Customer And Launch Excellence Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Takeda Pharmaceutical A tiempo completo

Versión en español_

**PROPOSITO DEL ROL**

Como Customer and Launch Excellence Specialist, su principal responsabilidad será recopilar, limpiar, analizar e interpretar conjuntos de datos para proporcionar información y respaldar los procesos de toma de decisiones relacionados con la Excelencia Comercial y CRM/SFE; así como operar como PMO para actividades específicas, incluyendo la excelencia en el lanzamiento y la innovación de procesos.
Estará trabajando con datos relacionados con diversos aspectos del negocio, para apoyar la toma de decisiones de nuestros clientes internos.
Este rol le reportara al Commercial Excellence Lead.
**DESAFIOS DE LA POSICIÓN**
- Recopilación y limpieza de datos: Recopilar datos relevantes de diversas fuentes, garantizar de la calidad de los mismos y su organización para su análisis.
- Análisis de datos: Aplicación de técnicas y métodos de extracción de datos para identificar patrones, tendencias y correlaciones en los datos.
Esto puede implicar el uso de herramientas como SQL, Excel (Power Query).
- Informes y visualización: Presentar los hallazgos y la información de manera clara y concisa a través de informes, paneles y visualizaciones.
Para ello se pueden utilizar herramientas como Tableau o Power BI.
- Apoyar la estandarización de los datos de CRM y la implementación de módulos clave de Viva, asegurando la calidad de los datos y su gobernanza.
- Participar en proyectos clave alineados a la transformación del Negocio.
Contribuir a la innovación de los procesos del área de Operaciones Comerciales.
- Colaborar con la excelencia comercial y los equipos multifuncionales para la organización y seguimiento de las actividades de cara a los lanzamientos.
Trabajar en estrecha colaboración con la excelencia comercial y con equipos como marketing, ventas y asuntos regulatorios para comprender sus necesidades de datos y brindar soporte analítico para lanzar nuevos productos de manera efectiva en el mercado.
En términos de excelencia en el lanzamiento, su función implicaría monitorear las actividades de lanzamiento y asumir responsabilidades de PMO para realizar un seguimiento de las actividades clave.
**A QUIÉN BUSCAMOS**

**Experiência y educación**
- Título académico en administración de empresas, economía o ingeniería industrial.
- Experiência en la industria farmacéutica (deseable).
- Experiência de 2 a 3 años brindando soporte en el área.
- Nível de ingles: B2
- Excel y PowerBI.
- Experiência en Data Analysis.
**Competencias y habilidades**
- Excelentes habilidades en comunicación para de esta manera proveer la información de manera correcta a los stakeholders.
- Resiliencia con los diferentes procesos dentro del área.
- Orientación a las personas.
- Planeación, estrategia y gestión de la data.
- Manejo del tiempo.
- Incorporar los comentarios del Stakeholder para mejorar el negocio.
- Comprometidos con fomentar la diversidad, la equidad y el entorno inclusivo
- English Version_

**WHAT YOU WILL DO**

As Customer and Launch Excellence specialist for Business Operations your primary responsibility would be to collect, analyze, and interpret sets of data to provide insights and support decision-making processes related to Commercial Excellence and CRM/SFE; as well as operating as PMO for specific activities, including launch excellence and innovation of processes.
You would be working with data related to various aspects, to support the decision making of our internal customers.
This role will report to the Commercial Excellence Lead

**WHAT YOU WILL WORK ON**
- Data collection and cleaning: Gathering relevant data from various sources, ensuring data quality, and organizing it for analysis.
- Reporting and visualization: Presenting findings and insights in a clear and concise manner through reports, dashboards, and visualizations.
Tools like Tableau or Power BI can be used for this purpose.
- Support CRM end outcomes and data.
Support the implementation of key Viva modules ensuring data quality and governance.
- Participation in key projects aligned to the Business transformation.
Contribute to the innovation of the processes of the Business Operations area.
- Collaborating with commercial excellence and cross-functional teams for launch preparation: Working closely with commercial excellence, and with teams such as, marketing, sales, and regulatory affairs to understand their data needs and provide analytical support to effectively launching new products in the market.
In terms of launch excellence, your role would involve monitoring launch performance and assuming PMO responsibilities to track the key activities.
**WHO ARE WE LOOKING FOR**

**Experience & Education.
**
- Bachelor's Degree: Business admin, Economy or industrial engineering.
- Experience in the pharmaceutical industry (desirable).
- 2-3 years of experience in support area.
- English level: B2.
- PowerBI and Excel
- Experience with Data Analysis.
**Competences

  • Fintech Product Launch Specialist

    hace 1 día

    Bogotá, Bogotá D.E., Colombia Payu A tiempo completo

    About UsWe are looking for an experienced professional to join our team as a Sales In-Store Coordinator at PayU. As a key member of our sales team, you will play a crucial role in designing and executing strategies to launch and position our innovative payment solutions on the SMB market.Job DescriptionYou will collaborate closely with our product and sales...

  • Logistics Excellence Specialist

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Kuehne + Nagel AS A tiempo completo

    At Kuehne+Nagel, we are seeking a highly skilled Logistics Excellence Specialist to lead our team of excellence managers across various regions. In this role, you will oversee the operational performance of the KNIL Control Tower and logistics service providers (LSPs), handling business analytics and serving as the first point of contact for troubleshooting...

  • Remote Property Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Remote Excellence A tiempo completo

    In this exciting role as Remote Property Support Specialist, you will play a vital part in helping us deliver exceptional customer experiences in the real estate sector. Your responsibilities will include handling various tasks such as cold calling, property listing management, and client communication.To succeed in this position, you must possess strong...

  • Logistics and Customer Support Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Siaco A tiempo completo

    We are seeking a highly motivated Logistics and Customer Support Specialist to join our team at Siaco. As a key member of our team, you will be responsible for coordinating logistics and customer support activities.Responsibilities- Coordinate logistics and shipment activities- Manage customer inquiries and concerns- Develop and implement customer service...

  • Customer Service Analyst

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Johnson And Johnson A tiempo completo

    At Johnson & Johnson,?we believe health is everything.Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...

  • Operational Excellence Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Qargo Coffee A tiempo completo

    At Qargo Coffee, we're driven by a passion for delivering exceptional customer experiences. As our Store & Restaurant Operations Manager, you'll play a pivotal role in ensuring the success of our franchise network.Key Responsibilities:Spearhead new store launches, coordinating setup, team training, and system implementation to ensure seamless...

  • Customer Service Excellence Coach

    hace 7 días

    Bogotá, Bogotá D.E., Colombia GroupCOS A tiempo completo

    We are seeking a Customer Service Excellence Coach to join our team at GroupCOS. As a key member of our coaching department, you will work closely with our customer service representatives to develop and improve their skills and knowledge.About the RoleThis is a challenging role that requires a deep understanding of soft skills, including effective...

  • Operational Excellence Specialist

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Kuehne + Nagel AS A tiempo completo

    Role OverviewWe are seeking an experienced Operational Excellence Specialist to join our team, responsible for driving process improvements and ensuring high-quality logistics operations.Main TasksDevelop and implement process improvements to increase operational efficiency.Collaborate with cross-functional teams to design and implement new processes.Analyze...

  • Customer Success Specialist

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Tp A tiempo completo

    Customer Success Specialist As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and retention by providing exceptional support and guidance to our clients.Seniority Level Associate Employment Type Full-time Job Function Administrative Industries: Outsourcing and Offshoring Consulting We are seeking a dedicated...

  • Customer Excellence Analyst

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Nubank A tiempo completo

    About UsNu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world's largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our institutional page here.Our Customer Excellence team is...

  • Senior Manager, Customer Excellence

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Iron Mountain A tiempo completo

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Senior Manager, Customer Excellence

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Iron Mountain A tiempo completo

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...

  • Senior Manager, Customer Excellence

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Iron Mountain A tiempo completo

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...

  • Efficiency and Excellence Manager

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Requerimientos A tiempo completo

    Operations Manager RoleThis is an opportunity for a strategic leader focused on operational excellence to drive growth and success. Responsibilities: Design and implement operational strategies to ensure efficient operations.Evaluate and optimize KPIs to improve performance and achieve objectives.Lead the recruitment process to align with client needs and...

  • Customer Success Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia TP A tiempo completo

    Customer Success Specialist As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and retention by providing exceptional support and guidance to our clients. Seniority Level Associate Employment Type Full-time Job Function Administrative Industries: Outsourcing and Offshoring Consulting We are seeking a dedicated...

  • Customer Experience Specialist

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Horatio A tiempo completo

    Customer Experience Specialist - German (BOG) Horatio Bogota, D.C., Capital District, Colombia 2 days ago Be among the first 25 applicants Job Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in German to join our dynamic team. In this role, you will provide high-quality customer service to our global...

  • German Speaking Customer Support Specialist

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Horatio A tiempo completo

    We are looking for a highly skilled German Speaking Customer Support Specialist to provide exceptional customer service to our global client base. In this role, you will assist with inquiries and resolve issues across multiple channels, including chat, email, and phone.Responsibilities:Responding to customer inquiries in German and English.Liaising between...

  • Senior Manager, Customer Excellence

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Iron Mountain A tiempo completo

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Senior Manager, Customer Excellence

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Iron Mountain A tiempo completo

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...

  • Senior Manager, Customer Excellence

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Iron Mountain A tiempo completo

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...