuses on delivering exceptional customer experiences, optimizing service strategies, and driving team performance within a dynamic industry environment.

  • Team Leadership: Manage, mentor, and motivate a diverse team of customer service professionals to achieve performance excellence and customer satisfaction.
  • Service Strategy Development: Design and implement customer-centric initiatives that enhance loyalty and streamline support processes.
  • Cross-Department Collaboration: Foster close working relationships with internal teams to align service operations with company objectives and improve customer interactions.

To be successful in this role, you will possess:

Key Skills & Qualifications
  • Leadership & Team Management: Proven ability to lead diverse teams and foster a high-performance culture.
  • Communication: Strong verbal and written communication skills, with the ability to engage effectively with internal and external stakeholders.
  • Data Analysis: Proficiency in interpreting service-related data and using insights to enhance performance.

T-Mapp values candidates who are passionate about delivering exceptional customer experiences and have experience in the manufacturing sector.



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