Head of Latam Fraud

Head of LATAM Fraud & ID Product & Pre‑Sales

TransUnion, Bogotá, D.C., Capital District, Colombia

We are a reliable provider of global information solutions to assess and manage risks. We believe that information can help develop our industry, facilitate business and ultimately improve the standard of living for people around the world. We see information in a different way not only for what it is, but for what it can do to help people achieve their goals. When companies and people have access to complete and truthful information, they can make better decisions and achieve their goals. This is called information for good.

Description

This is a leadership role focused on commercial and team leadership. As part of our LATAM team based in Colombia, you will lead the LATAM Fraud & ID Product & Pre‑Sales team to drive product management and strategy on Fraud protection/prevention, ID verification, Digital Onboarding, and fraud risk alert & monitoring solutions. You will also support local GTM efforts with domain expertise, identify and advise client opportunities, and act as the subject‑matter expert for best practices in financial crime, fraud, and identity while leveraging TransUnion’s software, data, and analytics solutions.

Your responsibilities will include developing and executing regional business development strategies, providing strategic direction to achieve revenue projections, and serving as an in‑market ambassador for the Global Fraud Solutions team to adapt go‑to‑market strategies for LATAM.

How you will contribute

- Lead, motivate, coach and inspire the F&ID Product & Pre‑Sales / Solution Consultant team to exceed revenue targets, optimize client engagement, and drive creative value in solution design and delivery.

- Collaborate closely with Sales Directors and teams to drive exploratory client engagement and pipeline origination.

- Identify customer priorities, pains & gaps by facilitating consultative workshops & client discovery sessions – develop new solutions to overcome critical business issues using existing functionality/data.

- Provide technical & strategic expertise in preparation of client bids, proposals, RFI responses & RFP responses.

- Manage & influence internal stakeholders for delivery of objectives and drive collaboration with other TransUnion LATAM functions.

- Share industry best practice with respect to solution implementation and optimisation in conjunction with TransUnion’s data and solution offerings.

- Propose solutions across data, insights (analytics) and action (process and/or technology) to solve customer needs; create compelling business cases, use cases & custom journeys to illustrate how TransUnion solutions can help clients achieve their business objectives.

- Support and coordinate data and data solution trials, proof of concepts, digital strategies and analytical and insight studies.

- Work closely with Marketing functions and Sales Leadership to drive actions/campaigns for specific products/sectors related to Fraud & ID.

- Support industry relations via production of white papers, articles and editorials, conference speaking, seminar attendance, etc.

- Provide internal subject‑matter expertise and contribute to upskilling other teams within TransUnion.

- Assist product teams with product strategy, feeding in personal insights, industry best practice, and VOC recommendations on future priorities and strategies.

- Provide ideas, thoughts and concepts under ‘innovation’ where TransUnion may be well placed to provide solutions and services to meet specific client needs.

- Develop, refine, and maintain product family strategy and roadmap in collaboration with Global Fraud Solutions leadership.

- Prioritise product pipeline: direct the strategic focus of product management efforts to support growth of multiple business units, translating corporate objectives into actionable plans and ensuring new product ideas have clear VOC input.

- Monitor and analyse product key performance indicators, customer feedback, and the competitive landscape to identify gaps, weaknesses and opportunities in product delivery.

- Conduct product research & business development: identify new products that best serve customer needs; gather competitive intelligence and market research.

- Serve as SME within the fraud and risk environment, lead discussions with clients, and enable sales teams to sell TransUnion solutions.

- Deliver annual revenue plan by managing the overall pipeline for Fraud & ID Solutions initiatives across LATAM; increase pipeline, win rate, and deal profitability.

- Develop comprehensive sales training plans to increase awareness of Fraud & ID Solutions and toolsets among Sales teams.

- Support Sales by providing additional sales tools, assisting with account planning, and participating in sales conversations as a subject‑matter expert.

- Establish pricing and acceptable margins for products in the region; ensure ROI of product is achieved; develop and confirm financial case (revenue, investment, and cost model).

- Evaluate strategic fit of business partners and make recommendations to senior management on acquisition or partnership opportunities.

- Prioritise enhancements based on ROI and work with technical teams to develop release schedules and update the product roadmap accordingly.

- Own, develop, drive and communicate product strategy across the organization.

We’d love to see

- A bachelor’s degree or above.

- Minimum of 10+ years of experience in Product Management for banking/fintech solutions, with at least 4+ years in managerial level.

- Proven experience in leading transformation initiatives focused on business growth.

- Experience in client‑facing roles such as presales consultant or client solution architect (highly preferred).

- Specialisation in Fraud & ID, Digital Onboarding, AML, KYC/KYB, and decision flow solutions – experience with eKYC, web & mobile development technology, RPA, decision engine, block‑chain, etc.

- Solid knowledge of industry, business operations and integration of workflows, with the ability to communicate needs to technical staff.

- Strong problem‑solving skills, a ‘get it done’ attitude, and the ability to think innovatively and handle multiple tasks concurrently.

- Expert knowledge of fraud, identity, and financial crime industry best practices, regulations, regulators, innovations, and future market challenges.

- Extensive network of senior contacts within TransUnion LATAM’s target customer base across Financial Crime, Fraud Prevention, Anti‑Money Laundering & Identity Verification.

- Expert presentation and communication skills to internal and external senior stakeholders across multiple sectors.

- High motivation, ability to work independently and as part of the Fraud & ID Business Unit, plus collaboration across other TransUnion Business Units.

- Willingness and ability to travel where necessary.

- Proven ability to deliver through people to meet targets.

Seniority level

Director

Employment type

Full‑time

Job function

Product Management and Business Development

Industries

Technology, Information and Media & Information Services

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