Collections Team Lead

hace 6 meses

Bogota, Colombia ConvaTec A tiempo completo

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).

**Purpose of role**:
To reduce receivable open balances and improve the payment behaviour of our Customers. Maintain a high level of customer experience and contribute to the Cashflow target of our Group.

The incumbent shall utilize direct management and communication capabilities to lead a team of collectors to resolve disputes and obtain payment commitments.

Team Leader will perform a variety of tasks including the motivation, staff development, and supervision of his/her collectors to ensure superior collections and targets are met. Team Leader is expected to adjust their schedules to meet the demands of the business. They are expected to maintain a positive culture in the department and drive employee engagement.

**Key Duties & Responsibilities**:

- To convert invoices into cash as soon as possible
- To work with the OTC Tower Lead to pro-actively manage customer accounts as required by the SLA’s.
- To ensure root cause analysis is performed on recurrent customer payment issues.
- To manage issues regarding cash flow problems or unresponsive customers.
- To maintain and ensure team adherence of Convatec policies and procedures.
- To monitor and maintain KPI for his/her team.
- To prepare trackers and assist with starting legal procedures within his/her team
- To receive notification of customer bankruptcy, verify obtained information and alert the OTC Tower Lead for further escalation.
- To investigate and address customer claims via disputes as second level of support
- To respond to general queries from customers regarding payments as second level of customer support.
- To participate in review calls as needed
- To locate and monitor overdue accounts and proactively work with the collectors and the account to eliminate the overdue balance.
- To advise customers of necessary actions and strategies for debt repayment.
- To arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- To flag and required updates Convatec policies and work instructions and send to the Tower Lead and the Global Process owner for approval.
- To develop and maintain positive, professional relationships with peers, superiors and customers.

**Experience**:

- Working knowledge of SAP
- Emagia/Highradius/AR Collect (preferred)
- Working knowledge of Microsoft excel, Access, outlook, BI
- Previous experience working in a GBS environment
- Experience with managing a team
- Confident in dealing with senior members and Directors of the business, both Finance and non-Finance.

**Education/Qualifications**:

- Bachelor’s degree preferred or equivalent experience
- Finance qualification or MBA preferred (not mandatory)
- Fluent English

LI-ML1

**LI-Hybrid**

**Beware of scams online or from individuals claiming to represent Convatec**

**Equal opportunities**

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

**Notice to Agency and Search Firm Representatives**

**Already a Convatec employee?

  • Collections Specialist

    hace 6 meses

    Bogota, Colombia Olly Olly A tiempo completo

    **About Olly Olly**: Hi, we're Olly Olly. We're a small-ish, but mighty team of digital marketing strategists, creative visionaries, graphic designers, developers, copywriters, and client experience specialists who solve problems — and we do it creatively. Our mission is to rid small businesses of sub-standard marketing help and provide "guaranteed...

  • Collections Manager

    hace 6 meses

    Bogota, Colombia Fundo LLC A tiempo completo

    **About the role**: As a Collections Manager specializing in the merchant cash advance field in the US, specifically catering to gig economy workers, you will be crucial in managing and optimizing the collections process. Your primary responsibility will be to ensure the timely recovery of outstanding debts while maintaining positive customer relationships...

  • Cala Collections Leader

    hace 6 meses

    Bogota, Colombia GE HEALTHCARE A tiempo completo

    **Job Description Summary**: GE HealthCare is a leading global innovator in medical technology and digital solutions with more than 100 years of experience in the healthcare industry and around 50,000 employees worldwide. We enable clinicians to make faster, more informed decisions through smart devices, data analytics, apps and services, powered by our...

  • Billing & Collections Assistant

    hace 6 meses

    Bogota, Colombia Edgeuno A tiempo completo

    **About us** At EdgeUno, we are passionate about bringing high-speed internet to every person in Latin America. We believe that everyone should have access to a stable, accessible, and affordable internet experience, regardless of where they are in the world. As a company, we are driven by innovation, and we are looking for a **Billing **& **Collections**...

  • Collections Analyst O2c

    hace 6 meses

    Bogota, Colombia ConvaTec A tiempo completo

    **About the Role** Collections work is focused on administering, designing, and ensuring compliance with collections processes including: - Collection and maintenance of customer accounts (e.g., track account status, report on outstanding balances, prioritize collection activity). - Follow up overdue accounts (e.g., initiate demand letters, outbound phone...

  • Senior Team Lead

    hace 6 meses

    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Team Lead

    hace 6 meses

    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Technical Team Lead

    hace 6 meses

    Bogota, Colombia Sapiens A tiempo completo

    **Technical Team Lead**: - Req ID: 53641- Location: Bogota, CO**About Sapiens** Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with...

  • Python Team Lead

    hace 6 meses

    Bogota, Colombia Encora A tiempo completo

    At Encora we are looking for a great talent like you to join our team as the next **PythonTeam Lead (10188). **Would you like to join our great team of engineers? Here we will tell you more about us and the role! **About the role**: As a **PythonTeam Lead**, you will be part of a highly skilled technology and agile team by supporting and developing...

  • Collections Analyst O2c

    hace 6 meses

    Bogota, Colombia ConvaTec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Collections Analyst O2c

    hace 6 meses

    Bogota, Colombia ConvaTec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Team Lead

    hace 6 meses

    Bogota, Colombia Tekton Labs A tiempo completo

    Hello! We are **Tekton Labs**, a technology and software development consulting company, founded in **Silicon Valley** and with offices in **Peru**, **Mexico** and the **United States**. We have 15 years of experience designing and developing innovative solutions to help companies (and especially people!) achieve their goals. As we grow, the challenges...

  • Senior Collections Specialist

    hace 6 meses

    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by...

  • Services Team Lead

    hace 6 meses

    Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Job Family **IT*** Work Arrangement **Permanent WFH*** City **Usaquen*** State/Province **Cundinamarca*** Country **Colombia*** **Revolutionize Your Career: Join the Vanguard of Cybersecurity Innovation!** Join a visionary force at the forefront of cybersecurity innovation, recognized globally for pioneering the convergence of...

  • Collections Specialist

    hace 6 meses

    Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Job Family **Sales*** Work Arrangement **Onsite*** City **Usaquen*** State/Province **Bogota, D.C.*** Country **Colombia*** **Unlock Financial Freedom with Peachtree Debt Relief: Join Our Elite Collections Team!** Fuel your ambition in the Financial Services industry as a Collections Specialist. Embrace a role that offers more...

  • Quality Assurance Team Lead

    hace 6 meses

    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Team Lead-oportunidades Sin Fronteras

    hace 6 meses

    Bogota, Colombia Panagora Group A tiempo completo

    **Job Information**: Industry - USAIDCity - BogotaState/Province - Bogota, D.C.Country - ColombiaZip/Postal Code - 110111HIghest Level of Education - Bachelor's degreeWork Experience - 10-15 years- Panagora Group is a U.S. small business that provides monitoring and evaluation services in the international development industry and currently implements the...

  • Sportsbook Customer Risk Team Lead

    hace 6 meses

    Bogota, Colombia Betsson Group A tiempo completo

    **BOGOTA** - OPERATIONS**SPORTSBOOK CUSTOMER RISK TEAM LEAD**: **Sportsbook Customer Risk Team Lead**: **PLEASE SUBMIT YOUR CV IN ENGLISH**: - RECRUITER - PAULA GUERRAThe function of the Sportsbook Customer Risk Team Lead is to ensure that the sportsbook customer base is optimized for maximum profitability in order to stimulate growth in the business. This...

  • Programmer/web Developer

    hace 6 meses

    Bogota, Colombia Builder Lead Converter A tiempo completo

    **Builder Lead Converter**: **Programmer/Web Developer**: **Builder Lead Converter**, a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and conversions, is seeking a talented and dedicated **Programmer** to join our expanding team. If you are passionate about leveraging your programming expertise to...

  • Senior Developer

    hace 6 meses

    Bogota, Colombia Builder Lead Converter A tiempo completo

    **Builder Lead Converter**: **Senior Developer**: **Builder Lead Converter**, a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and conversions, is seeking a talented and dedicated **Programmer** to join our expanding team. If you are passionate about leveraging your programming expertise to drive...