Help Desk Technician

hace 4 días


Medellín, Antioquia, Colombia Cyzerg A tiempo completo

About Us

Cyzerg is a technology company that specializes in providing innovative solutions for the warehousing industry. We have developed a strong reputation for delivering high-quality services to our customers across North, Central, and South America.

We are committed to hiring talented individuals who share our vision and values. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for the Help Desk Support role at Cyzerg.

Job Summary

This role involves providing technical support to our customers in an efficient and professional manner. You will be responsible for resolving technical issues related to email, software, computer performance, printers, and network connectivity.

Key Responsibilities

  • Provide technical assistance to end-users
  • Install and troubleshoot Windows client operating systems
  • Configure and troubleshoot local and network printers
  • Install and configure email and Outlook-related issues
  • Experience with Office 365, including creating mailboxes and distribution lists
  • Analyze and troubleshoot issues related to computer performance and system degradation
  • Troubleshoot network and internet connectivity issues
  • Use troubleshooting tools, including Ping, Nslookup, Tracert, Telnet, Task Manager, Performance Monitoring, Process Explorer, Check Disk, etc.
  • Remove malware, including viruses, ad-ware, spyware, and Trojan horses
  • Support customer applications as needed

Requirements

To be successful in this role, you must possess a Bachelor's degree in Computer Science or Information Technology and have at least three years of experience in IT or Computer Hardware. Excellent English and Spanish language skills are required, as well as the ability to work from 8am to 5pm Colombia time. A+ certification or equivalent is a plus.

Benefits

  • Competitive base salary
  • Up to 15 days of paid time off and monthly short leaves
  • Unlimited unpaid vacation leaves
  • Annual salary increases based on performance review
  • Annual year-end bonus and monthly bonuses based on performance
  • Happy Hour every Friday with free meal and extra break time
  • Annual team-building activities
  • Career development plans
  • Casual wear in the office
  • Flat organization with open door policy
  • Company-paid certifications and training

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