Customer Success Senior B2B

hace 4 semanas


Bogota, Colombia Doctoralia Mexico A tiempo completo

**Descripción de la empresa**
Doctoralia es la plataforma líder en el mundo que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa que brinda soluciones para digitalizar el sector salud y hacer la experiência de la salud mas humana.

Buscamos a nuestro próximo Customer Success Senior
**Descripción del empleo**
El Customer Success Senior debe ejecutar y liderar las acciones necesarias para garantizar el éxito a largo plazo de los clientes empresariales en el segmento de clínicas. Ademas, proporcionar una excelente experiência postventa, maximizando la adopción y uso del marketplace. Trabajar directamente con los clientes para ofrecer incorporación, integración, educación y documentación, asegurando así la máxima satisfacción y valor de su inversión

Funciones:

- Establecer y mantener relaciones sólidas con los clientes empresariales del segmento de clínicas, actuando como su principal punto de contacto.
- Capacitar a los clientes en el uso efectivo de la herramienta, proporcionando orientación personalizada y asesoramiento sobre cómo potenciar sus perfiles.
- Guiar a los clientes en la incorporación y la integración de la herramienta, asegurando un proceso sin problemas y una adopción exitosa.
- Proporcionar asesoramiento estratégico sobre cómo maximizar el retorno de inversión (ROI) de DocPlanner, identificando y promoviendo las mejores prácticas.
- Realizar un seguimiento regular con los clientes para garantizar el uso correcto de la herramienta y resolver cualquier problema o pregunta que puedan tener.
- Establecer y mantener procesos eficientes para optimizar la relación con el cliente y garantizar su éxito a largo plazo.

**Requisitos**
- Mínimo 3 de experiência en roles de atención al cliente; se prefiere experiência en software/SaaS.
- Habilidades de comunicación verbal y escrita.
- Habilidades para resolver problemas y analíticas, aptitud técnica y capacidad para aprender programas de software.
- Gestionar proyectos de manera efectiva y crear planes organizados que aseguren el éxito del cliente después de la incorporación.
- Experiência trabajando con equipos multifuncionales (por ejemplo, Ventas, Producto, Soporte).
- ** Ingles B2**

**Información adicional**
Te ofrecemos:

- Salario 2,500,000 COP
- ** Esquema de trabajo Hibrido**:

- Comisiones por cumplimiento de objetivos
- Día de cumpleaños compensatorio.
- Bonos de alimentación People Pass
- Medicina pre-pagada al Sexto mes
- Plan de opciones sobre acciones
- Beneficio de educación para idioma inglés
- Plataforma Vinco para Educación Continua



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