Onboarding Team Lead

hace 2 semanas


Desde casa, Colombia Deel A tiempo completo

**Who we are and what we do**

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

**Why should you be part of Deel's success story?**

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

**What you will enjoy working on**:

- Managing a growing team of onboarding/backoffice specialists who help new customers with onboarding, quote creation, their amendments and many other duties;
- Oversee the day-to-day operations of the team and track team’s performance as per set KPIs/OKRs
- Becoming an expert user of the Deel platform so that you can enable onboarding/backoffice specialists to deliver effective training to new joiners, educate customers whenever needed and provide credible guidance on features and functionality
- Serving as a point of escalation for customer issues and resolving those issues in a manner that builds trust with both customers and Deel team members
- Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience
- Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
- Providing training, feedback, and coaching to the onboarding/backoffice specialists for continuous learning and development.

**You will be successful if**:

- You have proven experience leading a Customer Support, Onboarding or other operations related team within a rapidly-growing company in a Team Lead or Manager role for at least 1 years.
- You have a track record of managing your team to meet or exceed operational efficiency and customer satisfaction goals in a high growth setting
- You are a flexible team player, and enjoy working on a diverse team.
- You have the ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.

**Bonus Points**:

- Previous experience with payrol / finance/ accounting
- You have experience working with clients and team members from multiple countries and across multiple time zones
- You have experience working on a remote team
- You have experience working at a high growth start-up or scale up
- You have Fintech or HR tech experience
- You are multilingual

**Total Rewards**

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

At Deel, you’ll enjoy:

- Computer equipment applicable to your role
- Stock grant opportunities
- Additional perks and benefits based upon your employment status and country
- The ability to choose where you work whether it be your home, the beach, or a WeWork

**At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.



  • Desde casa, Colombia Bespoke Stay A tiempo completo

    **Company**: Bespoke Stay **Hours**: Part-time (may include some hours during weekends) **Job Title**: Onboarding and Sales Associate **About Us**:We are a dynamic short-term rental company managing over 100 properties across Philadelphia, Pittsburgh, Poconos, and the Jersey Shore. Our team is expanding, and we are in search of a dedicated and experienced...


  • Desde casa, Colombia Rob Levine Law A tiempo completo

    We are seeking a high-performing sales and onboarding administrative professional to join our team. **Compensation**: $4,500,000 COP **Responsibilities**: **_ Sales Team Support_** - ** Lead Management**: Proactively review and assign incoming leads, ensuring optimal distribution among the sales team. - ** CRM Mastery**: Expertly manage and optimize...

  • Social Media Sales Lead

    hace 2 semanas


    Desde casa, Colombia EC Creative Media LLC A tiempo completo

    Overview:EC Creative Media is at a pivotal point of growth, seeking a Sales Lead with the vision and experience to establish and head our sales department. This role is critical for someone who thrives on building from the foundation, keen on developing strategic sales plans, and capable of shaping a high-performing team. Key Responsibilities: - Design and...

  • Sales Lead

    hace 4 semanas


    Desde casa, Colombia EC Creative Media LLC A tiempo completo

    Overview:EC Creative Media is at a pivotal point of growth, seeking a Sales Lead with the vision and experience to establish and head our sales department. This role is critical for someone who thrives on building from the foundation, keen on developing strategic sales plans, and capable of shaping a high-performing team. Key Responsibilities: - Design and...

  • Treasury Team Lead

    hace 2 días


    Desde casa, Colombia Deel A tiempo completo

    **Who we are and what we do** Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire...

  • QA Lead

    hace 4 semanas


    Desde casa, Colombia Lean Tech A tiempo completo

    What you will be doing: We are seeking a dedicated and experienced Senior QA Lead Engineer to play a pivotal role in guiding and integrating quality assurance processes within our Software Development Life Cycle (SDLC). As the QA lead, you will be instrumental in upholding the highest standards of quality in our software products. - Leadership and...

  • Tech Lead

    hace 4 semanas


    Desde casa, Colombia Keep A tiempo completo

    **Our Journey at Keep**: At Keep, we embarked on a mission started by a powerful question: Why hasn't the banking experience caught up with the rapid pace of technology? This continues to fuel our passion for reshaping the Canadian fintech landscape. We provide businesses with a comprehensive suite of cross-border banking services, offering everything from...


  • Desde casa, Colombia Citywide Investments A tiempo completo

    **Real Estate Marketing and Lead Generation Specialist** **We are looking for a dynamic Lead Generation Specialist who will be responsible for identifying and developing new business opportunities. In this role, you will be expected to research and target potential clients, generate leads, and nurture relationships with prospects. You will also be...

  • Technical Lead

    hace 2 días


    Desde casa, Colombia QUID - INNTECI A tiempo completo

    **Technical Lead / Fullstack** We look for a Senior Software Developer who is responsible for overseeing the technical aspects of a software development project and take over the role as a key member of a software development team who plays an important role in ensuring the quality and success of the software being developed. We offer stability and...

  • Lead Generation

    hace 2 días


    Desde casa, Colombia Bold Business A tiempo completo

    **Company Description**: Bold Business is a US-based leading global business processing outsourcing firm with over 25 years experience and $7B+ in client engagements. We enable small and publicly traded businesses to scale by providing global outsourcing talent services across client service, call centers, operations, technology, and other areas. - Research...

  • Engineering Tech Lead

    hace 4 semanas


    Desde casa, Colombia Deel A tiempo completo

    **Who we are and what we do** Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire...

  • Lead Python Developer

    hace 2 días


    Desde casa, Colombia EPAM Systems A tiempo completo

    Req. #030690093 When you join EPAM as a WHAT YOU’LL DO - Lead and communicate project scoping, roadmap, architecture discussions within development team Own the development and maintenance of the backend of our client’s codebase to include associated open-source product and CI/CD pipeline, with willingness and ability to function as full-stack...

  • Technical Lead

    hace 4 semanas


    Desde casa, Colombia Gorilla Logic A tiempo completo

    **Technical Lead (JavaScript/Java)** **Responsibilities** - Provide architectural leadership to the team and our client - Full stack development responsibility with an emphasis on front end experience - Provide technical guidance and mentorship to team members - Work with DevOps and QA to build a quality focused CI/CD pipelines - Proficient English and...

  • Brand Strategy Lead

    hace 7 días


    Desde casa, Colombia Tiendamia A tiempo completo

    **We are looking for Tigers** **Be our Brand Strategy Lead** **Do you want to join the fastest-growing cross border eCommerce company in LATAM and develop not only the business, but your campaign implementation and brand strategy skills as well?** **This job opportunity is for you!** We are looking for someone with experience leading regional brand...

  • Collections Lead

    hace 4 semanas


    Desde casa, Colombia Keep A tiempo completo

    **Our Journey at Keep**: At Keep, we embarked on a mission started by a powerful question: Why hasn't the banking experience caught up with the rapid pace of technology? This continues to fuel our passion for reshaping the Canadian fintech landscape. We provide businesses with a comprehensive suite of cross-border banking services, offering everything from...


  • Desde casa, Colombia Corebridge Solutions A tiempo completo

    **Type**: 1-Year Contract **Location**: Colombia Based ONLY (Work From Home) **Monthly Compensation**: 5.0 Million COP plus Aggressive Milestone Bonuses **Role Summary**: **Job Requirements**: - Work closely with project managers, designers, developers, and stakeholders to conceptualize, design, execute, and iterate on comprehensive web solutions. -...

  • Front Line Manager

    hace 4 semanas


    Desde casa, Colombia Aviva A tiempo completo

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. Our Property Claims team is looking for Property Leader to join their Field team! In this role, the Claims Leader will build an environment for people to do the best work of their lives &...

  • Lead Generator Manager

    hace 2 días


    Desde casa, Colombia VitaeUSA A tiempo completo

    In order to grow its business, **VITAE USA** is looking to recruit a **Lead Generation Manager** We are looking for motivated individuals, who are passionate about sales and the Human Resource industry. You’re a successful salesperson with a proven track record of selling HR or Recruitment services into mid-market and large companies and want to use your...


  • Desde casa, Colombia Gorilla Logic A tiempo completo

    **Technical Lead Developer (.NET/C#)** **Responsibilities** - Provide architectural leadership to the team and our client - Mentor fellow developers - Work with DevOps and QA to build a quality focused CI/CD pipeline - Proficient English and communications skills required - Good analytical thinking and problem-solving skills **Technical Requirements** -...


  • Desde casa, Colombia Thermo Fisher Scientific A tiempo completo

    Job Description Our Project Delivery team advises, coordinates, and manages the technical and operational aspects of projects, securing the successful completion of clinical trials. We collaborate with functional area leads to identify and evaluate fundamental issues on the project and ensure that solutions are implemented. The Business Segment lead is...