Technical Help Desk Professional

hace 4 días


Perímetro Urbano Medellín, Colombia TESYS NETWORKS A tiempo completo

TESYS NETWORKS is seeking an experienced Technical Help Desk Professional to join our IT team. The successful candidate will provide first-level technical support to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations within the organization.

The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping others with technology-related challenges.

Key Responsibilities:

  • Provide technical assistance to end-users via phone, email, or in-person
  • Troubleshoot hardware and software issues, including desktops, laptops, printers, peripherals, and mobile devices
  • Install, configure, and update software applications and operating systems
  • Document issues, troubleshooting steps, and resolutions in the IT ticketing system

Requirements:

  • Strong written and verbal English communication skills
  • Proven experience in a HelpDesk or technical support role
  • Basic knowledge of Windows and macOS operating systems
  • Familiarity with Microsoft Office 365, email clients, and remote desktop tools

Preferred Qualifications:

  • Engineering degree in a related field
  • Experience with IT ticketing systems

Job Details:

  • Monday to Friday, from 7:00 PM to 8:00 AM, and on weekends

Job Type:

Full-time

Ability to commute/relocate:

  • Medellín, Antioquia: Reliably commute or planning to relocate before starting work

Experience:

  • Help Desk Support: 2 years

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