Global Service Management, Manager

Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion or any other trait, YOU are welcome in all open positions at the largest...

At Sutherland, we are committed in building a dynamic work environment that is meaningful and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Service Excellence Manager who will be responsible for process improvements to reduce variation and waste. If you are interested in a global...

Technical Account Manager - (2400001S) The Technical Account Manager will be responsible for the customers in North America and their activities related to the managed services. The technical account manager will represent the customer inside Radware and will act as the focal point and escalation manager. This position will work in front of customers to...

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

Ensure that all Core Infrastructure teams deliver a "customer first" service and support mindset, from initial client contact to closure of all incidents, requests, and new opportunities.- Manage escalations, establish continuous communication and good relationship with Business Operations through respective IT BPs (IT Business Partners) and TAMs (Technical...

Responsible for a complex and top-revenue High Intensity Clients portfolio acting as their advocate and owning the client experience relationship end to end. Simplify the client experience and eliminate delays by taking ownership of cross-regional and cross-functional issues, navigating the regional and global organization, and mobilizing the appropriate...

**Service Transition Manager’s primary focus is to**: - Protect the services in production - To provide DDC readiness for newly introduced or changed IT Services - Support the Deployments - Using an integrated approach with Projects, aligned to project delivery objectives and phases - Sustainable Quality - To drive functional and service quality to...

**Service Delivery** **Manager** **Bogota**, Colombia** **ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED** **The Opportunity**: Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to...

**Service Delivery** *** **Manager** **Bogota** **, Colombia** **ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED** **The Opportunity**: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education...

**Service Delivery Manager** **Bogota, Colombia** **ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED** **The Opportunity**: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and...

Service Delivery Manager Bogota, Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can...

**YOUR NEXT STEP IS AT RAPPI!** Rappi is one of the first Latin American unicorns and a start-up that continues to focus on growing and making life easier for our users. As a company, we seek to continue improving the services we already offer, add more to our offer and continue expanding throughout the Latin American continent. Hey, keep it in mind that...

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: - IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of the organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value. - Key Responsibilities: - Business analysis Investigates operational...

**Responsibilities**: - Work with process managers (but act as a process owner) to modify and develop processes. - Be entirely responsible for the development and generation of processes, procedures with any associated work flows and ensure they are accurately reflected in ServiceNow - Review and update processes to ensure they meet service delivery...

Team Lead, Global Service Desk Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global...

**Service Product Manager - Latin America**: **Job information**: **Reference number**: JR-0019070 **Job function**: Service **Position type**: Full time **Site**: Bogotá D.c. CALLE 93 NO. 12 - 14. Of. 501, Bogotá D.C. Cundinamarca, 110221 - Job announcement GEA is one of the largest suppliers for the food and beverage processing industry and a wide...

The Customer Service Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to drive client resolution and support activities in coordination with the Customer Service team. The overall objective of this role is to drive the seamless delivery of customer service support to...

Overview: **Responsibilities**: - Work with relevant Release Manager(s) to ensure defect & bug fixes, non-functional system changes, patches and upgrades are prioritized and planned into block releases and deployed in an efficient and timely manner. - Review all Changes and Releases ready for approval into Pre production and then to Production - Take part...

The Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **POSITION OBJECTIVE**: Responsible for...

The Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **POSITION OBJECTIVE**: Responsible for...