Operations Supervisor

hace 5 meses

Bogota, Colombia Anthology, Inc. A tiempo completo

Operations Supervisor

Bogota, Colombia

*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*

The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

The Anthology Operations Team is focused on managing a specifically assigned team of Operations Center Advisors to ensure they meet defined performance objectives. This position supports the continuous improvement of key performance indicators.

Primary responsibilities will include:

- Directly supervising team of operations center advisors. Carrying out supervisory responsibilities in accordance with company policies and applicable laws
- Monitoring individual and team results to identify and act on both positive and negative performance trends to ensure revenue goals and performance targets are met
- Implementing and ensuring defined work processes and procedures are followed by their assigned employee teams
- Monitoring employee productivity and providing direction and communication to ensure customer calls are answered in a timely, efficient, and knowledgeable manner
- Addressing performance problems in accordance with company policy. Preparing warnings and communicating effectively with employees to follow up on employee performance
- Monitoring customer calls to observe employee demeanor, technical accuracy, and conformity to company policies
- Communicating and following up to ensure advisors are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or actions
- Working as member/leader of projects that directly contribute to organizational success
- Being available for employees that experience workplace problems by providing appropriate coaching, counseling, direction, and resolution
- Projecting favorable image of the company to promote its objectives and goals as well as enhance customer relationships

Required skills/qualifications:

- High school diploma or equivalent combination of education and experience
- Fluency in written and spoken English at CEF B2 level or above
- Flexibility to work evening and weekend hours as needed
- Strong oral and written communication skills
- Moderate computer skills, especially with Microsoft office
- Ability to adapt to change
- Ability to thrive in a fast-paced, results-oriented, collaborative environment

Preferred skills/qualifications:

- Bachelor’s degree (or a combination of post-secondary education and at least four years of Operations Center management experience)
- Minimum of three years Contact Center experience

The Office:
We have an office located in Bogota, Colombia as a hub for the LAC market.
- Located in Capital Towers center in the financial district
- Excellent and secure area to eat lunch, have a walk, or dine after office hours
- Benefits in prepaid medicine, dental plan, and wellness allowance
- Easy access to public transportation close to two important avenues, Carrera 7 and Calle 100
- Free parking for employees and paid parking for visitors
- Multiple private spaces for virtual and face-to-face meetings
- Regular events like bring your dog to work day and ping-pong, foosball, and Mario Kart tournaments
- Sodexo card provided for employees
- Daily budget to spend on beverage vending machines

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

  • Logistics Operations Supervisor

    hace 5 meses

    Bogota, Colombia Charger Logistics Inc A tiempo completo

    Job Title: - Logistics Operations Supervisor- Location: - Bogotá, Colombia- Category: - Administration Support & Operations- Experience: - Mid Senior**Job Description**: **Description** Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a...

  • Operations Supervisor

    hace 5 meses

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Logistics Operations Supervisor

    hace 5 meses

    Bogota, Colombia Charger Logistics Inc A tiempo completo

    Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo. Charger logistics invests time and support into its employees to provide...

  • Operations Supervisor

    hace 5 meses

    Bogota, Colombia Solvo Global SAS A tiempo completo

    1. Mantener una comunicación abierta y constante con el cliente respecto esta extensión de su operación - conforme al protocolo de seguimiento correspondiente - para fortalecimiento de la relación comercial a través de la oportuna y adecuada gestión del talento contratado. 2. Supervisar y controlar la ejecución de las labores de los equipos de trabajo...

  • Supervisor, Csg Operations

    hace 5 meses

    Bogota, Colombia Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • Sr. Operations Supervisor

    hace 4 meses

    Bogota, Colombia DHL A tiempo completo

    **¿Qué hace grande a DHL? ¡Nuestra gente!** Sabemos que las contribuciones individuales de cada empleado nos convierten en la empresa de entrega y logística express # 1 del mundo. DHL Express se compromete a mantener un ambiente que permita a cada miembro del equipo lograr el mayor impacto posible en nuestro negocio. Nuestra cultura corporativa se basa...

  • Mechanical Maintenance Supervisor

    hace 5 meses

    Bogota, Colombia Wärtsilä A tiempo completo

    **Mechanical Maintenance Supervisor**: **Mechanical Maintenance Supervisor** We are looking for a Mechanical Maintenance Supervisor to join our team in IBAGUE. **As a Mechanical Maintenance Supervisor, you will focus on these responsibilities**: - Development of competent mechanical maintenance resources. - Promote high performance and zero injury...

  • Bilingual Supervisor, Call Center Operations

    hace 5 meses

    Bogota, Colombia Simplr A tiempo completo

    For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix...

  • Bilingual Supervisor, Call Center Operations

    hace 5 meses

    Bogota, Colombia Asurion A tiempo completo

    **Job Requirements **For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their...

  • Food and Beverage Supervisor

    hace 6 meses

    Bogota, Colombia Hilton A tiempo completo

    Food and Beverage Supervisor A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met. **What will I be doing?** As a Food and Beverage Supervisor, you are responsible for supervising operations...

  • Operations Coordinator

    hace 5 meses

    Bogota, Colombia STOLT TANK CONTAINERS COLOMBIA SAS A tiempo completo

    Our Import/Export Customer Service Operator within Stolt Tank Containers is an operational/customer care role. You will be responsible for responding to customer logistics requirements, organizing the loading and discharging of customers products and managing relations with Stolt vendors. RESPONSABILITIES:  Follow operational processes to ensure that...

  • Front Desk Supervisor

    hace 7 meses

    Bogota, Colombia Hilton A tiempo completo

    Front Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various...

  • Spvr/lead - Operations

    hace 5 meses

    Bogota, Colombia Cencora A tiempo completo

    - What you will be doing - PRIMARY DUTIES AND RESPONSIBILITIES: Lead and manage direct reports to ensure that all employees are recruited, developed, and empowered to assist in achieving the company strategic objectives. Plans, organizes and prioritizes the workloads of team members to ensure position objectives are met. Liaise with HR to ensure that the...

  • Front Desk Supervisor

    hace 7 meses

    Bogota, Colombia Hilton A tiempo completo

    A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...

  • Workforce Supervisor

    hace 5 meses

    Bogota, Colombia IntouchCX A tiempo completo

    **About IntouchCX** **About the Job** **As Workforce Supervisor, You Will** - Evaluate forecasting and capacity models to give recommendations for long term staffing needs - Provide clear communication of the forecasted workload, changes, assumptions and inputs - Escalate discrepancies in data to management with recommendations for action - Work with...

  • Accounting Supervisor

    hace 5 meses

    Bogota, Colombia Auxis A tiempo completo

    Job Summary: As an Accounting Supervisor, you will be responsible for overseeing the day-to-day accounting operations, managing a team of accountants, and ensuring the accurate and timely delivery of financial services to our clients. Your expertise in financial reporting, team leadership, and client management will be instrumental in driving excellence and...

  • Operations Manager

    hace 5 meses

    Bogota, Colombia ContactPoint 360 A tiempo completo

    **Who We Are**: ContactPoint 360 Inc., is a global organization offering onshore & nearshore contact center solutions. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies. We’re proud to call ourselves innovative leaders in the...

  • Operations Shared Service Representative

    hace 5 meses

    Bogota, Colombia Cencora A tiempo completo

    - What you will be doing Bajo la dirección del Supervisor / Líder de Servicios Compartidos de Operaciones, es responsable de contactar a los sitios médicos de(los) país(es) a cargo, con el fin de realizar la coordinación vía telefónica y/o correo electrónico (con fecha, hora y contacto aprobado) para la entrega de las distribuciones Depot to Site,...

  • Guest Services Supervisor

    hace 5 meses

    Bogota, Colombia The Upright Company A tiempo completo

    **About Cloud9**: **Cloud9 delivers a comprehensive tech-enabled solution specifically designed for real estate property managers aiming to enhance their short-term rental (STR) operations, while maintaining lease retention. Our expertise lies in addressing the distinct challenges of managing larger apartments and high-floor units, which often face higher...

  • Sales Call Center Billingual Supervisor

    hace 5 meses

    Bogota, Colombia Avam Consulting Group SAS A tiempo completo

    Recognized and important multinational company, requires to be part of its team a professional with a degree in administration or related fields to perform the position of BILINGUAL SALES CALL CENTER SUPERVISOR with certified work experience of at least 2 years in the position in bilingual sales call centers, contact center operations management and...