Senior Collections Lead
hace 3 semanas
Jeeves is a pioneering financial platform for global businesses.
We are seeking a highly skilled Senior Collections Specialist to oversee both internal and external Collection Operations for our global markets.
As a key member of our team, you will work closely with internal Finance, Risk, Product, and Operational teams to build a sound internal collections process. This includes establishing repeatable and scalable standard operating procedures.
Responsibilities will include:
- Building out and overseeing a team to handle collection processes at a rapidly growing international company.
- Driving continual automation and measurement against critical collection metrics, operational goals, and key reporting.
- Overseeing the collection of outstanding credit to minimize losses and delinquencies without constraining growth.
- Working cross-functionally with other finance, engineering, and in-country team members to create and implement collections policies and procedures that minimize credit loss.
- Managing complex credit risk and collections cases through work-outs and other alternative collections strategies.
- Managing and owning regional collections portfolio.
- Accounts reconciliation.
- Preparing regular reports on collections efforts and reporting out to senior leaders.
- Managing the vendor outsourcing process, including selection, onboarding, performance management, and due diligence reviews.
Requirements include:
- Bachelor's degree or minimum of 5+ years collections experience.
- 5+ years experience collecting in the small business/commercial lending industry.
- Collection agency management experience required.
- Fluent in English & Spanish, with Portuguese speaking ability a plus.
- Ability to work accurately with strong analytical skills and an eye for detail.
- Strong communication skills to support clients, negotiate, listen, and comprehend client concerns.
- Experience with consumer/corporate credit cards or related industries preferred.
- Experience in high growth startups preferred.
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