Digital Account Strategist

hace 1 semana

Medellín, Antioquia, Colombia Direct Digital Media A tiempo completo
About Direct Digital Media

We're a forward-thinking marketing agency that's revolutionizing the way people work. Our mission is to deliver exceptional results for our clients while fostering a unique and fulfilling work experience for our team.

We're 100% remote, and we encourage our employees to work from anywhere in the world. Our goal is to create a work environment that's both productive and enjoyable.

Job Description

As an Account Manager at Direct Digital Media, you'll be the primary point of contact for our clients. You'll handle all day-to-day client interactions, manage projects, and work closely with our sales, fulfillment, and leadership teams to ensure client success.

This role requires strong organizational, time-management, and interpersonal skills. You'll need to be comfortable making decisions without direct supervision and be committed to providing high-quality service above all else.

Key Responsibilities
  • Manage a book of clients and serve as their sole point of contact
  • Maintain and develop client relationships based on mutual respect and high-quality service
  • Use our company core values to guide independent decisions about client accounts
  • Continually innovate new methods to improve client experience and retention
  • Manage the entire client life-cycle, including launch calls, check-ins, billing, and offboarding calls
  • Upsell clients on relevant products
  • Collect client feedback and pass it along to the team to drive constant improvement
Requirements
  • Must be fluent in English
  • Positive attitude and a willingness to take responsibility for client satisfaction
  • Strong interpersonal, verbal, and written communication skills in English
  • Self-starter with the ability to work 100% remotely and manage projects without direct supervision
  • Driven, competitive, and confident with coaching others and setting expectations
  • Strong attention-to-detail, time-management, and organizational skills
  • At least a basic knowledge of digital advertising fundamentals, with a keen interest in learning more
  • Ability to multitask and prioritize under ever-changing needs and schedules
  • Proven project management skills with an emphasis on quality control
  • Coachable and willing to participate in ongoing training and development
  • Team player with the ability to collaborate with a small team
  • Proactive and willing to take initiative to resolve problems
Benefits
  • Remote position with the ability to work from anywhere in the world
  • Competitive pay with a performance-based commission structure
  • Access to world-class training and education in advertising and marketing
  • Laid-back and professional work environment
  • Unlimited leave and a focus on work-life balance
  • Opportunities for upward mobility and career growth

We're excited to hear from you and look forward to reviewing your application.

Job Types: Full-time, Permanent

Language: English (Required)

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