CX Solutions Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia beBee Careers A tiempo completo
About the Position

This is an exciting opportunity to work with customers to drive the adoption of AWS products and develop innovative solutions addressing complex customer challenges. The ideal candidate will have a strong understanding of cloud-based contact center solutions and IVR systems.

Key Responsibilities:
  1. Provide customers with deep technical expertise in your domain to advance adoption of AWS CX products in service to customer goals.
  2. Collaborate with specialist, sales, marketing, and product teams to ideate around your customers' most challenging business problems.
  3. Educate customers on the value proposition of AWS and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
  4. Lead architectural reviews and workshops to advance customers' technical objectives.
Requirements:
  • 8+ years of experience in CX IT platform implementation in a technical and analytical role.
  • 5+ years of hands-on experience in implementation of large-scale projects on CX industry.
  • 3+ years of proven experience with Amazon Connect, Amazon Lex, and AWS Lambda.
  • Familiarity with serverless architectures and microservices.

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