Cloud Support Engineer
hace 5 meses
Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles
We are looking for talented and passionate engineers to join our team to support building and maintaining the infrastructure and network that hosts our flagship products. We are looking for individuals excited by the opportunity to support the availability, security, and releases of multiple cloud products.
In this role, you will be reporting to:
Adrian Toanca - Cloud Support Manager
Contact:
Maira Russo - Senior Talent Acquisition Partner
**What will you do?**:
- Ensure appropriate prioritization and resolution of support issues raised by internal teams in accordance with the agreed-upon SLA
- Responding to system outages according to standard operating procedures and acting as an escalation point for production cloud issues during on-call shifts or as required.
- Working with senior members of the cloud operations team for knowledge management and technical documentation
- Troubleshooting system & network problems, diagnosing & solving system issues, and working with the cloud operations team in identifying/rectifying issues in various environments
- Automation of various processes using configuration management tools like Ansible, Terraform, Cloudformation, and shell scripting using Python, Bash, etc.
- Work with the incident management team to create root cause analysis documents, to be showcased to internal teams and work on mitigation items from such discussions
- Troubleshoot issues related to the production environment for Caseware Cloud and liaison with various teams to resolve incidents
- Execute periodic tasks like patch management, reviewing prerequisites across our fleet, deployments via CI/CD pipelines, etc as and when required
- Be involved in reporting critical metrics such as cost optimization, incident trend analysis, recommendations to improve KPIs like MTTR, etc
- Participate in on-call rotation to support and maintain the high availability of our cloud infrastructure, 24x7x365
**What you will bring**:
- Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience with 6+ months of professional experience in an operations role
- Broad working knowledge of Linux and Windows with the ability to execute basic commands and write simple scripts in Bash, Powershell, or similar technologies.
- Proficiency in one or more programming languages like Python, NodeJS, Go, Powershell, etc.
- Strong troubleshooting and communication skills (verbal and written) in English, with the ability to drive discussions in a group
- Willing to work in a rotational shift job and support on-call responsibilities
**Good to have**:
- At least 6+ months of AWS administration experience
- Familiarity with managing public-facing websites on nginx, Apache, etc.
- Knowledge of automation tools such as Ansible, AWS Cloudformation, Python, etc.
- Strong knowledge of monitoring & log management Tools (NewRelic, CloudWatch. etc.)
- Strong analysis and troubleshooting skills and experience
- Experience in Docker, Kubernetes & Configuration tools like Chef, Puppet, or Ansible is a plus
- Experience with CI/CD systems such as Jenkins, Github Actions.
- Any cloud certification such as on AWS, Google Cloud or Azure
- Experience with ticketing systems such as Jira, Zendesk etc.
**Perks & Benefits**:
- Permanent contract with all the legal benefits
- Fully remote position
- Prepaid Medicine
- Life insurance and funeral assistance
- Internet allowance
- Competitive compensation — above the market average
- 100% remote work environment and an excellent work-life balance
- Opportunity to work for a growing global SaaS leader company
- A culture that promotes independence, innovation, trust, and accountability
- Open space to be creative, innovative and strategize for the future
**About Caseware**
Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.
With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.- Certn.co_
- which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well._
LI-Remote
-
Cloud Infra Aws Engineer
hace 5 meses
Bogota, Colombia merican Inc A tiempo completo**Cloud Infra AWS Engineer** **Remote** **Job requirements**: - Hands-on experience in AWS networking - Hands-on with AWS Code pipeline and through understanding on CI/CD pipeline - Good Communication - Experience with the following Skills 1. IT/Infrastructure Support 2. AWS Cloud support 3. Cloud Support experience 4. Active Directory 5. DNS 6....
-
Cloud Support Engineer + Datadog
hace 5 meses
Bogota, Colombia Capgemini Engineering A tiempo completo**Cloud Support Engineer + Datadog**: Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading...
-
Cloud Support Engineer
hace 5 meses
Bogota, Colombia Red Hat Software A tiempo completoAbout the job: What you will do: - Act as the direct contact and adviser for customer inquiries about CloudBand Infrastructure Software and Nokia Container Services products via ticketing tool, by phone and using remote access tools - Quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers...
-
Cloud Support Engineer
hace 5 meses
Bogota, Colombia Provenir Inc. A tiempo completo**Who We Are** Provenir is a global fintech company with offices across North America, the UK, and Singapore. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders. As a leading provider of decisioning and analytics...
-
Conductiv Cloud Engineer
hace 5 meses
Bogota, Colombia Braintrust A tiempo completo**ABOUT US**: Braintrust is a user-owned talent network that connects you with great jobs with no fees or membership costs—so you keep 100% of what you earn. **ABOUT THE HIRING PROCESS**: - **JOB TYPE**: Freelance, Contract Position (no agencies/C2C - see notes below) - **LOCATION**: Remote - Work from anywhere - **HOURLY RANGE**: Our client is looking...
-
Aws Cloud Engineer
hace 5 meses
Bogota, Colombia ConvaTec A tiempo completo**Key responsibilities** and authority** - Ensure configuration and compliance with configuration management tools. - Full responsibility from infrastructure design, build and operate standpoint. - Assure AWS Cloud operations being responsible for their 24/7 operation. - Collaborates with IT security, to maintain systems without vulnerabilities when...
-
Cloud Engineer
hace 5 meses
Bogota, Colombia Red Hat Software A tiempo completoAbout the job: The Red Hat Telecom, Media and Entertainment (TME) group is seeking a Cloud Engineer with a strong background in Platform as a Service (PaaS) technologies to join our Cloud Delivery team for Nokia Cloud Band Infrastructure Software (CBIS)and Nokia Container Services (NCS). We deploy private Cloud Infrastructure to North America and Latin...
-
Cloud Automation Engineer
hace 5 meses
Bogota, Colombia Talan A tiempo completo**Company Description** Talan is an international advisory group on innovation and transformation through technology, with 5000 employees, and a turnover of 600M€.** We offer our customers a continuum of services to support you at each key stage of your organization's transformation, with 4 main activities: - ** CONSULTING** in management and innovation...
-
Cloud Engineer
hace 5 meses
Bogota, Colombia merican Inc A tiempo completo**Cloud Engineer** **Remote** **Contract || Long Term** **Job Requirements**: - Experience with Terraform, CloudFormation, CDK or other IaC tooling. - Understanding in how to setup and work with Active Directory. - Deep understanding of DNS, both private and public in AWS. - Understanding and usage of custom DHCP in AWS. - Someone who has used Leostream...
-
Cloud Infrastructure Engineer
hace 5 meses
Bogota, Colombia Blue Orange Digital A tiempo completo**Company Overview**: **Position Overview**: As a Cloud Infrastructure Engineer, you will be at the forefront of our cloud computing strategy, responsible for designing, implementing, and maintaining scalable, secure, and highly available cloud environments. This role is crucial in supporting our business operations and development teams by providing robust...
-
Aws Cloud Engineer
hace 5 meses
Bogota, Colombia ConvaTec A tiempo completoPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...
-
DevOps Cloud/onprem Engineer
hace 5 meses
Bogota, Colombia Charger Logistics Inc A tiempo completoJob Title: - DevOps Cloud/OnPrem Engineer- Location: - Bogotá, Colombia- Category: - Information Technology- Experience: - Senior**Job Description**: Description Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight,...
-
Cloud Engineer
hace 5 meses
Bogota, Colombia merican Inc A tiempo completo**Cloud Engineer** **Canada / Mexico / Bogota** **please see the client description below** - full stack abilities that has experience in both front and back end, specifically in AWS CDK and interacting with AWS services. I suppose in looking at things we’ll be building - implementation is going to be more back end; knowledge of AWS services, Lambda and...
-
Prisma Cloud Specialist
hace 6 meses
Bogota, Colombia IBM A tiempo completoIntroduction Your Role and Responsibilities - Administration of CNAPP Cloud security platforms (Cloud-Native Application Protection Platforms) - Management of configuration changes of posture control policies and rules (CSPM) and load protection (CWPP), Container security, DevSecOps, integrations, etc. - Cloud security advisor, configurations and use of...
-
Technical Support Engineer Ii
hace 5 meses
Bogota, Colombia Launch Mobility A tiempo completo**(In Colombia) **Do you want to be part of a Mobility Innovation team and make a meaningful impact on the way we move? Launch Mobility is driving a transformation in the automotive transport industry. We are powering a shared, connected, sustainable, and equitable future by offering the industry’s most comprehensive suite of services for mobility....
-
Technical Support Engineer
hace 5 meses
Bogota, Colombia Red Hat Software A tiempo completoAbout the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers....
-
Genesys Support Engineer
hace 5 meses
Bogota, Colombia Sofvio A tiempo completo**Softtek **is looking for a **Genesys Support Engineer.** “Get together to the biggest technological revolution, creating new digital solutions for all our customers.” Compensation**:COP13M - 16M/month.** Location**:Remote (for Colombia residents).** Skills**:Proficient in.NET.** Responsibilities and more: - L2/L3 Support on Genesys Platform. -...
-
Senior Aws Cloud Infrastructure Engineer
hace 5 meses
Bogota, Colombia Caseware A tiempo completoCaseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn...
-
Cloud Engineer
hace 5 meses
Bogota, Colombia Global66 A tiempo completoSomos una Tribu compuesta por más de 200 personas de diferentes nacionalidades, situadas en varios países (Chile, Argentina, Perú, Brasil y Colombia) Nos conectamos a través de un servicio que no cree en las fronteras, tenemos conciencia de grupo, nos apasiona lo que hacemos y celebramos cada logro como si ganara nuestro equipo favorito. Nos hemos...
-
Openshift Technical Support Engineer
hace 5 meses
Bogota, Colombia Red Hat, Inc. A tiempo completoThe Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will work with Openshift Virtualization, Kubernetes, and our Openshift technologies. Delivering an outstanding customer support experience by providing technical support and...