Tipalti | Customer Support Engineer

hace 4 semanas

Medellín, Antioquia, Colombia Sd Solutions A tiempo completo

On behalf of Tipalti , SD Solutions is looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship
SD Solutions is a staffing partner operating globally.
Contact us to get more details about the benefits we offer.
The Customer Support Engineer works directly with customers to identify and resolve basic customer issues and needs.
Responsibilities: Provide world-class service to our customers and ensure customer success post-sales.
Provide specialized support on both technical and product issues, and also manage customer escalations.
Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required.
Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap.
Create and contribute to the development of knowledge articles in Tipalti's knowledge base.
Requirements: 2+ years of providing hands-on technical support at a SaaS company .
Relevant academic degree that demonstrates quantitative and analytical orientation in finance, accounting, or technical fields.
Strong communication skills, including written, verbal, and listening.
Detail-oriented and well-organized.
Always learning, with a growth mindset.
Strong creative thinking and problem-solving skills.
Experience in working with ticketing systems such as Zendesk or any ticketing system, and Salesforce.
Experience with NetSuite, QuickBooks, or other ERP systems, and knowledge of accounting is a big plus.
Experience with payment systems and/or working at a Fintech company – an advantage.
Proven ability to read, debug, and understand HTML code, API calls, etc.
- an advantage.
About the company: Tipalti is the only solution on the market today that streamlines and automates the entire global payables workflow with one holistic cloud platform.
It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations.
The startup has already raised $565M in funding.
Tipalti eliminates up to 80% of the supplier payment and regulatory compliance workload for finance departments.
Companies like GoDaddy, GoPro, Twitter, Vimeo, and Amazon Twitch trust Tipalti to eliminate risk and save by scaling and automating their supplier payments operations.
#J-18808-Ljbffr

  • Tipalti | Customer Support Engineer

    hace 3 semanas

    Medellín, Antioquia, Colombia Sd Solutions A tiempo completo

    On behalf of Tipalti, SD Solutions is looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketshipSD Solutions is a staffing partner operating globally.Contact us to get more details about the benefits we offer.Customer Support Engineer works directly with customers to identify and resolve basic customer issues and...

  • Tipalti | Customer Support Engineer

    hace 3 días

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    On behalf of Tipalti , SD Solutions is looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship SD Solutions is a staffing partner operating globally. Contact us to get more details about the benefits we offer. The Customer Support Engineer works directly with customers to identify and resolve basic customer issues...

  • Technical Support Engineer

    hace 4 días

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. Collaborate with engineering and product teams to...

  • Tipalti | Technical Support Engineer

    hace 3 semanas

    Medellín, Antioquia, Colombia Sd Solutions A tiempo completo

    On behalf of Tipalti , SD Solutions is looking for a talented Technical Support Engineer to step onto a fintech unicorn rocketshipAs a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams.Your primary focus is to assist our customers in maximizing the use of our...

  • Tipalti | Technical Support Engineer

    hace 3 semanas

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    On behalf of Tipalti , SD Solutions is looking for a talented Technical Support Engineer to step onto a fintech unicorn rocketship As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our...

  • Customer Onboarding Director

    hace 2 semanas

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    As the Director of Customer Onboarding, you will ensure the best customer experience while collaborating with the leadership team to exceed department and company goals.Key responsibilities include driving customer adoption, minimizing time to go live, and improving implementation quality.You will recruit and manage Onboarding Managers, oversee direct...

  • Customer Experience Manager

    hace 3 semanas

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    We are seeking a talented Customer Experience Manager (CXM) to step into a fintech unicorn rocketshipA Customer Experience Manager (CXM) is a role that bridges the gap between a company's technical team and its clients.CXMs typically work in the technology or software industry and are responsible for providing personalized support, guidance, and technical...

  • Customer Onboarding Director

    hace 3 semanas

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    As the Director of Customer Onboarding, you will ensure the best customer experience while collaborating with the leadership team to exceed department and company goals. Key responsibilities include driving customer adoption, minimizing time to go live, and improving implementation quality. You will recruit and manage Onboarding Managers, oversee direct...

  • Customer Experience Manager

    hace 3 días

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    We are seeking a talented Customer Experience Manager (CXM) to step into a fintech unicorn rocketship A Customer Experience Manager (CXM) is a role that bridges the gap between a company's technical team and its clients. CXMs typically work in the technology or software industry and are responsible for providing personalized support, guidance, and...

  • Customer Experience Strategist

    hace 2 semanas

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    About the RoleAs a Director of Customer Onboarding at Tipalti, you will be responsible for ensuring seamless customer experiences while collaborating with the leadership team to drive department and company success.Key Responsibilities:Drive customer adoption and minimize time to go liveImprove implementation quality and develop best practicesRecruit and...