Learning Experience Director
hace 3 semanas
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
As a Director of Learning Experience, you will be responsible for designing, implementing, and evaluating the Talent Roadmap for the geographical location you are responsible for, aligned with the company's objectives. Talent Roadmap should support the development of all learning experience leaders within the business, thus improving organizational effectiveness and employee performance.
SPECIFIC RESPONSIBILITIES:
1. Lead the design, delivery, and evaluation of learning programs, including leadership development, technical skills training, and onboarding initiatives.
2. Partner with functional stakeholders to identify and prioritize learning needs and gaps aligned with business needs, while cultivating a culture of learning.
3. Provide guidance and support to aspiring leaders, facilitate leadership workshops or seminars, and stay updated on industry trends in leadership development practices.
4. Deliver engaging and interactive training sessions, workshops, and learning events to diverse audiences, ensuring content relevance, participant engagement, and knowledge retention.
5. Coach and develop a team of learning experience professionals, providing guidance, feedback, and professional development opportunities to support their growth and success.
6. Develop learning strategies that are clearly aligned to and support business objectives. Design solutions that are relevant, prioritized, and aligned to talent needs.
7. Conceptualize and develop content catering to audiences from different functions.
8. Ensure that the curriculum is tracked and maintained in the Learning Management System.
9. Establish metrics and analytics to measure the impact and effectiveness of learning initiatives, and use data-driven insights to drive continuous improvement.
10. Stay abreast of emerging trends and developments within the business, recommending and implementing enhancements to programs and processes as needed.
11. Identify gaps and recommend and create scalable learning solutions to improve learner retention, job performance, and the overall employee experience.
12. Implement the global learning & development strategy and solutions starting from TNA to design & delivery, to impact analysis as per business needs.
13. Manage the maintenance and execution of the performance and talent management processes linked to operational and program efficiencies and effectiveness.
14. Provide guidance and support to managers and employees on performance management processes, career development, and individual learning plans.
15. Manage the learning experience budget, resources, and vendor relationships to optimize ROI and quality of services.
Required Skills/Abilities:
1. Excellent presentation, interpersonal, and influencing skills.
2. Ability to coach, mentor, consult, and partner with peers and with other functional leads.
3. Learning design and delivery skills.
4. Thorough understanding of proven and latest learning experience methods and best practices.
5. Exceptionally good verbal and written communication skills.
6. Proficiency in MS Office and Learning Management System.
WORK EXPERIENCE:
10+ years in BPO. Experience in managing learning experience & solutions for global organizations, specifically LATAM. Ability to manage global stakeholders.
EDUCATION:
Bachelor's degree in HR or Organizational Development, Business Administration, or related field. Learning design and delivery certifications, coaching/learning/psychometric certifications will be an added advantage with 10 years of experience in a leadership role.
OTHER SKILLS:
1. Ability to make decisions by using logic to identify key facts, explore alternatives, and propose quality solutions.
2. Must be able to foster a positive and productive work environment, with the ability to lead, build teams, and motivate staff.
3. Strong organizational and interpersonal management skills.
4. Ability to manage time effectively and efficiently.
5. Self-motivated and directed with keen attention to detail.
Work Location / Work Schedule / Travel:
Onsite. Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
#J-18808-Ljbffr
-
Learning Experience Director
hace 3 semanas
Pereira, Risaralda, Colombia TaskUs A tiempo completoAs a Director of Learning Experience, you will be responsible for designing, implementing, and evaluating the Talent Roadmap for the geographical location you are responsible for, aligned with the company's objectives. Talent Roadmap should support the development of all learning experience leaders within the business, thus improving organizational...
-
Learning Experience Manager
hace 1 semana
Pereira, Risaralda, Colombia TaskUs A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Learning Experience Specialist
hace 1 día
Pereira, Risaralda, Colombia TaskUs A tiempo completoAbout TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions for fast-growing technology companies. Our innovative approach helps clients represent, protect, and grow their brands effectively.We pride ourselves on our People First culture, which has enabled us to expand our workforce to...
-
Digital Learning Coordinator
hace 1 semana
Pereira, Risaralda, Colombia TaskUs A tiempo completoAbout TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help clients represent, protect, and grow their brands by leveraging our cloud-based infrastructure and expertise.We have expanded our workforce to approximately 45,000 employees globally,...
-
Manufacturing Engineer Director
hace 2 semanas
Pereira, Risaralda, Colombia Boston Scientific A tiempo completoManufacturing Engineer Director - Cartago Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health.That is why we stand for...
-
Manufacturing Engineer Director
hace 4 semanas
Pereira, Risaralda, Colombia Boston Scientific A tiempo completoManufacturing Engineer Director - Cartago Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and is important in our work of advancing science for life and improving patient health.That is why we stand for...
-
Account Director
hace 4 semanas
Pereira, Risaralda, Colombia eStoreLabs A tiempo completoThe Account Director role brings a mixture of accountmanagement and team management activities. The mission of this roleis to lead and inspire the team to achieve desired objectives,budgets and quality and maintain high client satisfaction.Responsibilities - Manage a dedicated part of the business from anoperational point of view (Americas) - Managing a team...
-
Account Director
hace 4 semanas
Pereira, Risaralda, Colombia eStoreLabs A tiempo completoThe Account Director role brings a mixture of accountmanagement and team management activities. The mission of this roleis to lead and inspire the team to achieve desired objectives,budgets and quality and maintain high client satisfaction.Responsibilities - Manage a dedicated part of the business from anoperational point of view (Americas) - Managing a team...
-
Corporate Training Manager
hace 1 día
Pereira, Risaralda, Colombia TaskUs A tiempo completoAbout UsTaskUs is a trusted provider of next-generation customer experience solutions to fast-growing technology companies. Our mission is to help clients represent, protect, and grow their brands through innovative approaches.Our ValuesWe believe in a People First culture, where employees are empowered to drive growth and innovation. Our values include:•...
-
Instructional Design Lead
hace 24 horas
Pereira, Risaralda, Colombia TaskUs A tiempo completoOverviewTaskUs is a leader in providing outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our goal is to help clients represent, protect, and grow their brands through innovative approaches.Our ApproachWe believe in a People First culture, where employees are empowered to drive growth and...
-
Corporate Training Specialist
hace 1 semana
Pereira, Risaralda, Colombia TaskUs A tiempo completoAbout TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help clients represent, protect, and grow their brands by leveraging our cloud-based infrastructure and expertise.We have expanded our workforce to approximately 45,000 employees globally,...
-
Facilities Operations Director
hace 7 días
Pereira, Risaralda, Colombia Boston Scientific A tiempo completoAbout the RoleBoston Scientific is seeking a skilled Facilities Operations Director to lead all facility maintenance, critical systems, and plant wide facility support.Your Responsibilities Include:Developing strategic direction and goals for the facilities department to align with plant objectives.Monitoring action plans to meet identified objectives and...
-
Project Director
hace 7 días
Pereira, Risaralda, Colombia Linesight A tiempo completoOverviewWe are seeking a highly skilled Senior Project Manager to join our global project and cost management consultancy. As a key member of our team, you will be responsible for overseeing the delivery of high-profile projects in various sectors, including data centers.You will lead site-based teams, assessing progress and ensuring safe work practices....
-
Senior Python Software Engineer
hace 3 semanas
Pereira, Risaralda, Colombia EPAM Systems A tiempo completo2 weeks ago Be among the first 25 applicantsEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of...
-
Marketing Strategy Director
hace 6 días
Pereira, Risaralda, Colombia FullStack Labs A tiempo completoAbout FullStack LabsWe are a fast-growing software consultancy company delivering transformative digital solutions to top global companies and innovative startups in the Americas. Our mission is to create a positive, respectful, and supportive work environment where talented individuals can achieve their greatest potential.Our VisionWe strive to be one of...
-
Senior Product Owner
hace 3 semanas
Pereira, Risaralda, Colombia BairesDev A tiempo completoSenior Product Owner / R+D - Remote Work:At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact...
-
Purchasing Director
hace 3 días
Pereira, Risaralda, Colombia Boston Scientific A tiempo completoAbout the JobThis is a challenging and rewarding opportunity for a highly motivated and experienced procurement professional to join our team at Boston Scientific. As a Procurement Manager Senior, you will be responsible for leading and managing the procurement function in Cartago, driving strategic objectives and ensuring the highest level of service to the...
-
Fullstack .Net + Angular Tech Lead
hace 2 semanas
Pereira, Risaralda, Colombia Bairesdev A tiempo completoAt BairesDev, we've been leading the way in technology projects for over 15 years.We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.When you apply for this position,...
-
Customer Care Professional
hace 5 días
Pereira, Risaralda, Colombia Gigster A tiempo completoDo you want to work on cutting-edge projects with the world's best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you. Our clients rely on our Network for two main areas: Software...
-
Director of Plant Wide Facilities Support
hace 7 días
Pereira, Risaralda, Colombia Boston Scientific A tiempo completoAbout This OpportunityThis is a leadership role at Boston Scientific responsible for directing all facility maintenance, critical systems, and plant wide facility support.Key ResponsibilitiesDevelop strategic direction and goals for the facilities department.Monitor action plans and performance towards achieving goals.Reduce/eliminate facility equipment and...
