Customer Support Specialist

hace 3 semanas


Medellín, Antioquia, Colombia Motum A tiempo completo

Fully remote for LATAM
PLEASE BE AWARE THAT FOR THIS ROLE WE ARE EXCLUSIVELY CONSIDERING APPLICATIONS FROM INDIVIDUALS CURRENTLY RESIDING IN LATAM.
WE APPRECIATE YOUR UNDERSTANDING OF THIS REQUIREMENT DURING THE APPLICATION PROCESS.
????ONLY ENGLISH RESUMES WILL BE REVIEWED? ???? ?PLEASE NOTE THAT THIS ROLE REQUIRES ENGLISH PROFICIENCY (C1-C2 LEVEL) About Motum Motum focuses on creating high-performing international teams for US-based companies.
Our mission is to empower ambitious and qualified individuals from all over the world, and connect them with U.S. companies for fully-remote roles that match their skills and aspirations.
Ready to join us?
About the Role: We are looking for passionate and customer-obsessed Customer Support Specialists to join our client's Call Center.
In this role, you will be the first point of contact for our customers, providing exceptional support via phone and ensuring their issues are resolved quickly and with empathy.
If you love helping people, have a keen eye for detail, and thrive in a fast-paced environment, we want to hear from you
Responsibilities: Quickly respond to high-volume inbound customer requests via phone.
Resolve customer issues, questions, or concerns promptly and with empathy.
Build positive and long-lasting relationships with customers.
Document customer interactions and follow up to ensure resolution.
Escalate complex issues to the appropriate team when necessary.
Maintain a high level of professionalism and customer satisfaction.
Stay up-to-date on product knowledge and company policies to provide accurate information.
Requirements: English proficiency at a C1-C2 level.
At least 2 years of experience as a Customer Support Specialist or in a similar role.
College degree in communication, marketing, languages or similar (preferred) A stable internet connection and a dedicated, quiet office space.
Customer-obsessed with a track record of going above and beyond for the customer.
Impeccable attention to detail and strong problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced, high-volume environment.
Experience in the BPO industry (preferred).
Additional Information: Working Hours: Monday to Friday, 9 AM - 5 PM (US time-zone to be determined) Full-Time: 40 hours per week We Offer: 100% remote role
Compensation in USD Grow along a top US company and shape its future Type of employment: Full-time employment contract Apply Today
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