Network Operations Specialist

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo
Job Title: Infrastructure Support Analyst

At Scotiabank, we are committed to investing in our employees and helping you continue your career. We are seeking a highly skilled Infrastructure Support Analyst to join our Global Network Operations Centre (GNOC) team.

Job Summary:

The Infrastructure Support Analyst will contribute to the overall success of the GNOC team by executing individual goals, plans, and initiatives in support of the team's business strategies and objectives. The successful candidate will ensure all activities are conducted in compliance with governing regulations, internal policies, and procedures.

Key Responsibilities:
  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Monitor, triage, and action/escalate network alerts/events as part of a 24x7 network operations team.
  • Conduct health checks, provide reporting, and incident communications.
  • Attend bridge and troubleshooting calls.
  • Work with the help desk to fix user-related network issues and open tickets with carriers and vendors for related network incidents.
  • Answer the 24/7 hotline and respond to team emails.
  • Implement network changes as per provided MOP (Method of Procedure) and implement Firewall Port Requests (FPRs).
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
  • Champion a high-performance environment and contribute to an inclusive work environment.
Reporting Relationships:

The Infrastructure Support Analyst will report to Juan Lozano, Senior Manager, Global Network Operations, GTEP.

Dimensions:
  • Be part of the shift teams within Global Network Operations rotational shifts. Rotational shifts are 12 hours and can be either day or evening shift, during Bank weekdays, weekends, and/or statutory holidays.
  • Service is to be maintained to more than 3,000 branches and corporate offices globally.
  • Service is to be maintained to more than 20,000 network devices across Canada, Latin America, Caribbean, US, Europe, and Asia Pacific.
  • Manage multiple tasks concurrently and able to work well under pressure.
Education/Experience/Other Information:
  • Post-secondary education in a technology-related field.
  • Demonstrate technical knowledge or experience with Cisco routers, switches, and firewalls.
  • Cisco Certifications, CCNP CCNA Required.
  • Possess superior problem-solving and decision-making skills to resolve work issues in a dynamic environment.
  • Demonstrate a technical understanding of TCP/IP (e.g., routing, switching, and security).
  • Familiar with the following technical subjects: 1) BGP/OSPF protocols; 2) LAN/WAN technologies; 3) Cisco WiFi; 4) Fortinet Firewalls; 5) F5 Load Balancers; 6) Network Monitoring tools; 7) Aruba/Silver Peak SD-WAN.
  • Possess a strong customer orientation and a keen ability to learn rapidly.
  • Firewall Certifications, Fortinet certifications an asset.
  • Load Balancer certifications, F5 certifications an asset.
  • Python scripting knowledge or experience an asset.

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