Workforce Manager

IntouchCX Bogota, D.C., Capital District, Colombia Senior Workforce Manager About IntouchCX: IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with...

Position Summary We are seeking a Workforce Manager to optimize staffing, scheduling, and resource allocation. This role is crucial for meeting business and service level objectives by accurately forecasting workload, developing efficient agent schedules, and monitoring real‑time performance. The Workforce Manager will play a key role in improving overall...

Position summary We are seeking a Workforce Manager to optimize staffing, scheduling, and resource allocation. This role is crucial for meeting business and service level objectives by accurately forecasting workload, developing efficient agent schedules, and monitoring real‑time performance. The Workforce Manager will play a key role in improving overall...

A leading workforce management firm based in Bogotá is seeking a Workforce Manager. This mid-senior level role involves optimizing staffing and scheduling, analyzing data for forecasting, and ensuring performance excellence. The ideal candidate will have over 5 years of experience in the BPO sector, advanced English skills, and strong leadership...

A leading financial institution in Colombia is seeking a Senior Manager for Workforce Management to oversee Labour Services contracts and manage supplier relationships. This role requires strong analytical skills and fluency in English and Spanish, with a minimum of 10 years of experience in supplier engagement and contract management. The Senior Manager...

A leading BPO company in Bogotá is looking for a Workforce Manager to oversee staffing, scheduling, and resource allocation. This role is essential for achieving business objectives through effective forecasting and performance monitoring. The ideal candidate should have over 5 years of experience in similar BPO roles, strong analytical skills, and...

**Requisition ID**: 239196 **Employee Referral Program - Potential Reward**: $0.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS **_ Purpose_** The **Senior Manager, Workforce Management**, leads a team to manage Labour Services contracts (SOWs/Work Orders); review and approval process for managed...

Select how often (in days) to receive an alert: Title: Senior Manager, Workforce Management Requisition ID: Employee Referral Program – Potential Reward: $0,00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS Purpose The Senior Manager, Workforce Management, leads a team to manage Labour Services contracts...

**Requisition ID**: 239196 **Employee Referral Program - Potential Reward**: $0.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS **Purpose** The Senior Manager, Workforce Management, leads a team to manage Labour Services contracts (SOWs/Work Orders); review and approval process for managed suppliers;...

Purpose The Senior Manager, Workforce Management, leads a team to manage Labour Services contracts (SOWs/Work Orders); review and approval process for managed suppliers; review and approval process for managed suppliers and/or manages contract execution and invoice management, and/or pool management activities, ensuring specific individual goals, plans,...