Operations Analyst

hace 5 días

Bogotá, Bogotá D.E., Colombia Nextant A tiempo completo

Operations Analyst - Team Augmentation Requirements Education level: Bachelor's in Business Administration, Industrial Engineering English Level: Advance English (writing, reading, and speaking) Required experience in years : 6 months - 1 year (Entry Level) Location : Bogotá Description: This role mainly focuses on internal tasks with limited exposure to client meetings.
This position is suitable for a recent university graduate with no prior experience.
The Operations Analyst primarily executes tasks under the direct supervision of senior team members, managing administrative tasks and processes according to defined guidelines and standards for each program or project.
Additionally, the Operations Analyst assists in evaluating and analyzing operational processes, supporting the development of improvement proposals, monitoring the progress of improvement initiatives, and maintaining clear communication with teammates and project structures.
Specific knowledge Ability to achieve common goals by leveraging the complementary skills of different team members Identify and document simple business processes.
Understand the importance of process execution in organizations.
Familiarity with office tools (e.g., Excel, Word) and SharePoint.
Basic problem-solving skills for interpreting data patterns.
Ability to support senior resources Willingness to learn process execution tools and systems Analyze feedback to enhance process effectiveness.
Responsibilities Business Process Execution: Assist in executing defined business processes according to established workflows.
Complete daily operational tasks as part of larger business functions (e.g., processing tasks, data entry, client service tasks).
Follow business processes and ensure compliance with company policies and standards.
Documentation and Communication Create business documents such as reports, meeting minutes, and presentations.
Assist in write and send internal and external communications, including emails, newsletters, and announcements.
Format documents using advanced layout techniques (tables, charts, images) to create visually appealing and professional documents .
Prepare reports and dashboard Assist in collecting and cleaning data sets from client-provided sources, ensuring accuracy.
Generate simple reports based on templates, using basic charts (e.g., pie charts, bar charts, pivot tables).
Helps to ensure accurate alignment of solutions with client expectations and project goals.
Use basic Excel formulas (SUM, AVERAGE, VLOOKUP) to organize and manipulate data.
Assist in connecting Power BI to common data sources like Excel, CSV files, or SharePoint.
Backoffice Support Assist in creating and tracking project execution request, providing Backoffice support, including managing administrative tasks and ensuring compliance with company policies and standards Provide support by handling basic inquiries or Backoffice support task.
Follow scripts and standard operating procedures (SOPs) to resolve issues.
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