Onsite Support And Dispatch Technician

hace 4 días


Bogotá, Bogotá D.E., Colombia Willis Towers Watson A tiempo completo
The Onsite Support & Dispatch Technician for Workplace Delivery Management operates within the Global End User & Collaboration Services organization to guarantee the successful provision of in-office technology deployment, maintenance and support.
This role involves providing on-site technical assistance to colleagues, resolving hardware and software issues that cannot be addressed remotely.
Moreover, the Dispatch Technician ensures the efficient deployment and configuration of technical workspaces and distribution of hardware and IT peripherals.
This position is primarily aligned with a number End User Technology Services including End User Compute, Meeting Room & AV and Print services, however collaboration with other Technology services will be required.
The primary responsibility is to achieve the successful delivery of workplace services in line with WTW standards and contractual agreements with partners.
The Role Onsite Support Key Responsibilities
Provide on-site technical support to colleagues that includes, troubleshooting IT hardware, software, and the setup of laptops as required.Install, configure, and maintain in-office workspaces, printers and other IT peripherals as required.Manage the secure storage, deployment and return of in-office laptop stockCollaborate with other IT teams to ensure the seamless integration of systems and resolve technical issues that cannot be resolved remotely.Support the business in aligning new or existing services as well as the delivery and support of solutions to meet requirements and expectations.Effectively manage the supply, distribution, and stock level of IT peripherals within designated locationsDiagnose and resolve technical issues promptly and efficiently.Escalate unresolved or systemic issues to the appropriate IT support teams and follow-up to ensure timely resolution.Following a 'Hub and Spoke' model, this role will work very closely with the wider Workplace Delivery Management team.
The technician will have a set hub location but will be required to travel to other WTW sites as needed to provide in office support. QualificationsThe Requirements Minimum of 2-3 years' experience as an onsite support technician for End User technologies.Desired Qualifications, Microsoft Intune fundamentals and Microsoft Azure fundamentalsKnowledge and experience of ServiceNow ticket management and reportingUnderstanding of Information Technology Infrastructure Library (ITIL) principles for delivering standardized IT services.Travel within the local region will be required to provide in office technical support.Strong, face to face customer service and communication skills.Ability to adapt to changing technologies and user needs.Proven ability to resolve and set up hardware to include desktops, laptops, and technical equipment.Previous experience of working with large service provider for delivery of effective solutions and services.Assist in the ongoing development and implementation of solutions that are appropriate for the WTW environment.Apply technology awareness and associated management skills to guide Service partner and other team members to achieve their full potential.Equal Opportunity Employer

#J-18808-Ljbffr



  • Bogotá, Bogotá D.E., Colombia WTW A tiempo completo

    The Onsite Support & Dispatch Technician for Workplace Delivery Management operates within the Global End User & Collaboration Services organization to guarantee the successful provision of in-office technology deployment, maintenance, and support. This role involves providing on-site technical assistance to colleagues, resolving hardware and software issues...


  • Bogotá, Bogotá D.E., Colombia Willis Towers Watson A tiempo completo

    Company Overview: Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients manage risk and make better decisions. Our End User Technology Services team operates within the Global End User & Collaboration Services organization to guarantee the successful provision of in-office technology deployment, maintenance and...


  • Bogotá, Bogotá D.E., Colombia Willis Towers Watson A tiempo completo

    Required Skills and Qualifications:Minimum 2-3 years' experience as an onsite support technician for End User technologies.Desired qualifications include Microsoft Intune fundamentals and Microsoft Azure fundamentals.Knowledge and experience of ServiceNow ticket management and reporting.Understanding of Information Technology Infrastructure Library (ITIL)...


  • Bogotá, Bogotá D.E., Colombia Infobip ltd. A tiempo completo

    Customer Support Technician page is loaded Customer Support Technician Apply remote type Hybrid locations Bogota (Colombia) time type Full time posted on Posted 2 Days Ago job requisition id JR102886 At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater...


  • Bogotá, Bogotá D.E., Colombia Infobip Ltd. A tiempo completo

    Customer Support Technician page is loadedCustomer Support TechnicianApply remote type Hybrid locations Bogota (Colombia) time type Full time posted on Posted 2 Days Ago job requisition id JR102886At Infobip, we dream big.We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater...


  • Bogotá, Bogotá D.E., Colombia Crisil A tiempo completo

    **Technical Support Help Desk Role**Crisil is looking for an experienced Desktop Support Technician to join our team. In this position, you will be responsible for delivering exceptional technical support to our clients worldwide.Key Responsibilities:Offer advanced technical assistance to end-users via phone, email, or remote sessionsInstall, configure, and...

  • Light Technician

    hace 1 semana


    Bogotá, Bogotá D.E., Colombia David Kennedy Recruitment A tiempo completo

    Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.David Kennedy Recruitment is working with a leading tech company who is looking to recruit a Light Technician to join their team in Bogota, Colombia.Position: Light Technician  Location: Bogota,...

  • Lighting Technician

    hace 3 días


    Bogotá, Bogotá D.E., Colombia Arrise A tiempo completo

    Join to apply for the Lighting Technician role at ARRISE powering Pragmatic Play Role Description: We are looking for a Lighting Technician to help design and support lighting solutions in our 24/7 live studio environment. In this role, you will be maintaining equipment, troubleshooting basic technical issues, and following safety guidelines. You'll work...


  • Bogotá, Bogotá D.E., Colombia Superior Contracting & Maintenance A tiempo completo

    At Superior Contracting & Maintenance, we believe that our customers are at the heart of everything we do. That's why we're seeking an experienced Contracting Support Specialist to join our team.This critical role involves managing daily scheduling buckets and coordinating service requests, ensuring seamless communication between clients and internal teams....

  • Lighting Technician

    hace 1 semana


    Bogotá, Bogotá D.E., Colombia Pragmatic Play Ltd. A tiempo completo

    Role Description: We are looking for a Light Technician to help design and support lighting solutions in our 24/7 live studio environment. In this role, you will be maintaining equipment, troubleshooting basic technical issues, and following safety guidelines. You'll work closely with team members and support the daily studio operations to ensure everything...

  • Lighting Technician

    hace 3 días


    Bogotá, Bogotá D.E., Colombia Pragmatic Play Ltd. A tiempo completo

    Role Description: We are looking for a Light Technician to help design and support lighting solutions in our 24/7 live studio environment. In this role, you will be maintaining equipment, troubleshooting basic technical issues, and following safety guidelines. You'll work closely with team members and support the daily studio operations to ensure everything...


  • Bogotá, Bogotá D.E., Colombia Horizon Premier Staffing S.A.S A tiempo completo

    Job Advertisement: IT Technician – Integration & Implementation Location: Barranquilla or RemoteJob Type: Full-timeSalary: Competitive, based on experienceAbout the Role: We are seeking a skilled IT Technician to lead the integration, implementation, and adoption of new technologies to optimize IT environments.This role involves evaluating, deploying, and...

  • Help Desk Technician

    hace 7 días


    Bogotá, Bogotá D.E., Colombia Softwareone A tiempo completo

    Job DescriptionAs a Help Desk Technician, you will be part of a fast-paced, dynamic team focused on providing exceptional technical support and contributing to the smooth operation of our systems.Key ResponsibilitiesProvide technical support to internal users, resolving hardware, software, and system-related issues.Manage incoming support requests,...


  • Bogotá, Bogotá D.E., Colombia Vernehq A tiempo completo

    Verne Bogota, D.C., Capital District, Colombia Join or sign in to find your next job Join to apply for the Customer Experience Technician role at Verne . Hi there We are South and our client is looking for a Customer Experience Technician Note To Applicants Eligibility: This position is open to candidates residing in Latin America. Application Language:...


  • Bogotá, Bogotá D.E., Colombia NTT DATA, Inc. A tiempo completo

    Technical Support Role OverviewWe are currently seeking a Desktop Support Associate-Field Tech to join our team in Colombia.About NTT DATAWe serve 75% of the Fortune Global 100We have diverse experts in more than 50 countriesWe provide business and technology consulting, data and artificial intelligence, industry solutions, and application development...

  • IT Support Technician

    hace 3 días


    Bogotá, Bogotá D.E., Colombia Connext A tiempo completo

    About ConnextConnext is a leading provider of innovative solutions for the information services industry. We are committed to delivering high-quality support to our customers and value exceptional technical expertise and communication skills.Job RequirementsThe Technical Support Representative will be responsible for:Serving as the primary point of contact...

  • Network Support Analyst

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Michael Page A tiempo completo

    Acerca de nuestro cliente Our client is a foreigncompany that provides connectivity and security services on thefastest network. Descripción Cloud Support (VPS, VPC, CloudNetworking) - Networking (Routing (IGP and EGP) - Supporting CDNs,L1 & L2 Support) - Traffic monitoring through specific tools,and monitoring of systems and infrastructure with Kentik,...

  • IT Technician Integration

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia HORIZON PREMIER STAFFING S.A.S A tiempo completo

    Job Advertisement: IT Technician – Integration & ImplementationLocation: Barranquilla or RemoteJob Type: Full-timeSalary: Competitive, based on experienceAbout the Role:We are seeking a skilled IT Technician to lead the integration, implementation, and adoption of new technologies to optimize IT environments. This role involves evaluating, deploying, and...


  • Bogotá, Bogotá D.E., Colombia Infobip Ltd. A tiempo completo

    About UsInfobip Ltd. is a leading provider of cloud communication solutions, serving major mobile operators, OTTs, brands, banks, social networks, aggregators, and many more. We're passionate about delivering exceptional customer experiences and believe that teamwork is key to achieving greatness.Job RoleThe Customer Support Technician role involves working...

  • Technical Support L1

    hace 3 días


    Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completo

    Job Description We are seeking a highly motivated Technical Support Engineer to join our dynamic team.As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications.Your primary goal will be to build product expertise, deliver outstanding...