Customer Support Specialist

hace 7 días


Bogota, Colombia Zimmer Biomet A tiempo completo

**Requisition Number**: AMER28389

**Employment Type**: Full-time

**Location**: Bogota

**Job Summary**: Responsible for managing and processing domestic orders, billings, and credits. Provides customer service support to our U.S. markets regarding detailed product information, pricing, sourcing, and product availability. Communicates directly with customers/distributors to resolve order issues, provide detailed product information, pricing, availability, and order delivery information.

**Principal Duties and Responsibilities**: - Receives and prioritizes orders based on customer requirements, product shipping modes, and product availability.
- Assists Corporate Regulatory Compliance with product retrieval procedures when necessary.
- Processes orders requiring special intervention and analyses. Requires high degree of research and problem solving.
- Answers very detailed product related questions for all product lines and makes product substitution recommendations when necessary.
- Reviews and processes requests for credits, pricing adjustments, quote responses, product shipment tracking, complaints, and special programs.
- Participates in the departmental 24-hour emergency “on-call” service.

**Expected Areas of Competence**: - Must possess excellent telephone etiquette. The ability to handle multiple telephone calls in a positive manner while maintaining a positive relationship with customers is essential to this position.
- Must possess a high quality of written (including spelling and grammar) and verbal communication skills.
- Organizational and time management skills are essential.
- Must maintain a high degree of professionalism in a potentially frustrating environment with extreme time constraints.
- Exhibit strong teamwork including listening skills, regular communications and updates, respecting and helping others, sharing workload, etc.
- Must type at least 40 wpm with 95 percent accuracy.
- Previous PC experience (alpha and numeric keyboards) required. Must be able to enter data at 7000 KDPH with 95 percent accuracy.
- Demonstrated knowledge to identify Zimmer Biomet products by major product groupings and familiarity with product lines of other divisions.
- Knowledge of ZDCS preferred for the purpose of order entry, maintenance, invoicing, item/order status, and all other inquiry conversations related to customer service. Thorough knowledge of Word, Excel and Livelink preferred.

**Education/Experience Requirements**: - High School Diploma or equivalent with 5 to 7 years of relevant work experience.

**Travel Requirements**: - Up to 10%; Required to work some holidays.



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