Associate, Real Time Management

hace 2 semanas


Bogota, Colombia Concentrix A tiempo completo

Job Title:
Associate, Real Time Management

**Job Description**:
The Associate, Real Time Management is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards.
**Essential Functions/Core Responsibilities**
- Distributes accurate and timely agent schedules
- Inputs intraday corrections and exceptions into systems for agent time off and absences
- Monitors inbound volume for unusual activity to ensure staffing needs are met
- Recognize abnormal scheduling issues and escalate as necessary
- Initiates and coordinates trouble tickets and escalate issues as required
- Prepares standard and ad hoc reports for agent availability effectiveness

**REQUIREMENTS**
- Proficient in Excel and other Microsoft Office tools
- Previous experience in related fields.
- Ability to multi-task and meet timelines on deliverables
- Effective communication skills, both written and verbal
- Detail oriented
- Results oriented
- Quick learner and self-started
- Associate's degree in related field not required but is a plus

**Internal Applicants must also comply with**:

- **Have 6 months in current role**:

- **No more than 3 Estart Points and no active DAs in the past 6 months**:

- **Please attach your resume in Workday**

**#LATAMCNX**

**Location**:
COL Bogata - Plaza Titan

Language Requirements:
English (required)

Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents


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