Customer Service Representative

hace 1 mes


Perímetro Urbano Barranquilla, Colombia Auxis A tiempo completo

Job Summary:

As a Customer Service Representative at Auxis, you will be part of a team dedicated to delivering exceptional customer experiences. Your primary responsibility will be to manage customer inquiries, resolve issues, and provide timely responses to ensure customer satisfaction.

Key Responsibilities:

  1. Process monthly payments, reinstatements, and renewals for existing customers.
  2. Answer inbound calls for payments and policy-related questions.
  3. Make outbound calls for payment reminders, delinquent accounts, and pending cancellations to ensure policy activation.
  4. Maintain up-to-date client records for existing and new customers.
  5. Perform administrative tasks such as organizing, completing paperwork, filing, and maintaining records.
  6. Other duties as assigned.

Requirements:

  1. Bilingual (Spanish/English B2+ or higher).
  2. High School Diploma or GED required.
  3. 1 to 2 years of Customer Service/Insurance Sales Experience.
  4. Ability to multi-task, set priorities, and manage time effectively.
  5. Comfortable working in a fast-paced environment.
  6. Good organizational and interpersonal skills with a strong customer focus.
  7. Computer knowledge and possess strong written, verbal, and people skills.
  8. Able to work independently with minimal/no supervision and quickly learn any Company/Proprietary software.

About Auxis:

Auxis prioritizes employee growth and development, fostering an environment where you can advance in your career. Our culture empowers you to perform at your best, aligning with our team's shared goals. We continuously work to enhance our culture and environment, investing in tools to gain better insights into the heartbeat of our organization.



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