Logistics Account Coordinator
hace 4 semanas
Charger Logistics Inc. is a leading asset-based carrier with a strong presence across North America. With over two decades of experience in providing top-notch logistics solutions, we have established ourselves as a world-class transport provider.
We are committed to investing in our employees, providing them with the resources and support needed to learn and grow their expertise. Our entrepreneurial-minded organization welcomes and supports individual ideas and strategies, fostering a collaborative environment that encourages growth and development.
Key Responsibilities:
- Build and maintain strong relationships with customers through regular communication to ensure their day-to-day and long-term needs are met.
- Manage customer expectations and provide exceptional customer service, ensuring a high level of satisfaction.
- Collaborate with the Implementation team to ensure successful opportunities and accuracy in our pricing program.
- Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts.
- Contribute to rate calculations, report preparation, and customer presentations for all large-spend bids.
- Ensure customer commitments are met, working closely with internal teams and executing operational tasks as needed.
- Identify, manage, and build new business relationships in the target market.
- Support the Customer Service Manager in delivering optimal transportation service solutions.
- Maintain a database of clients, prospects, partners, and vendors.
- Monitor market conditions, product innovations, and competitors' products, prices, and sales.
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
- Consult with clients to resolve problems and provide ongoing support.
- Coordinate prospect, sales, and current customer meetings, working closely with the VP of Sales/CS.
Requirements:
- Proven track record in account management, with a strong focus on setting appointments, presenting, and meeting with customers, pricing, and proposals.
- 2+ years of sales and account management experience in the transportation and logistics field is preferred.
- Recent college or university degree in Marketing or Business-related field is required.
- Previous experience in an analyst role and/or in pricing function is an asset.
- Ability to understand business processing requirements using technology and conceptualize creative solutions.
- Experience working in B2B sales involving complex deals is an asset.
- Strong knowledge and understanding of the sales planning process.
- Strong verbal, written, and presentation skills, as well as strong interpersonal and customer relation skills.
- Strong negotiation skills with proven closing ability.
- Ability to function independently with little or no supervision, as well as function in a team environment.
Benefits:
- Competitive Salary
- Career Growth
- Healthcare benefit package
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