Cloud Support Engineer
hace 7 meses
About the job:
What you will do:
- Act as the direct contact and adviser for customer inquiries about CloudBand Infrastructure Software and Nokia Container Services products via ticketing tool, by phone and using remote access tools
- Quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner
- Collaborate with other support engineers and other internal teams and external parties during the problem resolution process
- Ability to multitask, prioritize, and work under pressure
- Outstanding troubleshooting skills and passion for problem solving and investigation
- Capability to front-ending the customer and internal stakeholders at the senior management level
- Document diagnostic steps and create reusable solutions for future incidents
- Ability to work as part of a team and focus on customers and solving their issues
- Be available to perform weekend shift duties on a rotational schedule when needed
- Contribute to regional or global initiatives or projects
- Fish-bone analysis for high impact service interruptions
What you will bring:
- 5+ years of experience working as a support or development engineer for a Platform-as-a-Service provider or hosting service
- 5+ years of experience working with Linux or Unix operating systems
- Experience deploying in the data center, including upgrades, updates and disaster recovery
- Proficient with Kubernetes internal architecture and sound knowledge of container technologies and the tools and challenges around them
- In-depth understanding of cloud technologies, telecom ecosystem, OpenStack architecture and components
- Experience in telco cloud, including NFV Architecture, ETSI MANO, OpenStack, SDN, Open-O, ONAP, SR-IOV, OVS-DPDK, etc.
- Experience with performance and monitoring tools like Zabbix and Ceilometer,
- Experience with Elasticsearch, Fluentd, and Kibana (EFK) and Elasticsearch, Logstash, and Kibana (ELK)
- Experience with Ceph storage and virtualization
- Hands-on experience with Python and scripting languages, like Perl and bash
- Strong networking knowledge; networking security is a plus
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