Project Manager Customer Onboarding

hace 4 días

San Vicente Ferrer, Colombia Chiper A tiempo completo

**About Chiper**

Chiper is the leading B2B e-commerce ecosystem in Latin America, and we are on a mission to democratize e-commerce for one million corner stores and the millions of shoppers who visit them for their household needs. Chiper’s end-to-end cross-category solution guarantees fulfillment, fast and free delivery, and the most competitive prices for thousands of items, including groceries, household staples, baby products, personal care, and many others.

Since 2018, at Chiper, we have set out to build the most reliable and trustworthy B2B e-commerce ecosystem for the corner store retail market. With operations in Colombia, Mexico and Brazil, at Chiper we are customer-obsessed and mission-driven, keeping an eye out for hungry talent who want to join us in building the future of B2B e-commerce in Latin America.

**About the Role**

As a Project Manager, you will manage all types of interactive project related to our onboarding process. Working indirectly with de director of the area, this position is responsible to build the tools and process to achieve our strategy. This role will be critical to ensure we build the right experience through research, innovation, and careful attention to high-quality execution and validation with users.

**What You’ll Do**
- Plan and prioritize all deliverables and resources working across multiple projects with creative, experience design, strategy and tech teams to produce amazing solutions, processes, or products.
- Focus on goals and solutions both large and small
- Become the focal point for delivery across a series of workstreams while still keeping up-to-date on daily project activities
- Working closely with discipline leads
- Work closely with countries' operations to support all the onboarding processes and ensure that the company aligns with the team's definition.
- Build the onboarding process, ensuring a clear message for our new users in all the different touchpoints.
- Collaborate with data to ensure smooth and reliable data for all the users.
- Build the digital adquisition&retention playbook and support the implementation of tools necessary in local teams.
- Bring innovation to all the onboarding processes to build a unique experience increasing the number of high values.

**What we would like to see**
- You have experience in a digital, software, or product development organization.
- You consistently manage client expectations, schedules, budgets, assets, and scopes—organization, and attention to detail are essential.
- You can clearly communicate the goals of the client and the ideas behind the work through presentations and other communication styles.
- You have the ability to motivate, support, and understand the needs of our users and internal teams.
- You have worked with agile methodologies and experimentation frameworks.
- You have worked with iterative models and methodologies.
- You have experience defining the scope for new products and features, communicating requirements and dependencies, and proactively identifying project roadblocks.
- Expertise in resolving time-sensitive matters.

**How is your work going to be measured?**
- In this position, you will work to achieve our top metric which is the number of High-Value Users built across our onboarding process.
- In addition to our top metric, we need to track our performance metrics which are:

- Speed to become a High-value user
- Productivity
- Conversion Rate
- Autonomous Users

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