Customer Support Engineer
hace 6 días
We are looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship.
The Customer Support Engineer works directly with customers in identifying and resolving basic customer issues and needs.
Tipalti is one of the world's fastest-growing fintech companies.
We free finance professionals to lead by modernizing the entire payables operation.
We are a well-funded, late-stage start-up backed by high-profile investors.
Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion.
With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.
At Tipalti, we pride ourselves on our collaborative culture, the quality of our product, and the capabilities of our people.
Tipaltians are passionate about the work they do and keen to get the job done.
Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact.
Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.
Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, and Tbilisi.
In this role, you will be responsible for: Provide world-class service to our customers and ensure customer success post-sales.
Provide specialized support on both technical and product issues, and also manage customer escalations.
Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required.
Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap.
Create and contribute to the development of knowledge articles in Tipalti's knowledge base.
About you Proven experience of hands-on technical support experience at a SaaS company, with a focus on delivering support through live chat and email.
Proven experience providing real-time support via live chat, including managing multiple conversations simultaneously while maintaining high service quality.
Strong communication skills, including written, verbal, and listening.
Detail-oriented and well-organized.
Always learning, has a growth mindset.
Strong creative thinking and problem-solving skills.
Experience in working with ticketing systems such as Zendesk or any ticketing system, and Salesforce.
Experience with NetSuite / QuickBooks or other ERP systems, and knowledge of accounting is a big plus.
Experience with payment systems and/or working at a Fintech company – an advantage.
Proven ability to read, debug, and understand HTML code, API calls, etc.
- an advantage.
Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as "SDS").
Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS.
Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.
Accommodations Tipalti champions inclusive teams, in which every voice counts.
We are committed to recruiting diverse candidates with varied personal experiences and abilities.
We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.
As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate.
Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to ****** for assistance.
Privacy We are committed to protecting the privacy interests of job applicants and candidates.
For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below: #J-18808-Ljbffr
-
Customer Support Engineer
hace 4 semanas
Medellín, Antioquia, Colombia Tipalti A tiempo completoWe are looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship. The Customer Support Engineer works directly with customers in identifying and resolving basic customer issues and needs. Tipalti is one of the world's fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables...
-
Tipalti | Customer Support Engineer
hace 7 horas
Medellín, Antioquia, Colombia Sd Solutions A tiempo completoOn behalf of Tipalti , SD Solutions is looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketshipSD Solutions is a staffing partner operating globally.Contact us to get more details about the benefits we offer.The Customer Support Engineer works directly with customers to identify and resolve basic customer issues and...
-
Tipalti | Customer Support Engineer
hace 3 semanas
Medellín, Antioquia, Colombia SD Solutions A tiempo completoOn behalf of Tipalti , SD Solutions is looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship SD Solutions is a staffing partner operating globally. Contact us to get more details about the benefits we offer. The Customer Support Engineer works directly with customers to identify and resolve basic customer issues and...
-
Support Engineer
hace 21 horas
Medellín, Antioquia, Colombia Tipalti A tiempo completoFintech Job Opportunity:We're looking for a Support Engineer to join our team! As a Support Engineer, you'll play a critical role in delivering top-notch customer support and ensuring our clients' needs are met.You'll work closely with our product and engineering teams to resolve technical issues, improve processes, and implement new solutions. Your...
-
Software Support Engineer
hace 2 días
Medellín, Antioquia, Colombia INEXTO A tiempo completoAre you interested in modern technologies and eager to support innovative solutions? INEXTO, a global leader in Authentication, Secure Serialization, Track & Trace, and Production Volume Verification, is looking for a Software Support Engineer to join our team. Our technology secures over 100 billion products annually, and we're just getting started At...
-
Tipalti | Technical Support Engineer
hace 4 semanas
Medellín, Antioquia, Colombia Sd Solutions A tiempo completoOn behalf of Tipalti , SD Solutions is looking for a talented Technical Support Engineer to step onto a fintech unicorn rocketshipAs a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams.Your primary focus is to assist our customers in maximizing the use of...
-
Tipalti | Technical Support Engineer
hace 3 semanas
Medellín, Antioquia, Colombia Sd Solutions A tiempo completoOn behalf of Tipalti , SD Solutions is looking for a talented Technical Support Engineer to step onto a fintech unicorn rocketshipAs a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams.Your primary focus is to assist our customers in maximizing the use of...
-
Technical Support Engineer
hace 5 días
Medellín, Antioquia, Colombia Anonymous A tiempo completoWe are looking for an experienced technical support engineer to work at a tech company. You will report directly to the Technical Support Manager. WHAT YOU'LL BRING: Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent work experience. Strong knowledge of cybersecurity concepts, email security concepts, access...
-
Customer Success Engineer
hace 3 semanas
Medellín, Antioquia, Colombia Gigster A tiempo completoDo you want to work on cutting-edge projects with the world's best IT engineers?Do you wish you could control which projects to work on and choose your own pay rate?Are you interested in the future of work and how the cloud will form teams?If so - the Gigster Talent Network is for you.Our clients rely on our Network for two main areas, Software Development...
-
Software Engineer Support Professional
hace 2 días
Medellín, Antioquia, Colombia INEXTO A tiempo completoAre you passionate about technology and eager to contribute to the development of innovative solutions? INEXTO, a global leader in Authentication, Secure Serialization, Track & Trace, and Production Volume Verification, is seeking a highly skilled Software Support Engineer to join our team. Our technology secures over 100 billion products annually, and we're...
-
Customer Support Specialist
hace 1 día
Medellín, Antioquia, Colombia Tipalti A tiempo completo**Company Overview:**Tipalti is a fintech unicorn rocketship that's changing the way finance professionals work. We're looking for a talented Customer Support Specialist to join our team.We free finance professionals to lead by modernizing the entire payables operation. Our collaborative culture, high-quality product, and capable people make Tipalti an...
-
Customer Support Specialist Ii
hace 2 semanas
Medellín, Antioquia, Colombia Solvo S.A.S A tiempo completoSummary: We are seeking highly enthusiastic individuals to join our team as Customer Support Representatives.We provide exceptional customer service and ensure client satisfaction.As a front line of support, you will play a crucial role in delivering top-quality service to our clients while contributing to a positive and high-performing work environment.Even...
-
Customer Support Specialist
hace 3 semanas
Medellín, Antioquia, Colombia Arrow Financial Technologies A tiempo completoGet AI-powered advice on this job and more exclusive features.Language Requirement: English Proficiency (B2/C1) a must - clients must be able to easily speak with you.About Us: ArrowFin Colombia SAS is a fast-growing startup in technology development and staffing in the financial services industry.We are seeking a Customer Support Specialist to join our team...
-
Customer Support Specialist
hace 3 semanas
Medellín, Antioquia, Colombia Arrow Financial Technologies A tiempo completoGet AI-powered advice on this job and more exclusive features. Language Requirement: English Proficiency (B2/C1) a must - clients must be able to easily speak with you. About Us: ArrowFin Colombia SAS is a fast-growing startup in technology development and staffing in the financial services industry. We are seeking a Customer Support Specialist to join...
-
Customer Support Specialist
hace 6 días
Medellín, Antioquia, Colombia Motum Inc. A tiempo completoAt Motum Inc., we are looking for dedicated and customer-obsessed professionals to join our client's Call Center as CUSTOMER SUPPORT SPECIALISTS. This role is perfect for individuals who love helping people, have a keen eye for detail, and thrive in a fast-paced environment.The ideal candidate will be the first point of contact for our customers, providing...
-
Technical Customer Advocate
hace 5 minutos
Medellín, Antioquia, Colombia Sd Solutions A tiempo completoAbout the Job:We are looking for a talented Customer Support Engineer to join our team at Sd Solutions. As a global staffing partner, we work closely with Tipalti to provide top-notch customer support and ensure customer satisfaction.Key Highlights:Opportunity to work with a fintech unicornChance to contribute to the growth and success of...
-
Customer Support Specialist
hace 4 semanas
Medellín, Antioquia, Colombia Motum A tiempo completoFully remote for LATAMPLEASE BE AWARE THAT FOR THIS ROLE WE ARE EXCLUSIVELY CONSIDERING APPLICATIONS FROM INDIVIDUALS CURRENTLY RESIDING IN LATAM.WE APPRECIATE YOUR UNDERSTANDING OF THIS REQUIREMENT DURING THE APPLICATION PROCESS.????ONLY ENGLISH RESUMES WILL BE REVIEWED? ???? ?PLEASE NOTE THAT THIS ROLE REQUIRES ENGLISH PROFICIENCY (C1-C2 LEVEL) About Motum...
-
Technical Support Engineer
hace 6 días
Medellín, Antioquia, Colombia Tipalti A tiempo completoAs a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams.Your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations.Collaborate with engineering and product teams to swiftly...
-
Technical Support Engineer
hace 3 días
Medellín, Antioquia, Colombia Tipalti A tiempo completoAs a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. Collaborate with engineering and product teams to...
-
Customer Support Agent
hace 4 semanas
Medellín, Antioquia, Colombia CarbonBetter A tiempo completoWe believe what's good for the planet is good for business. We're CarbonBetter, a certified minority-owned sustainability and energy logistics company that's tackling climate change from the inside. With headquarters in Austin, Texas, and a dynamic team in Medellín, Colombia, we offer energy and climate solutions of tomorrow—delivered today. We're proud...
