Senior Customer Success Geoscientist
hace 6 meses
**About us**
Ikon Science is a global provider of geopredictive and knowledge management software and solutions to optimize subsurface discovery and production. For over 20 years, Ikon’s dedicated service-minded teams have applied deep scientific expertise and technology innovation to help customers extract more actionable knowledge from sophisticated subsurface data. Ikon helps customers make the best moves - improving accessibility and accuracy, accelerating results and lowering costs.
With offices located around the world in including; London, Houston, Kuala Lumpur, Calgary and Rio de Janeiro, Ikon services all major hydrocarbon geographies - delivering global solutions with local service and support. Award winning RokDoc geopredictive software, Curate knowledge management software, QI Solutions, GeoPressure and GeoMechanics Consultancy, and Roknowledge Studies make Ikon the proven partner for subsurface success.
**About the role**
The role of Senior Customer Success Geoscientist has two primary purposes:
- to strengthen Ikon’s position as the leader in Quantitative Interpretation and GeoPrediction; and
- to provide support to the Product Managers in promoting the portfolio’s software products to both internal services and external clients/prospects.
It is essential for the Senior Customer Success Geoscientist to have first-hand in-depth understanding of the Company’s software products in the portfolio, their usage, and their place within both Ikon Science and customer workflows.
The Senior Customer Success Geoscientist reports functionally to the Customer Success Manager and receives technical guidance and direction from the Product Managers. This role will have a primary focus on client-facing meetings with the aim of identifying upselling into existing clients or the identification of new sales opportunities.
**Requirement**
- The Senior Customer Success Geoscientist will be responsible for ensuring that policies and associated requirements are complied with, within their area of responsibility and operation.
- Ensure the delivery of high quality presentations and software demos for all products in the Ikon portfolio.
- Gathering client feedback to serve as input to software development prioritization.
- Provide expert advice/support throughout the region, working with Business Development managers to progress sales when expertise is needed.
- Assist in the generation and dissemination of all material relating to the software products in the portfolio.
- Giving solution focused, impactful technical presentations that lead to strategic services and software sales.
- Liaising continuously between the Product Managers, sales staff, key regional QI/support/training staff, and customers to communicate:
- Customer usage patterns and context
- Workflows for optimal usage
- Technical explanations and solutions
- Workarounds and advice
- Product status information
- Upcoming development plans and priorities
- Responsible for compiling and reviewing software demos and ensuring a consistent high standard of delivery across the region.
- Communicating and distributing information about new software features to external clients and internal staff ahead of new releases.
- Knowledge of future technology and the software roadmap through access to beta releases.
- Pro-active role in constructing locally relevant case studies and presentations.
- Act as technical guide for software evaluations within the region.
- Recommending ideas for the long-term vision and technological direction for the product based on regional market direction.
- Assisting in generation of locally relevant marketing material related to the product, notably training material (lectures, exercises, videos) and sales collateral material, as coordinated by Product Team.
- Promoting existing technology and transferring new technology within the region.
- Provide expert end-user help through, and as part of, the regional Ikon Support team
- Work with Regional Technical Head to transfer new technology
- Participating in online community discussions such as LinkedIn.
- Liaising with regional Services, Support and Sales staff to gather and process customer feedback on the product (its quality, enhancement requests, etc).
- Reporting relevant information on competitors to the Product Management Team.
- Collaborating with the marketing team to develop regional show strategies.
**Experience**
- Minimum 10 years of relevant industry experience
- Minimum 5 years of working on commercial quantitative interpretation, pore pressure,and/or geomechanics services projects
**Qualifications**
- A MSc or higher degree in earth science or physical sciences
**Technical Competencies**
- Ability to demo the products in the portfolio to various audiences, from prospects to expert end-users
- Ability to provide training and support to the region’s Services staff and clients, as well as expert end-user support when needed
- Strong first-hand practical
-
Customer Success Senior B2B
hace 6 meses
Bogota, Colombia Doctoralia Mexico A tiempo completo**Descripción de la empresa** Doctoralia es la plataforma líder en el mundo que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa que brinda soluciones para digitalizar el sector salud y hacer la experiência de la salud mas humana. Buscamos a nuestro próximo Customer Success...
-
Director, Customer Success
hace 8 meses
Bogota, Colombia Mastercard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Customer Success Manager
hace 6 meses
Bogota, Colombia Netskope A tiempo completo**About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...
-
(Senior) Customer Success Manager
hace 6 meses
Bogota, Colombia APPINIO GmbH A tiempo completo**Allow us to introduce ourselves** Hello there! We’re Appinio, the fastest (and coolest) market research platform. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make better data-driven decisions. We started out in Hamburg back in 2014 but we’re now humbled to call the world our...
-
Customer Success Executive
hace 6 meses
Bogota, Colombia Red Hat Software A tiempo completoAbout the job: The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in Bogota, Colombia. In this role, you will serve as a trusted adviser to customers by helping them achieve success with Red Hat and maximizing the value realized from subscriptions to Red Hat’s offerings. You will have a key role...
-
Customer Success Manager
hace 6 meses
Bogota, Colombia Netskope A tiempo completo**About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...
-
Customer Success Executive
hace 6 meses
Bogota, Colombia Cisco Systems A tiempo completo**Who You’ll Work With** Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team members in achieving their goals. With the transformation to software subscription,...
-
Customer Success Manager
hace 6 meses
Bogota, Colombia Outwork Staffing A tiempo completo**Schedule**: TBD **Location**: Fully Remote (LatAm) **Salary**: 1500 - 2000/month A leading provider of an Access Management & Identity Security Platform tailored for Jira, specializing in modern access request and provisioning workflows within Jira Service Management, is seeking a Customer Success Manager. As our first Customer Success Manager, you will...
-
Customer Success Account Management
hace 6 meses
Bogota, Colombia Microsoft A tiempo completoAre you a tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieve the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making...
-
Customer Success Account Management
hace 6 meses
Bogota, Colombia Microsoft A tiempo completoAre you a tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieve the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making...
-
Customer Success Account Mgmt
hace 6 meses
Bogota, Colombia Microsoft A tiempo completoMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...
-
Customer Success Account Mgmt
hace 6 meses
Bogota, Colombia Microsoft A tiempo completoMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...
-
Customer Success Executive
hace 6 meses
Bogota, Colombia Red Hat, Inc. A tiempo completoJob Summary The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in Bogota, Colombia. In this role, you will serve as a trusted adviser to customers by helping them achieve success with Red Hat and maximizing the value realized from subscriptions to Red Hat’s offerings. You will have a key role...
-
Senior Customer Success Manager
hace 6 meses
Bogota, Colombia G-P A tiempo completoAt G-P, our mission is to break down barriers to global business, enabling opportunities for everyone, everywhere. With remote-first and diverse teams all around the world, our people are the key to achieving this mission. That's why we trust our Dream Team members with the flexibility and autonomy to do their best and most innovative work, encourage and...
-
Customer Success Executive
hace 6 meses
Bogota, Colombia Rindegastos A tiempo completoEn Rindegastos estamos buscando a nuestro/a siguiente **Customer Success Executive** para nuestro equipo de Customer Experience, quien tendrá como objetivo principal desarrollar y mantener fuertes relaciones con clientes, desde pequeñas empresas hasta grandes corporaciones en Colombia para asegurar la lealtad y satisfacción en el uso de la...
-
(Enterprise) Customer Success Manager
hace 6 meses
Bogota, Colombia EasyGenerator A tiempo completoFull-time - Seniority: Senior **Company Description**: With offices in four locations worldwide, Easygenerator is growing quickly. We are constantly improving our product to become the global category leader and aim for hyper-growth each year. At Easygenerator, we challenge, we own, we deliver, and we experiment. We offer an innovative environment where you...
-
Customer Success Representative
hace 6 meses
Bogota, Colombia Outwork Staffing A tiempo completo**Schedule**: Colombian time zone **Location**: Fully Remote (LatAm) **Salary**: 1400-1800 USD/month **Key Responsibilities**: - Act as the primary point of contact for customer inquiries and issues, utilizing the Intercom ticketing platform to promptly and effectively address concerns. Deliver top-notch support with a focus on ensuring customer success...
-
Manager, Customer Success
hace 8 meses
Bogota, Colombia Mastercard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Customer Success Manager
hace 6 meses
Bogota, Colombia Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
Customer Success Specialist
hace 6 meses
Bogota, Colombia Anthology, Inc. A tiempo completoCustomer Success Specialist **Remote - Colombia** *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and...