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Support Services Specialist
hace 1 semana
The Support Services Specialist will be responsible for providing expert technical support to customers, resolving complex issues, and ensuring high-quality customer service. This role requires strong technical expertise, excellent communication skills, and the ability to work in a fast-paced environment.
Duties and Responsibilities:- Serve as the primary point of contact for customers seeking technical assistance.
- Resolve technical issues by identifying the problem, researching solutions, and guiding customers through troubleshooting steps.
- Escalate complex issues to Level 2 or Level 3 support teams.
- Document all customer interactions and the steps taken to resolve their issues.
- Minimum of two years of experience as a Technical Support Specialist or similar role.
- Proficiency in troubleshooting and resolving software, hardware, and network-related issues.
- Familiarity with helpdesk ticketing systems and remote support tools.
- Excellent problem-solving and analytical skills.
