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Engagement Business Solutions Lead Latam
hace 1 mes
Come work at the forefront of science - and help the brands you grew up with grow and evolve into the next generation.
Job Description - Engagement Business Solutions Lead Latam (2507030827W) Engagement Business Solutions Lead Management Engagement Business Solution (EBS) pillar is responsible for mapping consumer behavior, transforming their journey and experiences into insights and results for the company.
Establish a roadmap of Consumer Care data deliverables considering its automation to bring real-time feedback to the business; Develop and promote the dissemination of EBS solutions menu including Social Media Listening, Focus Groups, Email Marketing, Surveys and Organic Influencers and Content; advocating the "consumer-centric" mindset and improving consumer journey; Definition of key moments and strategic partners to connect with, to leverage consumer experience in Consumer Care touchpoints; Create a KPIs and results-oriented mindset that will bring more strategic relevance to EBS; Works closely with operations to guarantee results and KPIs (Execution/monitoring).
This position reports into Customer Service Manager Latam and is based at Cali, Colombia.
Who We Are At Kenvue, we realize the extraordinary power of everyday care.
Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love.
Science is our passion; care is our talent.
Our global team is made up of 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers.
With expertise and empathy, being a Kenvuer means to have the power to impact the lives of millions of people every day.
We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you
Join us in shaping our future–and yours.
What You Will Do The Engagement Business Solutions Lead will be responsible for providing active and collaborative support for local / regional Consumer Care (CCC) teams to guarantee social media brand channels strategies alignment, Community Managers team upskilling and best practices sharing.
He/she will maintain close connection with local marketing teams to capture brand activations to guarantee consumer care capabilities for support and CCC front line training and preparation.
He/she will guarantee VoC deliverables for new product launches and campaigns.
He/she will also participate in business planning cycles to leverage and optimize capabilities for a local successful strategy for brand growth.
eCommerce and commercial promotions also must be addressed for support.
Key Responsibilities Support execution of CCC and EBS strategies at local level and Global Connection rituals to leverage best practices.Develop Social Listening open sea and with internal data, analysis for Strategy and Research teams aligned to regional marketing Goals and Objectives.Work closely with CBI and Consumer Science areas to analyze and process data and translate it into actionable insights that drive growth and innovation.Coordinate Brands Social Media Strategy activities (Influencer / UGC strategies, monitoring and moderation of social channels in partnership with responding team).
Ensure digital/mkt strategies are effectively transferred to third party CMs team and oversee tracking and reporting of such activities.Liaison with CCC operations to guarantee one brand voice at multiple channels and front line training schedule in place to support local business.Qualifications Required Qualifications At least 5-7 years of working experience with Consumer Data and/or Syndicated Data analysis.Understanding of social media and digital environments.Savvy in data analytics and interpretation.Experience with marketing research, consumer behavior.Passionate about consumer care service.Consumer focus and service ethic (CX) to lead Consumer Care.Data and Financial knowledge.Experience with social media and social listening tools.Fluent in English.Desired Qualifications Knowledge in Buzz Monitoring, Brandwatch, Stilingue.What's In It For You Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & MoreLearning & Development Opportunities.Employee Resource Groups.This list could vary based on location/region.Kenvue is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Primary LocationOther LocationsKenvue is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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