Tembo Head of E-learning

hace 5 meses

Colombia Huila Médecins Sans Frontierès A tiempo completo

**TEMBO HEAD OF E-LEARNING (BASED IN ANY OCBA HUB or OC office)**:

ES
Full Time
Human Resources

**GENERAL CONTEXT OF THE POSITION**

Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation. Each individual working with MSF does it out of conviction and is ready to uphold the values and principles of MSF. The MSF movement is built around six operational directorates. MSF OCBA is one of those directorates. The operations are implemented by field teams and the mission coordination teams; together with the organizational units based in Barcelona and decentralized in Nairobi, Dakar and Amman. The field operations are guided and supported by 5 Operational Cells, the Emergency Unit and other departments supporting operations, including the HR Department.

Tembo Vision is a Learner-centred space that provides efficient digital learning and development opportunities adapted for all MSF staff, to be better contribute to MSF operations and MSF social mission. The mission of Tembo is to become a personal and organizational digital learning & development ecosystem used across MSF, supporting mutualization and gaining efficiency between OCs, and providing a space for all MSF staff to learn, develop themselves and share knowledge.

**PLACEMENT WITHIN THE ORGANIZATION**
- Unit: E-learning
- Reports to (Hierarchical): Tembo Director
- Works in strict collaboration with: OC learning Units, Sections, Partners and Tembo Management Team
- Supervises: S/he is the direct manager of a team of E-learning services.

**JOB GENERAL OBJECTIVE AND PLACE IN THE ORGANIZATION**
- The Head of E-learning is responsible for the functional design, optimization, and evolution of the Tembo digital ecosystem in line with L&D Strategies, users’ needs and partners requirements towards a relevant and effective quality learning, ensuring coordinated utilization throughout the international MSF movement.
- As part of the Tembo Management Team, provides strategic direction on Tembo’s Business, eLearning strategic priorities and product evolution. Develops a realistic, measurable, and achievable Annual Operations Work Plan and mid-term revisions, ensuring coherence with the Tembo’s Business case, Mission and Vision.
- As part of the Tembo Management Team, provides strategic direction on Tembo’s Business, eLearning strategic priorities and product evolution. Develops a realistic, measurable, and achievable Annual Operations Work Plan and mid-term revisions, ensuring coherence with the Tembo’s Business case, Mission and Vision.

**KEY RESPONSABILITIES**
- Define with the Management Team, Tembo's Business strategy, annual planning, and budgeting processes to enhance the relevance, quality, and evolution of Tembo's products and services in alignment with L&D strategies and users needs
- Work with the L&Ds to define Tembo e-learning strategy, objectives and outcomes in line with organizational goals
- Design, develop, and supervise the implementation of the Tembo eLearning services' planning and budget, aligning it with Tembo's business and services catalogue. Actively participate in the review, organization, and planning cycles to maintain coherence with the annual plans.
- Establishes and cultivates strong working relationships with MSF OCs/entities and others initiatives, dedicatedly amplifying Tembo's value proposition for both users and partners. Explores their distinct needs and devises innovative propositions, driving the continuous evolution of Tembo while promoting elevated mutual progress.
- Analyses, prioritizes, and qualifies e-learning needs, and feature enhancements as part of the Tembo Demand Management Committee, ensuring that Tembo meets the requirements of MSF users and the organization, while also proposing new initiatives.
- Use the user personas and user journey to optimize Tembo User experience (UX) ensuing a responsive and intuitive learning journey.
- Collect and analyse users’ feedback to understand learners' needs, preferences, and pain points, and use the insights to assess and guide L&Ds towards personalized and impactful learning experiences.
- Drive the efficient and effective use of Tembo ecosystem to enhance learning outcomes.
- S/he promotes transversal coherence, mutualization and quality standards in alignment with an MSF Global workforce.
- Define, produce, provide methodology, guidelines, processes, tools and good practices for digital learning solutions, while also ensuring and monitoring compliance with them.
- Develop digital learning services and catalogue, including identifying new services, ensuring its continuous updates.
- Ensures quality and timely services deliverables.
- Utilize Tembo data and analytics to track learner progress, engagement, an

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