Customer Collaboration Manager Latam Based in

hace 2 semanas


Bogota, Colombia Johnson & Johnson A tiempo completo

**CUSTOMER COLLABORATION MANAGER**

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.

Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale, and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives.

In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver doctor and patient-centric products and solutions.

We are in this for life.

We are changing the trajectory of human health, YOU CAN TOO.

**We are searching for the best talent for CUSTOMER COLLABORATION MANAGER to be in Bogotá, Colombia.**

**Purpose**:Manage the Collaboration team LATAM (South & North cone) with LATAM Customers, ensuring standardization of processes throughout the Region & added valued solutions.

Develop Playbook of initiatives in partnership with Strategic Solutions and Health Care Compliance ensuring legal guidelines of all solutions in the Region.

Develop a strong strategic relationship with Strategic Account Managers, SC Planning and Strategic Solutions ensuring alignment of key accounts, prioritization of solutions and initiatives and deadlines for implementation.

Work directly with Commercial, Strategic Solutions, Planning, RDO, Customer Service and Customer Experience organizations to develop solutions and action plans to improve the level of service.

Focal point for customer satisfaction research, sharing insights and directing Deliver and Supply Chain work to create a customer-centric organization.

Support the development of the order automation strategy, being the focal point of the target accounts.

Support Order Journey visibility initiatives to provide full visibility of order status to our customers to serve as better partners, build trust and increase brand loyalty.

Focal point with the global team for regional targets alignment & support needed related to customers in the region.

**Qualifications**:
**You will be responsible for**:

- Strategic projects with key customers.
- Identify supply chain opportunities during customer visits or through customer feedback.
- Brainstorm along with a cross functional team with a holistic approach to determine best solution proposal for customer.
- Define project timeline and follow up with cross functional owners. Increase customer connectivity through fostering customer adherence to electronic tools (portal, EDI, etc).
- Identify best order automation solution for key customers and present benefits to customers along with Commercial Team.
- Work with customer service regional, Deliver & commercial to ensure JJCC training to customers and adoption. Present operational KPI to key customers to advance customer collaboration strategy.
- Align results, deviations root causes and action plans with stakeholders.
- Hold monthly meetings with key customers to present operational KPI dashboard and action plan progress. Manage meetings with functional team to work in actions plans raised by customers & align/ get support from customer service local regarding CS actions.
- Standardize KPI parameters together with Deliver, customers, and Commercial Team to ensure targets feasibility. CES management.
- Define along with stakeholders and CS team customer’s sample.
- Send formal invitation to customers selected and incentive their participation through communication campaign/visits or phone calls.
- Visit customers to bring VOC & share action plans results.
- Organize workshops to present results to stakeholders to give visibility about VOC & define action plans together to ensure improvement.

**Qualifications and requirements**:

- Approximately 10 years of experience in similar positions.
- Current or previous experience in roles with regional scope (LATAM).
- Logistic and innovation projects experience.
- Process efficiency experience
- People leadership experience
- Knowledge in Supply Chain.
- Customer relationship experience.
- High focus on customer satisfaction.
- Spanish is a must.
- Intermediate or advanced English is a must.
- Portuguese is a plus.
- Master's degree is a plus.
- VOC survey methodology experience is a plus.

LI-JM4



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