Workforce Manager: Forecasting

A leading workforce management firm based in Bogotá is seeking a Workforce Manager. This mid-senior level role involves optimizing staffing and scheduling, analyzing data for forecasting, and ensuring performance excellence. The ideal candidate will have over 5 years of experience in the BPO sector, advanced English skills, and strong leadership...

Position summary:We are seeking a Workforce Manager to optimize staffing, scheduling, and resource allocation. This role is crucial for meeting business and service level objectives by accurately forecasting workload, developing efficient agent schedules, and monitoring real-time performance.The Workforce Manager will play a key role in improving overall...

Position Summary We are seeking a Workforce Manager to optimize staffing, scheduling, and resource allocation. This role is crucial for meeting business and service level objectives by accurately forecasting workload, developing efficient agent schedules, and monitoring real‑time performance. The Workforce Manager will play a key role in improving overall...

Position summary We are seeking a Workforce Manager to optimize staffing, scheduling, and resource allocation. This role is crucial for meeting business and service level objectives by accurately forecasting workload, developing efficient agent schedules, and monitoring real‑time performance. The Workforce Manager will play a key role in improving overall...

IntouchCX Bogota, D.C., Capital District, Colombia Senior Workforce Manager About IntouchCX: IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with...

Horatio Bogota, D.C., Capital District, Colombia Position Summary We are seeking a Workforce Manager to optimize staffing, scheduling, and resource allocation. This role is crucial for meeting business and service level objectives by accurately forecasting workload, developing efficient agent schedules, and monitoring real‑time performance. Key...

**See yourself at Twilio**: Join the team as Twilio's next Workforce Management Forecasting Analyst 3! **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of...

A leading staffing solutions company in Bogotá is seeking a Workforce Manager to enhance operational efficiency through effective staffing and scheduling. The successful candidate will be responsible for analyzing performance data, forecasting staffing needs, and monitoring real-time performance to ensure operational goals are met. A bachelor's degree and...

A leading financial institution in Colombia is seeking a Senior Manager for Workforce Management to oversee Labour Services contracts and manage supplier relationships. This role requires strong analytical skills and fluency in English and Spanish, with a minimum of 10 years of experience in supplier engagement and contract management. The Senior Manager...

Key Responsibilities: 1. Workforce Management Strategy and Leadership Develop and implement effective Workforce Management strategies to optimize resource planning and achieve KPIs, including service levels, response times, and productivity. Collaborate closely with operations, quality, and technology teams to align workforce strategies with organizational...