Customer Onboarding Manager

hace 2 semanas


Bogota, Colombia Cloudsquare A tiempo completo

**About Cloudsquare**

Cloudsquare is a revolutionary Salesforce consulting and product development firm dedicated to becoming long-term partners with our clients by supporting them through their technology and business transformations. Founded in 2018, Cloudsquare is a fully remote organization celebrating a global culture of collaboration spanning over three continents. Our team members are proud to have the autonomy to do what’s right not only for our clients, but also for each other, explaining our 5-star ratings on the Salesforce AppExchange and being continuously recognized as the best place to work. We also build amazing Salesforce apps and have our sights set to become the #1 loan origination system natively built on the #1 CRM, Salesforce.

**Cloudsquare Core Values**
- **Stand Together** - Our work ethic makes us a dependable firm that can be trusted to drive businesses to the next level. Our ability to depend and rely on each other is the cornerstone of our success and joy at work.
- **Embrace Change** - We are an innovative team who welcomes change and is always in continuous improvement to make the impossible possible. Where others see problems - we find solutions
- **Keep it Real** - At Cloudsquare it is important to build genuine connections with our team and clients by being honest and true to ourselves.
- **Committed to Greatness** - Our perseverance, go-getter attitude, and grit help us achieve the desired perfection, even in the most challenging of projects.
- **Enjoy Life** - The Cloudsquare way is a true work-life balance, where we are passionate about our work, yet we can put that aside and live life to the fullest with our loved ones.

**Who You Are**

You are a go-getting, meticulous, tech-savvy leader who takes every opportunity to organize people, whether friends, family, or at work, to create something that everyone will enjoy taking part in - not only in the process, but also the results. From a simple barbeque in the park to a 10-day excursion with a group of friends, you know and want to organize the steps needed to pull off a successful event. You shine in the role of a Customer Onboarding Manager who understands all the complexities of not only the product you are running an installation for, but also how to deal with customer delays, adapting the product to work for the customer, and more. You own everything you take on and take the term “the buck stops with me” seriously.

You enjoy learning the intricacies of how something works. You will use this skill to help Cloudsquare build out its knowledge base and user guides that will allow us to transform into a product company. Likewise, you love working and supporting customers. Knowing how our products work will allow you to serve as the first tier of support of customer inquiries.

You will report to the Director of Product and along with Product Managers and Product Specialists.

**Your Mission**

The mission for this role is to onboard customers through our installation process with a positive experience while building our knowledge base of articles and guides.

**Your Responsibilities**
- Become a champion and expert of our products, allowing you to own and drive our customer installations, write support documentation, and provide support to customer inquiries.
- Own the overall customer onboarding experience from installation kickoff through go-live
- Manage the day-to-day operational aspects of the installation and scope, the overall customer relationship and demonstrate respect and responsiveness to customer needs
- Manage installation deliverables, and schedule to ensure the project stays on track through go-live
- Monitor project status and assess risk in process, people and/or technology and adjust project plans to address accordingly
- Facilitate milestone planning from kickoff to go-live and address delays as necessary to put the project back on track.
- Engage with senior customer stakeholders and individual business users to understand and help them achieve their business goals
- Own / host kickoff meetings, recurring touch points during the project, etc. Set meeting agenda and provide appropriate follow up communications
- Understand what is in scope of an installation versus what would be considered custom requirements that must be sold by the implementation team
- Be initial point of project escalation; escalate up as needed
- Align and track project resources and tasks
- Write and edit technical and procedural documents including user guides
- Collaborate with the support team and the product team to write documentation for specific products and processes
- Gather feedback from customers to improve technical documentation
- Write articles for the knowledge base
- Triage support requests from customers
- Serve as the first tier of support to resolve support requests and escalate to product engineers as needed
- Coordinate case resolution with product engineers

**Your Qualifications**
- 3 years of custo



  • Bogota, Colombia Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Bogota, Colombia Coupa Software A tiempo completo

    Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees - our Coupanians - come together to co-create ideas and innovations that impact the power of spend. Key...

  • Technical Account Manager

    hace 2 semanas


    Bogota, Colombia Radware Bot Manager A tiempo completo

    Technical Account Manager - (2400001S) The Technical Account Manager will be responsible for the customers in North America and their activities related to the managed services. The technical account manager will represent the customer inside Radware and will act as the focal point and escalation manager. This position will work in front of customers to...


  • Bogota, Colombia Sutherland A tiempo completo

    Job Description Sutherland is seeking an organized and reliable person to join us as a Customer Experience Senior Team Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Customer Experience Senior Team...


  • Bogota, Colombia Sutherland A tiempo completo

    Sutherland is seeking an organized and reliable person to join us as a **Customer Experience Manager**. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Customer Experience Managers in this role get...


  • Bogota, Colombia Genesys A tiempo completo

    **Position Purpose** The goal of this Customer Success Manager role is to establish a life-long relationship between Genesys and Genesys’ customers by advising and equipping them to achieve their customer experience (CX) vision. **Key Responsibilities** They are the customer’s advocate and champion throughout their journey with Genesys. They...


  • Bogota, Colombia Telesign A tiempo completo

    Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the...

  • Customer Success Manager

    hace 3 semanas


    Bogota, Colombia Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...


  • Bogota, Colombia Johnson & Johnson A tiempo completo

    Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion or any other trait, YOU are welcome in all open positions at the largest...

  • Customer Service Manager

    hace 3 semanas


    Bogota, Colombia Udalenno A tiempo completo

    We are a German accommodation company which is specialised in offering accommodations of various sizes in different locations. Our aim is provide our clients with a home in a strange city and make their staying the most comfortable. We want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us. At this point...


  • Bogota, Colombia Sutherland A tiempo completo

    D**escription - External** Sutherland is looking for a client-facing **NPS/QA Manager** to join one of our fastest-growing campaigns in Bogota. **MINIMUM QUALIFICATIONS**: - 3+ years minimum managing NPS/QA activities w/in the BPO industry - Must have client-facing experience and comfortability - Experience working with US clients - Operations Management...

  • Client Onboarding Manager

    hace 2 semanas


    Bogota, Colombia Citi A tiempo completo

    The Client Onboarding Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise....

  • Customer Success Manager

    hace 2 semanas


    Bogota, Colombia Carrot Fertility A tiempo completo

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...

  • Customer Success Manager

    hace 3 semanas


    Bogota, Colombia Rocket.Chat A tiempo completo

    **This is a remote job for applicants in North American time zone.** We are looking for a **Customer Success Manager**. In this role, you will be responsible for negotiating with the customers to retain, upsell and renewal their accounts. You will partner with customers to help them achieve a declared state of success powered by the ultimate communication...

  • Customer Success Manager

    hace 3 semanas


    Bogota, Colombia Outwork Staffing A tiempo completo

    **Schedule**: TBD **Location**: Fully Remote (LatAm) **Salary**: 1500 - 2000/month A leading provider of an Access Management & Identity Security Platform tailored for Jira, specializing in modern access request and provisioning workflows within Jira Service Management, is seeking a Customer Success Manager. As our first Customer Success Manager, you will...


  • Bogota, Colombia LTG A tiempo completo

    **The Opportunity**: This leadership role is responsible for managing a global team of Solutions Architects and Onboarding Project Managers (SA/OPM). The team is responsible for both presales interactions with potential clients and help manage the post-sale delivery of that vision. The support of the global sales teams includes the skills to explain, demo,...


  • Bogota, Colombia Equinix A tiempo completo

    Customer Success Management Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform...

  • Customer Success Manager

    hace 3 semanas


    Bogota, Colombia Singular A tiempo completo

    The Customer Success team here at Singular is the central touchpoint for our biggest and most advanced customers, orchestrating the post-sales customer lifecycle in partnership with Solutions Engineers, Account Executives and Support. You'll be responsible for managing the customer relationship, coordinating internally with product, marketing, and other...


  • Bogota, Colombia Doctoralia Mexico A tiempo completo

    Descripción de la empresa Doctoralia es la plataforma líder en el mundo que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud y hacer la experiência de la salud mas humana. Descripción del empleo Misión del puesto:...

  • Customer Experience

    hace 1 semana


    Bogota, Colombia Directa24 A tiempo completo

    Eron International is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector. We are an extensive and capable company, recognized for the differential value we bring to empower our clients and their customers. Join Our Team as a Cx - Customer Experience! **Key...