Consultant, Client Success
hace 7 meses
Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**
**Job Description**:
**JOB DESCRIPTION**
Global Client Support Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting. This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.
- ** Essential Functions**
- Considered the functional expert for their client's processing and operational business.
- Provide insight and input within cross functional Visa organizations for new or changing products and services which may impact their clients, including Visa rules, integrated billing, and transaction research.
- Act as liaison for the client. provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.
- Coordinate internal resources to accomplish Visa and client objectives, and ensure processing system performance standards are met and that the client perspective is represented within the organization.
- Provide proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back office processing).
- Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.
- Represent complex customer change requests, system or operational requirements. negotiate and manage expectations internally and externally.
- Develop and manage strategic planning, operational initiatives, special projects and client-driven continuous improvement plans.
- Identify and analyze processing issues with client impacts. consistently communicate situational status and resolution. advise on SLA performance both internally and externally and develop improvement plans to address chronic client problems.
- Support biannual business enhancements and all Visa mandates.
- Partner with assigned Account Executives to identify additional business opportunities.
- Perform ongoing proactive operational reviews to include billing and transaction processing.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
**Qualifications**:
**Basic Qualifications**
- 4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree
**Preferred Qualifications**
- 7-10 years of work experience and a Bachelor’s Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD.
- UR Only: MBA/ PhD degree without experience.
- Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving
- Customer focus with proven ability to establish productive working relationships with staff and management at all levels
- Ability to set priorities and manage customer expectations, and work both as part of a team and independently
- Proficiency providing technical and consultative support to external customers and identify business needs
- Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs
- Working knowledge of Microsoft Office
- Excellent verbal, written, presentation and interpersonal skills are required
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, relig
-
Consultant - Client Success and Implementation
hace 7 meses
Bogota, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering...
-
Gerente de Client Success
hace 5 días
Bogota, Colombia Callzilla A tiempo completoOnjetivo: Atender en Bogotá la gestión local, el apoyo al equipo de Client Success de Callzilla y los requerimientos del equipo de Client Success de Callzilla Miami para la gestión de proyectos de: El establecimiento de las operaciones de los nuevos clientes, adiciones a operaciones de clientes existentes, cambios en los reportes, adición o...
-
Client Success Manager
hace 7 meses
Bogota, Colombia Agency Growth Team A tiempo completoDo you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...
-
Client Success Specialist
hace 7 meses
Bogota, Colombia Sagan A tiempo completo**Position: Client Success Specialist** **Location**: Remote (EST Timezone) **Work Schedule**:Monday - Friday, 9 AM to 5 PM (EST) As a Client Success Specialist, you will play a crucial role in managing and optimizing client experiences from onboarding to ongoing support. You will be the primary point of contact for our clients, ensuring their needs are...
-
Client Success Manager
hace 7 meses
Bogota, Colombia Ultimate Jet Vacation A tiempo completoUltimate Jet Vacations **Client Success Manager** **is responsible for onboarding new clients as well as overseeing the existing client base within the luxury travel industry.. Their target goal is to encourage these agencies to continually utilize our services by emphasizing the value-add our company brings to theirs. This CSM’s success will be measured...
-
Success Manager
hace 7 meses
Bogota, Colombia Eurocamaras A tiempo completoTu objetivo como Success Manager **Tu objetivo final como Gerente de Success será asegurarte de que nuestros clientes estén bien atendidos, contentos y que obtengan los resultados deseados. También será parte de tu objetivo tratar a nuestros clientes más como amigos que como clientes, con el fin de crear una relación más estrecha con ellos. Es por...
-
Client Success Coordinator
hace 7 meses
Bogota, Colombia Sagan A tiempo completo**Position: Client Success Coordinator - Latam** **Location**: Remote (EST Timezone) **Work Schedule**:Monday - Friday, 08:00 AM to 05:00 PM (EST) Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where your skills can make a real difference? If so, we're looking for someone like you to...
-
Senior Managing Consultant, Advisors Client
hace 7 meses
Bogota, Colombia Mastercard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Customer Success Consultant
hace 7 meses
Bogota, Colombia Bizagi A tiempo completoBizagi is growing fast as part of the rapidly expanding cloud automation market. Right now, we’re looking for the best individuals across regions with a talent for innovation. We are extremely passionate about our global team, our diversity, our culture and our customers. Bizagi is a global software company born in LATAM with a strong presence in EMEA and...
-
Client Services Consultant
hace 7 meses
Bogota, Colombia Cencora A tiempo completo- What you will be doing -: Under general direction of the Sr. Director for Clinical Supply Solutions, and direct report to the Client Services Manager, the Client Services Consultant is responsible for providing Specialty Logistics supply chain (clinical or other) project consultancy services to Clients, acting as the Subject Matter Expert (SME) in all...
-
Senior Managing Consultant, Advisors Client
hace 7 meses
Bogota, Colombia Mastercard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Data Consultant
hace 7 meses
Bogota, Colombia Kyndryl A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are...
-
Consultant SAP Mm
hace 5 días
Bogota, Colombia Cognitus Consulting A tiempo completoCognitus, an SAP Gold Partner and one of the world's leading SAP Systems Integrators is all set to **expand its team in Bogota**. We are looking for a **Consultant SAP MM **to be a part of the hyper-growth company. The quality, integrity, and commitment of our employees are key factors in the company’s growth, market presence, and ability to help our...
-
Client Success Manager
hace 13 horas
Bogota, Colombia Pangea Consultants A tiempo completo**1. **Objective of the Position.** To build valuable relationships with customers, responsible for guiding and integrating customers, seeking their loyalty, and leading them to achieve their goals through the enhancement of the services and products offered by Pangea. Be part of the attraction of new customers and support the sales and marketing...
-
Consultant, Advisors Client Services
hace 13 horas
Bogota, Colombia MasterCard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Quality Application Consultant
hace 1 semana
Bogota, Colombia Sutherland A tiempo completoJob Description Sutherland is seeking an attentive and goal-oriented person to join the Quality Application Consultant group, who utilizes domain expertise in Quality Management to work side-by-side with the VRS Business Consultants to help customers drive value realization and increased system adoption for NICE Quality Central. Professionals in this role...
-
Sales Consultant
hace 6 meses
Bogota, Colombia Coerenza A tiempo completo**Descripción**: **NOSOTROS** Tenemos más de seis años de experiência en el mercado como Head Hunter, realizando selección ejecutiva, consultoría organizacional y desarrollo individual. Estamos en la búsqueda de un Sales Consultant para una startup TI especializada en la gestión de proveedores en Colombia. **¿Qué harás?** Como **Sales...
-
Associate Managing Consultant, Advisors Client
hace 5 días
Bogota, Colombia Mastercard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Senior Solution Consultant
hace 7 meses
Bogota, Colombia Genesys A tiempo completoGenesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...
-
Sales Consultant
hace 4 semanas
Bogota, Colombia Coerenza A tiempo completo**Descripción**:**NOSOTROS**Tenemos más de seis años de experiência en el mercado como Head Hunter, realizando selección ejecutiva, consultoría organizacional y desarrollo individual.Estamos en la búsqueda de un Sales Consultant para una startup TI especializada en la gestión de proveedores en Colombia.**¿Qué harás?**Como **Sales Consultant...
