Senior Technical Project Manager
hace 4 semanas
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Position Description
Zayo is seeking a Senior Technical Project Manager (TPM) to manage Zayo's Lit and Dark Fiber services Customer projects in one or more of the following product areas:
- Waves services, Ethernet Services, IP Services- Dark Fiber metro and/or Long Haul services- Fiber to the Tower (FTT) services for Dark Fiber and Lit Services
**Responsibilities**:
- End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.- Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress- Partner with Sales to drive ongoing customer service improvement strategies- Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews.- Full customer ownership and advocacy; the TPM provides ‘Voice of the Customer’ project feedback and develops and implements corrective action plan development as required- Develops and maintain customer project plans based on contractual requirements and service designs- End to End Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant.- Perform and oversee daily PM operational tasks working cross-functionally.- Build, maintain, and report operational metrics for end-to-end milestone management.- Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables.- Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.
**Qualifications**:
- Minimum of 10 (ten) years of experience in managing Telecom Service Delivery projects- Subject matter expert in Program and Process Management- Excellent project leadership, critical thinking skills, ability to manage projects to the customer’s technical specifications and contract requirements- Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution- Strong system and process knowledge in Network and fiber services implementation- Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported- Known as a go to person/trusted advisor that willingly assists other team members- Ability to define project dependencies, manage project milestones, meet and exceed project KPIs- Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally- Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals- Self driven and motivated to provide exceptional customer service- Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization
Preferred Qualifications and Expertise
Systems and Processes-
- Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling
Travel- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time_
Base Pay Range: $95,800 - $130,000 USD/annually, commensurate with experience.
Benefits, Rewards & Wellness- Excellent Health, Dental & Vision Insurance- Retirement 401(k) Savings Plan- Fitness membership discounts- Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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