Operations Specialist

hace 2 semanas

Desde casa, Colombia South Street Designs A tiempo completo

We're on the lookout for an experienced coordinator with experience in eCommerce Operations to join our team and help keep things running smoothly for our jewelry brand. As the Operations Specialist, he/she will handle tasks like managing suppliers, inventory, and purchases, optimizing our processes, and managing OPS-related projects/initiatives.

It's all about paying attention to the details, being super organized, and juggling multiple projects to make sure everything goes off without a hitch.

**Key responsibilities**:
**1. Supply Chain**
a. Purchasing: Issue purchase orders to suppliers, monitor production schedules, and forecast inventory levels based on sales trends.
b. Logistics: Track and monitor inbound shipments, ensuring timely delivery and accurate documentation. Track landed costs, monitor shipment progress, and resolve any issues that may arise during the transportation of goods.
c. Inventory Management: Utilize inventory and order management software to maintain accurate stock levels and clear reporting.
**2. Fulfillment & Returns**
a. Utilize software tools to streamline shipping and fulfillment processes. Monitor backorders, shipments, minimize shipping charges, and ensure shipments are delivered accurately and on time.
b. Returns Management: Overhaul and streamline the customer returns processes to ensure a positive returns & exchange experience.
**3. Product Management**: Maintain an accurate and updated record of all products in the SKU database including physical properties, costing, design information, etc. Assist with new product launches and phase-out of products on all platforms.
**5. Process and Project Management**:
a. Create and streamline various operational processes using software tools, workflow mapping, and documentation. Collaborate with cross-functional teams to streamline and document processes related to product launches or re-launches.
b. Project Management: Oversee operations-related projects under the direction of senior management as requested including software implementation, workflow changes, product rollouts, and more.

**Software/Tools**:

- Inventory management
- Shopify or other ecommerce platforms
- Project management app (ClickUp or similar)
- Logistics (ShipStation or similar)

**Skill set**:

- Strong analytical ability and comfortable working with spreadsheets and data to develop actionable insights.
- Attention to detail and pattern recognition. Can easily spot things that are out of place or don't make sense.
- Process-driven and can quickly understand workflows, identify bottlenecks, and develop solutions to potential issues
- Organized and effective at managing his/her time well
- Entrepreneurial - develops a vision, and takes ownership of projects & tasks, and works independently until they are completed
- Innovative, creative, and resourceful
- Proactive in identifying potential issues and resolving them before they become a problem.

**Experience**:

- 2-4+ years in ecommerce, purchasing, logistics, supply chain, or business operations
- 1-3+ years of project management experience, with demonstrated ability to plan and execute projects independently.
- Familiarity with purchasing, logistics, supply chain, or physical product-based businesses

1. You do not have the technical requirements & experience listed above.
2. You don't have a reliable home office set up.
3. You aren't comfortable with learning new technology or software.

**Scenario Questions**:
1. Can you provide an example of how you have used a project management app, such as ClickUp or a similar tool, to streamline and track operational processes? Describe how you organized tasks, collaborated with team members, and ensured efficient project execution.
2. How would you approach developing and optimizing processes in a start-up environment?
3. What areas in Operations do you have an experience on? What's your level of involvement with purchasing/inventory planning/logistics/supply chain?

**Our core values**:
At South Street Designs, we believe in creating an environment where everyone can be their authentic selves and contribute their unique perspective to the team. We strive to ensure our company culture is grounded in positive values like trust and respect, collaboration, resilience, and innovation. This commitment enables us to build an atmosphere where inclusion and growth are at the forefront. Our goal is to empower each individual to reach their fullest potential while being supported by the team.

**Why people love working at South Street Designs**:

- Great compensation & benefits package
- Quarterly reimbursements for internet and technology/office set-up upgrade
- Annual Cost of Living Adjustment based on inflation rate
- Free virtual psychotherapy sessions with MAGIS Creative Spaces
- Holiday Wind Down
- Medicard HMO with 100k DDL once regularized
- 20 PTOs per year once regularized (accrued PTOs during probation)

Pay: From $4,000,000 per month

**Experience**:

- ecommerce

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