Dispatch Operations Coordinator

hace 5 días


Bogotá, Bogotá D.E., Colombia Superior Contracting & Maintenance A tiempo completo

At Superior Contracting & Maintenance, we believe that our customers are at the heart of everything we do. That's why we're seeking an experienced Contracting Support Specialist to join our team.

This critical role involves managing daily scheduling buckets and coordinating service requests, ensuring seamless communication between clients and internal teams. The ideal candidate will possess excellent organizational skills, precision in handling administrative duties, and strong customer service capabilities.

The key responsibilities of this role include:

  • Scheduling emergency and non-emergency work orders efficiently.
  • Coordinating and dispatching technicians for maintenance and construction services work orders, optimizing routes to maximize productivity and customer satisfaction.
  • Managing emergency work orders and rescheduling as required, adjusting schedules and resources accordingly.

The successful candidate will also be responsible for maintaining accurate and up-to-date records of all dispatch activities, providing direct updates to clients via service provider portals, and liaising with other departments to support overall operational efficiency and effectiveness.

To be considered for this role, applicants must have:

  • Proven experience in customer service or a similar role with a strong focus on calling.
  • Excellent communication skills, both verbal and written.
  • Outstanding organizational and multi-tasking abilities.

We offer a competitive salary plus performance-based bonuses, comprehensive training and professional development opportunities, and a supportive and collaborative work environment.


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