Experienced Cx Specialist

_**Job Overview**:_
- **Key Responsibilities**:_
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention rates.
- Identify customer pain points and design solutions to address them effectively.
- Develop and manage customer journey maps and ensure that each touchpoint is optimized for maximum impact.
- Collaborate with cross-functional teams to ensure that customer feedback is integrated into the product development process.
- Analyze customer data and use it to identify trends and insights that can be used to improve the customer experience.
- Monitor customer interactions across all channels and proactively identify and address issues to ensure a positive experience.
- Develop and execute customer retention campaigns and initiatives.
- Monitor and report on customer satisfaction, loyalty, and retention metrics, and use this data to drive continuous improvement.
- Develop and manage customer feedback and complaint handling processes.
- Stay up-to-date with industry trends and best practices in CX and customer service.
- **Skills and Qualifications**:_
- Bachelor’s degree in marketing, business administration, or related field. (Desirable)
- 3+ years of experience in a CX or customer service role.
- Excellent communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively with cross-functional teams.
- Experience with customer journey mapping, data analysis, and customer feedback management.
- Knowledge of customer experience best practices and industry trends.
- Experience with CRM tools and other customer data management platforms.
- Ability to prioritize and manage multiple projects simultaneously.

This is an exciting opportunity for an experienced CX specialist to take on a key leadership role within our organization. If you are passionate about delivering exceptional customer experiences and have a track record of success in CX, we encourage you to apply.

Pay: $2,000,000 - $3,000,000 per month

Puede trasladarse/mudarse:

- Medellín, Antioquia: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Idioma:

- Ingles (Obligatorio)