
Service Desk
hace 3 semanas
Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos
¿Quieres saber por qué Rappi?
- ️ VEMOS OPORTUNIDADES donde otros ven problemas;
- ️ VEMOS CERCANIA donde otros ven distancia;
- ️ VEMOS ADRENALINA donde otros ven presión.
Únete a un equipo donde todos somos capaces de TODO, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência.
¿Te ha gustado lo que has leído hasta ahora? Descubre cómo entregarás magia junto con nosotros a través de tu misión Rappi
Revisa cómo impactarás nuestro ecosistema:
Audit the quality issued by the service advisors by monitoring the interactions in the different channels, ensuring compliance with the objectives with which the processes were designed and implemented, as well as guaranteeing the customer experience. Establish action and follow-up plans for compliance with Quality indicators.
Como parte de Rappi, serás responsable de:
- Monitor historical interactions, in real time or predictively in the different service channels, ensuring a correct measurement of the experience and auditing of process execution.- Carry out the analysis and interpretation of the results of the Quality monitoring of the service advisors, correctly evaluating and placing the quality note of the audit.- Carry out monitoring, feedback and support to groups of new recruits, evaluating both the training process and the identification of reinforcements required by service advisors.- Identification and management of quality findings detected from the monitoring, reports or alerts of the service operation.- Carry out, manage and follow up on alerts generated from Quality to the different areas of the operation, transversal support areas and the Rappi business area.- Comply effectively and efficiently with the productivity of monitoring, feedback, activities and goals assigned to the role.
Bien y ahora, ¿Cuáles son los requisitos para que yo sea parte de este universo de neón?
- Minimum 1 year experience in Contact Center as Validator/Quality Auditor/Quality Monitor- Technician, technologist or professional in administration, industrial engineering or related careers.- Basic knowledge of SQL(queries)- Management of operational personnel Contact Center,- Intermediate Excel handling- Bilingual preference (Spanish - Portuguese)
Tipo Empleador:
Regular
Empleador:
Rappi Technology Colombia
Para más información consulta nuestra pagina web
y revisa nuestras reseñas en Glassdoor
Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos _#Rappi_
-
Service Desk Lead
hace 3 semanas
Bogota, Colombia ConvaTec A tiempo completoPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...
-
Global Service Desk Leader
hace 3 semanas
Bogota, Colombia DXC Technology A tiempo completoLooking for a professional with proven experience leading Service Desk operations, with high communication & negotiation skills. Teamwork and a good level of English (written and oral) are required for fluent interactions within DXC in a multicultural environment. He/She will be responsible for: - Led service desk operations for different clients based in...
-
Service Desk
hace 3 semanas
Bogota, Colombia Netlogistik A tiempo completo_**netLogistik**_ **es una empresa dedicada a brindar servicios de Tecnología para la cadena de suministro, buscando siempre dar un valor agregado a nuestros clientes y actualmente nos encontramos en el #23 **_**de Top Companies en expansión.**_ Escolaridad: Ing. en sistemas o carreras a fin (concluida) Experiência: Al menos 1 año atendiendo clientes...
-
Senior Service Desk Technician
hace 4 semanas
Bogota, Colombia ConvaTec A tiempo completoPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...
-
Service Desk Technician
hace 3 semanas
Bogota, Colombia ConvaTec A tiempo completoPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...
-
Service Desk Implementation Manager
hace 4 semanas
Bogota, Colombia Unisys A tiempo completo_Applies to Colombia (Remote)_ **Key Qualifications** - Bachelor’s degree in a related area, preferably Computer Science or five years of equivalent experience. Have relevant certifications for the skills/infrastructure/service area/domain, i.e. PMP certification - Experience with Service Now platform or ITSM required - Excellent verbal and written...
-
Service Desk Agent
hace 3 semanas
Bogota, Colombia Global People A tiempo completoOur Service Desk Agents are the first point of contact for our international clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate. At Global People we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your...
-
Service Desk Technician
hace 4 semanas
Bogota, Colombia Kaplan International A tiempo completoWe are looking for a motivated and experienced full time IT Service Desk Technician who is looking to take the next step in their career in a dynamic and international business setting. Your role will be to resolve IT issues of varying complexities, across a range of IT systems for onsite staff as well as domestic and international remote staff. You will be...
-
Service Desk Implementation Manager
hace 4 semanas
Bogota, Colombia Unisys A tiempo completo**We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...
-
Service Desk Analyst Level 2
hace 4 semanas
Bogota, Colombia The Functionary A tiempo completo**About us** We are professional, agile and our goal is to help desk. Our work environment includes: - Modern office setting - Food provided Responsabilities - Address and resolves incidents and requests that have been escalated - Document all incident troubleshooting and resolution - Engage other service desk resources or appropriate service resources...
-
Service Desk Agent-13
hace 4 días
Bogota, Colombia Rappi A tiempo completo¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...
-
Service Desk Senior Technician
hace 4 semanas
Bogota, Colombia Full Potential Solutions A tiempo completoOverview: **About US**: Here are some of the exciting initiatives we are working on: - Creating AI driven conversational experiences for a wide spectrum of global enterprises. - Designing and developing amazing user experiences across data visualization and analytic. - Building Salesforce solutions to drive customer engagement by leveraging ML to enhance...
-
Service Desk Analyst
hace 3 semanas
Bogota, Colombia HUBTEK A tiempo completo**Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. We have been impacting the world **since 2018** and we want to...
-
Service Desk Analyst
hace 4 semanas
Bogota, Colombia HUBTEK A tiempo completo**Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. We have been impacting the world **since 2018** and we want to...
-
Service Desk Analyst Permanent Wfh
hace 4 semanas
Bogota, Colombia Emapta A tiempo completo**Job Information**: Industry - Employment - Recruiting - StaffingWork Experience - 1-3 yearsLocation - ColombiaFunctional Expertise (Verticals) - Information TechnologyCity - BogotaState/Province - Bogota, D.C.Country - ColombiaZip/Postal Code - 110111We’re looking for a **Service Desk Analyst** who responds to requests for technical assistance via phone...
-
Team Lead, Global Service Desk
hace 3 semanas
Bogota, Colombia Equinix A tiempo completoTeam Lead, Global Service Desk Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global...
-
Front Desk Receptionist
hace 3 semanas
Bogota, Colombia IntouchCX A tiempo completo**About IntouchCX** IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through...
-
Help Desk Customer Service Advisor
hace 4 semanas
Bogota, Colombia Anthology, Inc. A tiempo completo**Help Desk Customer Service Advisor** **Bogota** **ONLY CVs SUBMITTED IN ENGLISH AND CANDIDATES RESIDING IN BOGOTA WILL BE CONSIDERED** **The Opportunity**: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education...
-
Front Desk Representative
hace 4 semanas
Bogota, Colombia Gaba Telepsychiatry A tiempo completoGaba Telepsychiatry is looking for Front Desk Representative. As a Healthcare Customer Service Provider, your primary responsibility is ensuring patients feel welcomed and supported. In this role, you will serve as the initial point of contact, requiring a genuine sense of empathy, compassion, and understanding for those seeking mental health support. Your...
-
IT Service Desk Analyst Level 1 Dayshift
hace 4 semanas
Bogota, Colombia Emapta A tiempo completo**Job Information**: Industry - Employment - Recruiting - StaffingSalary - COP 2.000.000 - 4.000.000Work Experience - 1-3 yearsLocation - ColombiaFunctional Expertise (Verticals) - Information TechnologyCity - UsaquenState/Province - Bogota, D.C.Country - ColombiaZip/Postal Code - 110111- We’re looking for an - **IT Service Desk Analyst Level 1** who...