Technical Support Analyst
hace 4 meses
**Requisition ID**: 205696
We are committed to investing in our employees and helping you continue your career at ScotiaTech.
**_
Purpose_**
Contributes to the overall success ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
**_
Accountabilities _**:
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Play a vital role in system recovery; expedient service restoration; scheduled maintenance on weekends and as well, data security & code promotions activities.
- Provide technical support to various user groups and/or acts as a liaison between various competing interests in the timely processing and completion of high-profile project implementations.
- Exceed user expectations pertaining to the delivery of critical processing through the provision of first-line technical support activities.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high performance environment and contributes to an inclusive work environment
**_ Education / Experience_**
- Excellent communication (verbal & written) skills to ensure incidents/problems are understood and documented accordingly. - Must
- 6 months of hands-on technical working experience in an IT operations-based environment such as IBM’s Robot console (formerly known as AS/400 or i5/OS). - Must
- Knowledge of monitoring tools like IBM’s and ServiceNow - Must
- You can function in a fast-paced, high-pressure environment. - Nice to have
- Adaptability to change process/procedure to accommodate our customers while focusing on risk mitigation and customer service. - Nice to have
- Project management skills and experience to write business case for projects - Nice to have
- Experience using Oracle People Soft for invoice processing - Nice to have
- Organization and time management skills with the ability to manage multiple problems from simple to complex concurrently.
- Post-secondary education in Computer Science, Information Systems, or in a related field. - Nice to have
Location(s): Colombia : Bogota : Bogota
ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.
-
Technical Support Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoApplication Support Analyst RoleWe are seeking a highly skilled and dedicated Application Support Analyst to join our team at NielsenIQ. The successful candidate will be responsible for providing expert technical application support to our internal applications and users.The role involves analyzing and resolving complex application problems, managing...
-
IT Support Analyst
hace 3 meses
Bogotá, Cundinamarca, Colombia TRANS-PRO LOGISTICS A tiempo completo**Exciting Bilingual IT Support Analyst Opportunity at Trans-Pro Logistics Inc** Join Trans-Pro Logistics Inc, a dynamic and rapidly growing third-party Transportation and Logistics provider with over three decades of experience. We specialize in freight services across Canada, the United States, and Mexico, delivering exceptional transportation solutions...
-
Senior Technical Compliance Analyst
hace 3 meses
Bogotá, Cundinamarca, Colombia Kaizen Gaming A tiempo completo**We are Kaizen Gaming** ***Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan). We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of...
-
Business Analyst Lead: Technical Support
hace 3 meses
Bogotá, Cundinamarca, Colombia Gallagher A tiempo completo**Introducción**: Bienvenido a Gallagher, líder mundial en seguros, gestión de riesgos y servicios de consultoría. Con un equipo en crecimiento de más de 50.000 profesionales en todo el mundo, empoderamos a empresas, comunidades e individuos para que prosperen. En Gallagher, puede desarrollar una carrera, ya sea en nuestra división de corretaje,...
-
Technical Support Analyst
hace 3 meses
Bogotá, Cundinamarca, Colombia DEUNA A tiempo completo**About DEUNA **\uD83E\uDDE1 We are a rapidly growing startup that simplifies global payments and powers next generation commerce in a single platform. With our products we've consolidated hundreds of payment solutions in a single integration, harness an intuitive payment orchestration method and centralize payment reconciliation. We are currently present...
-
IT Support Analyst
hace 3 meses
Bogotá, Cundinamarca, Colombia Univision communications inc A tiempo completoTelevisaUnivision is the leading Spanish-language media company in the world! We’re investing in our content, our people, and our properties, which span digital, streaming, social, audio, linear and live events. We’re growing our offerings, building on the launch of our successful streaming platform ViX. We are actively seeking a IT Support Analyst -...
-
Technical Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia SoftwareONE A tiempo completoAt SoftwareOne, we're seeking a highly skilled Technical Support Specialist to join our team in Bogotá. As a key member of our technical staff, you will provide exceptional support to our clients by resolving technical issues and implementing solutions.The ideal candidate will have a strong background in systems engineering, electronic engineering, or...
-
Technical Support Engineer
hace 1 mes
Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo**Company Description**: - We are looking for a Technical Support Engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot...
-
Applications Support Analyst
hace 6 meses
Cota, Cundinamarca, Colombia Schlumberger A tiempo completoProvide functional and technical analysis. - Troubleshoot and resolve escalated tickets and communicate the solution to customers via the Service Desk or other support personnel. - Develop or adapt training material. - Negotiate with vendors. - Gather and validate change requests and bug fix requirements and liaise with Development team. - In Functional...
-
Technical Customer Support Ii
hace 1 mes
Bogotá, Cundinamarca, Colombia Broadvoice A tiempo completo**LOCATION**:Colombia (Remote) **DEPARTMENT**:Technical Support **REPORTS TO**:Manager, Technical Support **PERCENTAGE OF TRAVEL:
-
Technical Support
hace 2 meses
Bogotá, Cundinamarca, Colombia E2e Technology Solutions A tiempo completoTop Tier Technology Company Seeks Technical Support Professional **Requirements**: Data Networking/Telecom training and/or industry certification - 1-3 years of experience in a NOC or Networking/Telecom support environment - 1-3 years of experience in a call center environment working directly with customers and vendors - Demonstrable knowledge of TCP/IP -...
-
Technical Support Specialist
hace 3 meses
Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completoJoin Our Team as a Technical Support Specialist! Are you ready to take your career to the next level? We are looking for passionate individuals to join our dynamic team in Bogotá! Qualifications: - Academic Level: Technical degree, technologist, or professional - Desired Experience: Previous work experience in a call center providing technical support -...
-
Application Support Analyst
hace 4 meses
Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo**Company Description** Label Insight is part of the Brandbank division of NielsenIQ and plays a crucial part in how we digitise, enhance and distribute data to clients and the wider NielsenIQ business. To help achieve this, we work with open data ecosystems in the cloud. Our clients around the world rely on NielsenIQ’s data and insights to innovate and...
-
Senior Technical Compliance Analyst
hace 2 meses
Bogotá, Colombia Kaizen Gaming Group A tiempo completoKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan). We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2,500 Kaizeners,...
-
Technical Application Support
hace 4 meses
Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo**Company Description** R24_0001790|CO** Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. As a** Technical Application Support**, you’ll be part of a team of smart,...
-
Technical Support
hace 3 meses
Bogotá, Cundinamarca, Colombia SearchAtlas A tiempo completo**Technical Support Representative** Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley tech startups, and we're looking to...
-
Senior Technical Compliance Analyst
hace 1 mes
Bogotá, Colombia Kaizen Gaming A tiempo completoKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan). We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2,500 Kaizeners,...
-
Technical Support Analyst
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Softwareone A tiempo completoUnlock Your Potential at SoftwareOneAbout UsAt SoftwareOne, we're a leading global provider of end-to-end software and cloud technology solutions. Headquartered in Switzerland, our 8,700 employees support approximately 65,000 customers worldwide in their digital transformation.The OpportunityWe're excited to offer an Associate - Support Analyst (On Site)...
-
Technical Support Engineer
hace 1 mes
Bogotá, Cundinamarca, Colombia PayU A tiempo completo**About PayU** PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a...
-
Technical Support Associate
hace 3 semanas
Bogotá, Cundinamarca, Colombia Group COS A tiempo completo**We're Hiring!** Are you looking for an exciting opportunity to grow professionally? We have an **open position** for: **Bilingual Technical Support Associate** **Location**: Cr 93 #19-58 Bogotá **Work Mode**: 100% on-site **What do we offer?** **Salary**: $2,800,000 + commissions up to $200,000. **Schedule**: Monday to Friday, rotating shifts between...