Vehicle Readiness Manager

What To Expect

The Vehicle Readiness Manager is responsible for delivering an exceptional experience to our customers via vehicle quality, developing team members, and managing day‑to‑day vehicle delivery operations. Our managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials. The ideal candidate has the technical acumen to be able to communicate effectively with internal teams, excellent time management abilities and is passionate about leading change while inspiring teams. This role directly supports Tesla’s mission by ensuring an exceptional and memorable buying experience for our customers.

What You'll Do

- Lead the delivery vehicle readiness team consisting of vehicle quality, detail, and service specialists. Actively set individual and team targets for Detailers and Vehicle Movement Specialists and actively train, coach, and develop them.

- Assist in the planning, implementation, and follow up of vehicle prep operational tasks and projects including, but not limited to vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support.

- Help control expenses, including staffing, supplies, vendor management, and services. Work collaboratively with other departments, particularly the Sales, Delivery and Service Departments to enhance customer experience.

- Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company. Monitor daily deliveries, create reporting metrics, and actively review information with your greater store leadership team. Maintain constant focus on improving the Tesla delivery experience and vehicle quality.

- Meet and exceed KPIs, partner to achieve sales and delivery targets along with P&L requirements for the location. Proficient in Service Operations; strong collaboration with cross‑functional store leadership.

- Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner. Support, implement and provide follow‑up for all training. Continually evaluate the performance of each employee and provide constant feedback to drive results. Ensure all employees adhere to Tesla policies and procedures. Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively.

What You'll Bring

- 3+ years of applicable experience with a proven track record of meeting or exceeding goals in a service‑focused industry; automotive expertise is not required.

- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast‑paced, technology‑driven environment.

- Ability to problem‑solve, prioritize multiple projects, and adhere to business‑critical deadlines.

- Excellent written and verbal communication skills. Dedicated and ethical approach to Tesla standards.

- Ability to develop collaborative relationships acting as a well‑respected, trusted partner with whom others want to work.

- Ability to work evening hours, weekends, and holidays in a retail environment.

- Valid driver’s license is required.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Human Resources

Industries

Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities

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