Help Desk Support

hace 4 semanas

Medellín, Antioquia, Colombia Cyzerg A tiempo completo

About the Company Cyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry.
With over 148+ active customers across North, Central and South America, Cyzerg has developed industry expertise and capabilities to increase business efficiency and competitiveness across its customer base.
With headquarter in Miami, FL and branches in the Philippines and India, the company credits its success to a relentless focus on its employees, customers and delivering excellence at all time.
Anchor on a culture of meritocracy and on the pillars of opportunity, integrity, innovation, humanity, passion, teamwork & opportunity, Cyzerg's culture & core values guide every aspect of the organization.
    About the Job As a Help Desk Support, you will be responsible for helping our customers with their technical problems in an effective and professional manner.
 Common support requests include but are not limited to email, software, computer performance, printers, and network connectivity issues.
The ideal candidate must be customer-centric with a positive attitude and outstanding communication skills.
He/she must be able to communicate effectively to understand the problem and explain its solution.
The goal is to create value for clients that will help preserve the company's reputation and business.
  Responsibilities: Provide support (hardware & software) to end-users.
Experience installing and troubleshooting Windows client operating systems.
Install, configure and troubleshoot local and network printers – local installations and also via GPO.
Install, configure, and troubleshoot email and Outlook related issues.
Experience with Office 365 including the creation of mailboxes, distribution lists as well as configuring forwarders, archival, etc.
Analyze and troubleshoot issues related to computer performance and system degradation.
Able to troubleshoot network and internet connectivity issues.
Experience using troubleshooting tools including but not limited to Ping, Nslookup, Tracert, Telnet, Task Manager, Performance Monitoring, Process Explorer, Check Disk, etc.
Experience removing malwares including but not limited to virus, ad-ware, spywares, Trojan Horse, etc.
Support customer's application as needed – we will train you on this if required.
Troubleshoot issues with remote connections at the desktop level and escalate tickets when required.
Diagnose errors or technical problems and determine proper solution(s).
Serve as customer contact person for technical support and service maintenance.
Manage installations, repair, maintenance of computers, printers and scanners.
Help and support users with issues such as computer crashes, hard drive failures, network layer 1 connectivity issues and others.
Effectively communicate with customers and set clear expectations.
Deliver outstanding customer service.
Comprehend customer requirements and make appropriate recommendations/briefings.
Build positive relationships with customers    Requirements: Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent Must be able to work from 8 am to 5 pm Colombia time.
Required language(s): Excellent English and Spanish.
3 years of working experience specialized in IT/Computer - Hardware or equivalent -  is a plus
A+ Certified or equivalent - is a plus
Microsoft Certification on Windows Desktop Operating System  - is a plus
Network+ is very nice too.
  Benefits: A competitive base salary   depends on education, experience, and industry expertise.
Get up to 15  days of paid time off, monthly short leaves, marriage leaves, and unlimited unpaid vacation leaves.
Yes, you read right, unlimited vacation, as long as there are no abuses and proper coordination.
Annual salary increases with a predictable percentage increase based on performance review.
Annual year-end bonus and monthly bonuses based on performance.
Happy Hour every Friday – Free meal every Friday with an extra hour of break time to bond with the team and participate in games and activities.
Annual team-building – Shift gears and explore adventures with the team out of the office
Career development plans – We want you to grow and become the best at what you love.
Casual wear in the office – Express your fashion or stay comfy
Flat organization with an open door policy.
Company paid certifications and trainings.
Powered by JazzHR

  • Senior Help Desk Manager LATAM

    hace 2 días

    Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completo

    At Roca Alliances S.A., we are dedicated to exceptional service through knowledgeable and empathetic staff while continuously improving our processes. Our core values include customer-centricity, accountability, collaboration, and a commitment to delivering a smooth and productive technology experience for our customers.What You'll Do:The Senior Manager –...

  • Help Desk Professional

    hace 1 día

    Medellín, Antioquia, Colombia Techpulsellc A tiempo completo

    Job DescriptionWe are seeking a highly motivated and detail-oriented Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support to our clients, resolving issues efficiently, and ensuring excellent customer service.Key Responsibilities:Provide technical support via phone, email, or...

  • Help Desk Support

    hace 1 semana

    Medellín, Antioquia, Colombia Cyzerg A tiempo completo

    Cyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry.With over 148+ active customers across North, Central and South America, Cyzerg has developed industry expertise and capabilities to increase business efficiency and competitiveness across its customer...

  • Help Desk Support

    hace 3 días

    Medellín, Antioquia, Colombia Cyzerg A tiempo completo

    Medellin, Colombia Full Time Technical Operations About the Company Cyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over 148+ active customers across North, Central and South America, Cyzerg has developed industry expertise and capabilities...

  • Help Desk Support

    hace 7 días

    Medellín, Antioquia, Colombia Cyzerg A tiempo completo

    Medellin, Colombia Full Time Technical Operations About the Company Cyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over 148+ active customers across North, Central and South America, Cyzerg has developed industry expertise and capabilities to...

  • Technical Help Desk Specialist

    hace 6 días

    Medellín, Antioquia, Colombia Inexto A tiempo completo

    **Overview**We are a global leader in authentication, secure serialization, track and trace, and production volume verification.With a strong presence in over 100 countries, we provide innovative solutions to help organizations succeed.**Job Description**We are seeking a Technical Help Desk Specialist to join our team.This role is critical in ensuring the...

  • Help Desk Technician

    hace 2 días

    Medellín, Antioquia, Colombia Cyzerg A tiempo completo

    We are seeking a Technical Support Specialist to join our team at Cyzerg, a leading technology company in the warehousing industry. As a Help Desk Support, you will be responsible for delivering exceptional customer service and technical assistance to our clients.Your key responsibilities will include:Supporting customers with their technical problems in a...

  • We Are Hiring A Senior Manager Regional Help Desk Operations In Medellin Colombia

    hace 2 días

    Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completo

    Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies.We provide tailored hiring solutions, ensuring the perfect match for each role.Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment.Committed to excellence, we build long-lasting partnerships that...

  • IT Help Desk Engineer

    hace 2 días

    Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completo

    About UsRoca Alliances S.A is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We strive to be at the forefront of innovation and technological advancements, providing cutting-edge solutions to our clients. Our commitment to excellence drives us to continuously improve our services and deliver...

  • IT Help Desk Officer for Sports Industry

    hace 4 días

    Medellín, Antioquia, Colombia Genius Sports A tiempo completo

    About Genius SportsWe are a global leader in sports technology, connecting sports, brands, and fans through official live data. Our mission is to create a more sustainable sports data ecosystem that benefits all parties involved.The RoleThis is an exciting opportunity to join our team as a Technical Support Specialist for Sports Technology. As a key member...

  • Help Desk Associate

    hace 2 días

    Medellín, Antioquia, Colombia Neostella A tiempo completo

    At Neostella, we're dedicated to delivering exceptional customer-centric solutions. Our cutting-edge approach enables us to meet the unique needs of our clients' businesses effectively.We offer a range of services, including Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application...

  • Help Desk Technician

    hace 1 semana

    Medellín, Antioquia, Colombia Taskus A tiempo completo

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team in providing expert technical support and customer service. The ideal candidate will have a strong background in IT and excellent communication skills.Responsibilities:The Technical Support Specialist will be responsible for:Providing technical support to internal customers via...

  • Gbs Help Desk Support Rep

    hace 4 días

    Medellín, Antioquia, Colombia Ups A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization.Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion.If you have the qualities and drive to lead yourself or...

  • Gbs Help Desk Support Rep

    hace 6 días

    Medellín, Antioquia, Colombia United Parcel Service Of America A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization.Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion.If you have the qualities and drive to lead yourself or...

  • GBS Help Desk Support Rep

    hace 7 días

    Medellín, Antioquia, Colombia United Parcel Service Of America A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Microsoft 365 Support Technician

    hace 1 día

    Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completo

    Technical RequirementsThe ideal candidate will have extensive knowledge of Microsoft 365, Microsoft domain environments, Windows OS, Microsoft Office, Exchange Admin, Google Suite, and be able to demonstrate high-level critical thinking/problem-solving skills while quickly deepening expertise in these areas. Proficiency in Active Directory, Microsoft...

  • Service Desk Operations Lead

    hace 23 horas

    Medellín, Antioquia, Colombia Sportserve A tiempo completo

    Sportserve is a leading international sports betting and technology company, dedicated to delivering exceptional customer experiences through innovative products and services. As part of our global team, we are seeking an experienced Service Desk Operations Lead to oversee and drive excellence within our Tier 2 - Global Service Desk Team.This key technical...

  • We Are Hiring Level 2 Help Desk Engineers For Our Office In Medellin, Colombia

    hace 2 días

    Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completo

    Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies.We provide tailored hiring solutions, ensuring the perfect match for each role.Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment.Committed to excellence, we build long-lasting partnerships that...

  • Regional Operations Director

    hace 2 días

    Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completo

    Roca Alliances S.A. is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role.Job Description:We are seeking a Senior Manager Regional Help Desk Operations LATAM to lead day-to-day operations on our newly established custom-facing...

  • Front Desk Support Specialist

    hace 3 días

    Medellín, Antioquia, Colombia Seres Humanos Realizados A tiempo completo

    At Seres Humanos Realizados, we are seeking a highly organized and detail-oriented Front Desk Support Specialist to join our team in Medellin. This role will be responsible for managing phone communications and providing exceptional customer service to clients. Key responsibilities include:Acting as the primary point of contact for clients via...