Technical Help Desk Professional
hace 4 días
TESYS NETWORKS is seeking an experienced Technical Help Desk Professional to join our IT team. The successful candidate will provide first-level technical support to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations within the organization.
The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping others with technology-related challenges.
Key Responsibilities:
- Provide technical assistance to end-users via phone, email, or in-person
- Troubleshoot hardware and software issues, including desktops, laptops, printers, peripherals, and mobile devices
- Install, configure, and update software applications and operating systems
- Document issues, troubleshooting steps, and resolutions in the IT ticketing system
Requirements:
- Strong written and verbal English communication skills
- Proven experience in a HelpDesk or technical support role
- Basic knowledge of Windows and macOS operating systems
- Familiarity with Microsoft Office 365, email clients, and remote desktop tools
Preferred Qualifications:
- Engineering degree in a related field
- Experience with IT ticketing systems
Job Details:
- Monday to Friday, from 7:00 PM to 8:00 AM, and on weekends
Job Type:
Full-time
Ability to commute/relocate:
- Medellín, Antioquia: Reliably commute or planning to relocate before starting work
Experience:
- Help Desk Support: 2 years
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