Product Support Analyst

hace 4 semanas


Medellín Antioquia, Colombia Genius Sports A tiempo completo

**A bit about us**

Do you want to join one of the world's fastest growing sports technology companies?

Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.

We're looking for enthusiastic and ambitious people to join our talented team.

If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.

We put trust in our people to deliver the difference for our clients around the world. It's why many of the world's largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

**The Role**

**Main Responsibilities**
- Communicating with relevant teams, solving problems.
- Monitoring and matching sports data such as fixtures, markets, betting odds.
- Solving and prioritizing problems inside the company and the parent company.
- Forwarding the information to the Development Team when necessary.
- Helping Support Operators and other internal teams with their work.

**Required skills and Experience**
- Excellent knowledge of sports
- Basic understanding of betting markets
- Good communication skills, including written and spoken English.
- Great multitasking skills
- Strong attention to detail
- Good problem-solving skills

**What's in it for you?**

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

**How we work**

We have adapted a forward-thinking ‘Ways of Working' framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of what's achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.



  • Medellín, Antioquia, Colombia Ci&T A tiempo completo

    We are** tech transformation** specialists, we are** CI&T. We combine the disruptive power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business. With 30 years of experience, 6,000 workers, offices in 10 countries and talents across 5 continents. We operate in the fields of design,...

  • Product Support Analyst

    hace 4 semanas


    Medellín, Colombia Genius Sports Group A tiempo completo

    A bit about us Do you want to join one of the world’s fastest growing sports technology companies? Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties. We’re looking for...


  • Medellín, Antioquia, Colombia Genius Sports A tiempo completo

    **A **B **it **A **bout **U **s** Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to...


  • Medellín, Antioquia, Colombia Genius Sports A tiempo completo

    **A bit about us** Do you want to join one of the world's fastest growing sports technology companies? Genius Sports is at the epicenter of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties. We're looking for enthusiastic...

  • Product Strategy Analyst

    hace 2 semanas


    Medellín, Antioquia, Colombia Iqor A tiempo completo

    Job Overview: Iqor seeks a highly skilled Product Strategy Analyst to join our team. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively.Estimated Salary: $95,000 - $120,000 per yearResponsibilities:Develop market data-driven marketing strategies for products, ensuring...


  • Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completo

    **Roca Alliances** is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting...

  • Support Analyst

    hace 2 meses


    Medellín, Colombia Genius Sports Group A tiempo completo

    A Bit About Us Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to over 500 sports...


  • Medellín, Colombia CI&T Software S.A. A tiempo completo

    We are tech transformation specialists, we are CI&T . We combine the disruptive power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business. With 30 years of experience, 6,000 workers, offices in 10 countries and talents across 5 continents, we operate in the fields of design,...

  • Engagement Analyst

    hace 3 meses


    Medellín, Antioquia, Colombia Lean Tech A tiempo completo

    The Engagement Analyst is responsible for analyzing the work environment to identify areas for improvement. They support the creation of a positive and productive work environment by analyzing and improving employee satisfaction, engagement, and retention.

  • Climate Analyst

    hace 3 meses


    Medellín, Antioquia, Colombia CarbonBetter A tiempo completo

    Job description Company Overview We're CarbonBetter, a privately held firm specializing in sustainability & decarbonization services & carbon offset project development consulting, and energy logistics services for Fortune 1000 companies, utilities, and other organizations that seek to make a positive impact. We're a creative and diverse team tackling the...


  • Medellín, Antioquia, Colombia Genius Sports Group A tiempo completo

    About Genius Sports GroupGenius Sports Group is a leading provider of sports data, technology, and commercial solutions. We empower sports organizations, betting operators, and media companies to deliver exceptional fan experiences and drive business growth.The Role: Support AnalystWe are seeking a highly skilled Support Analyst to join our team. As a...


  • Medellín, Colombia Roca Alliances S.A A tiempo completo

    Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships...


  • Medellín, Antioquia, Colombia Podium A tiempo completo

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...

  • Senior Product Analyst

    hace 3 semanas


    Medellín, Antioquia, Colombia iQor A tiempo completo

    Job Summary:A Senior Product Analyst at iQor researches and analyzes product competitors and market trends to inform product decisions. This role involves collecting and analyzing user metrics and behaviors, as well as collaborating with the UX/UI team to ensure product visibility.Responsibilities:• Ensure product quality and compliance with company and...


  • Medellín, Colombia Roca Alliances S.A A tiempo completo

    Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships...


  • Medellín, Antioquia, Colombia Genius Sports Group A tiempo completo

    About UsGenius Sports Group is the trusted partner to over 500 sports organizations globally, capturing the highest quality data for many of the world's largest leagues and federations. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan.The RoleWe are seeking a...


  • Medellín, Antioquia, Colombia Genius Sports A tiempo completo

    **A bit about us** Do you want to join one of the world's fastest growing sports technology companies? **About the role** You will be part of a technical team helping support end users, data partners, and First Line Support team members with inquiries of various levels of difficulty for systems used by some of the most prominent sports leagues in the...

  • Business Support Expert

    hace 3 semanas


    Medellín, Antioquia, Colombia Genius Sports Group A tiempo completo

    About the RoleWe are seeking a highly skilled Support Analyst to join our team at Genius Sports Group. As a key member of our customer operations team, you will play a critical role in ensuring our customers receive timely and effective support.Main ResponsibilitiesManage the support queue for inbound customer requests, resolving and escalating issues to...

  • Support Analyst

    hace 2 meses


    Medellín, Colombia Genius Sports Group A tiempo completo

    A Bit About Us Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to over 500 sports...

  • Data Analyst

    hace 3 meses


    Medellín, Antioquia, Colombia ttg Talent Solutions A tiempo completo

    **JOB TITLE**: Data Analyst/Developer **LOCATION**: Hybrid - Medellin **TYPE**: Full-time **SCHEDULE**: Monday to Friday **TYPE OF CONTRACT**: Permanent **PAY RATE + BENEFITS**: Competitive salary + comprehensive benefits package **DESCRIPTION**: We are currently seeking a Data Analyst/Developer who will contribute to enhancing various technologies and...